Item: Paycom
Rating: 9
Author: Siera Schmutz

Use Cases and Deployment Scope

I am the administrator of payroll for over 300 employees. I also do much of the HR work, hiring, onboarding, termination etc. With the nature of our business, we have employees coming and going frequently so the hiring never ends! Paycom has helped ease the use for new employees to be hired and complete their onboarding without issues. Our prior onboarding company had a very difficult process and most of the time new hires were reaching out to me directly for help. It was a mess. With Paycom, that hasn't been an issue! I also love the ablility employees have to make changes neccisary to their time and also their direct deposits/personal info. I used to have to do it for each individual but now through Paycom they handle that themselves! The approve my paycheck function is amazing and has helped with mistakes on pay but also been informative so employees can ask questions before payroll is ran if they need. Overall I have enjoyed Paycom

Pros and Cons

User friendly
Informative
Has a useful app
Amazing reporting capability
How to training videos are super helpful

Update alert system for employees. When and employee misses a clock in so he/she requests a missed punch correction, the alert saying missed punch will continue to pop up at the employee until a manager approves said punch request. It confuses employees and makes them think they didn't request the punch so they do it again. It should not keep alerting said employee if he/she made a change to fix it. If anything, it should alert the manager until said requests are approved and/or denied.
Provide the employees pay rate in the edit grid layout section of payroll

Return on Investment

Saved time
Reduced errors
Happy Employees

Alternatives Considered

isolved

The onboarding is not as clunky and is more user friendly, creating a better flow for a new hire to work through it from home without issues.

The reporting is more robust and more customizable. I have made so many reports from Paycom to suit my needs. I just had to make due with the ones in isolved.

Key Insights

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Yes

Likelihood to Recommend

Overall, I have enjoyed making the switch to Paycom for onboarding and payroll needs. It has performed very well given the rough nature of theatre and the way we go about paying certain groups of employees. Theatre is very different than a cut and dry hourly and salary business, instead we have many pay rates and scales that make it difficult for payroll systems to keep up or be useful but with the help of the implementation team we found ways it has worked better for our company. The reporting is phenomenal and very customizable, which was a huge improvement from our last payroll program.

Overall happy employees and happy managers

Overall Satisfaction with Paycom