Best and most robust payroll system on the market!
September 12, 2023
Best and most robust payroll system on the market!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paycom
We use Paycom for payroll, expenses, paid time off, benefit enrollment, onboarding, employment documentation, etc.
We are able to streamline onboarding to a faster more efficient process. Which is the same with benefits, payroll, pto, and expenses.
The prior vendor did not have a robust phone app which prevented us from being as efficient. Now employees can make all changes on their phones. The PTO app allows employees to view their balance well into the future and it is easier to remove PTO. The managers love how easy it is to approve. The streamlined process for expenses is greatly appreciated. Being able to pull the file instead of manually enter is great. The onboarding system has saved over an hour per employee of HR's limited time as a 2 person department for 150 employees. Lastly, being able to have employees complete benefit enrollments on their phones has also reduced HR's onboarding process. Very efficient and effective system.
We are able to streamline onboarding to a faster more efficient process. Which is the same with benefits, payroll, pto, and expenses.
The prior vendor did not have a robust phone app which prevented us from being as efficient. Now employees can make all changes on their phones. The PTO app allows employees to view their balance well into the future and it is easier to remove PTO. The managers love how easy it is to approve. The streamlined process for expenses is greatly appreciated. Being able to pull the file instead of manually enter is great. The onboarding system has saved over an hour per employee of HR's limited time as a 2 person department for 150 employees. Lastly, being able to have employees complete benefit enrollments on their phones has also reduced HR's onboarding process. Very efficient and effective system.
Pros
- System is true single platform and updates in real time, more efficient. When I make a change it updates immediately. Never been kicked out of the system trying to change a function.
- Reporting function is the best I've ever used. Easy to use and fast!
- Easy to navigate, employees like the intuitiveness of the system
- Better PTO system than competitors.
- Best phone app on the market for payroll
Cons
- Having pay effective date changes. In prior systems I would update a pay with an effective date and that would transfer to the time cards. This system if I update pay the timecards reflect updated pay through the last archived date. Makes it a little confusing.
- PTO and Hourly rates- the system does not look at a 40 hour work week for hourly employees. If someone has worked 36 hours and then uses 8 hours of PTO on a Friday the system then calculates it as 36 hours regular pay and 4 hours pto. Prior systems would reduce the regular pay to 32 hours and keep PTO at 8. I have to manually change this when I run payroll.
- Shift premium and PTO/Overtime- If a night shift employee uses PTO on a Friday with the same 36 hours issue, the overtime will go to the day shift rate rather than stay at the night shift time. The system shouldn't be looking at the PTO for OT calculation.
- Navigating forms. They removed the bar at the top of the page with an arrow/drop down menu to a side bar. The side bar is less efficient in my opinion. I have to click on the bar to be able to change which function I'd like to use. The top navigation was better.
- Saved time, 2 person HR department so time is limited. With reduced time for onboarding we have been able to focus on other areas.
- Improved employee satisfaction- employees enjoy the ease of use of the system and the ability to use on their phones.
- Reduced background check/drug screening costs- prior providers were absorbent in the amount we paid compared to Paycom.
Paycom is very similar to ADP but better. ADP was more rigid in certain areas. I did not have issues with ADP.
Paylocity... their system was falling apart. I would get kicked out of the time card system, holiday pay would remove itself from an employees time card and I was required to update it. The benefits system was atrocious along with their reporting platform. Probably the worst reporting platform I've ever used. They also lie and say it is one system, it is not, if it was, things would update in real time and I wouldn't be kicked out of the time card system.
I also used Ceridian Latitude which was discontinued. Very low level system and was discontinued due to age. Was stuck in early 2000s software. Employees had no access to the system. It was a nightmare to use.
Paylocity... their system was falling apart. I would get kicked out of the time card system, holiday pay would remove itself from an employees time card and I was required to update it. The benefits system was atrocious along with their reporting platform. Probably the worst reporting platform I've ever used. They also lie and say it is one system, it is not, if it was, things would update in real time and I wouldn't be kicked out of the time card system.
I also used Ceridian Latitude which was discontinued. Very low level system and was discontinued due to age. Was stuck in early 2000s software. Employees had no access to the system. It was a nightmare to use.
Do you think Paycom delivers good value for the price?
Yes
Are you happy with Paycom's feature set?
Yes
Did Paycom live up to sales and marketing promises?
Yes
Did implementation of Paycom go as expected?
Yes
Would you buy Paycom again?
Yes
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