What users are saying about
Top Rated
730 Ratings
39 Ratings
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Score 8.4 out of 100
Top Rated
730 Ratings
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Score 8 out of 100

Feature Set Ratings

  • Cheetah Messaging ranks higher in 1 feature set: Email & Online Marketing
  • Constant Contact ranks higher in 2 feature sets: Reporting & Analytics, Pre-Send Testing

Email & Online Marketing

7.9

Cheetah Messaging

79%
7.7

Constant Contact

77%
Cheetah Messaging ranks higher in 5/9 features

WYSIWYG email editor

7.0
70%
11 Ratings
7.8
78%
82 Ratings

Dynamic content

9.0
90%
11 Ratings
7.6
76%
82 Ratings

Ability to test dynamic content

7.5
75%
11 Ratings
7.5
75%
81 Ratings

Landing pages

7.0
70%
11 Ratings
7.6
76%
56 Ratings

A/B testing

8.0
80%
10 Ratings
7.4
74%
52 Ratings

Mobile optimization

9.0
90%
10 Ratings
8.0
80%
85 Ratings

Email deliverability reporting

8.0
80%
19 Ratings
8.6
86%
135 Ratings

List management

8.0
80%
11 Ratings
8.4
84%
90 Ratings

Triggered drip sequences

8.0
80%
9 Ratings
6.7
67%
47 Ratings

Reporting & Analytics

7.7

Cheetah Messaging

77%
7.8

Constant Contact

78%
Constant Contact ranks higher in 3/3 features

Dashboards

7.5
75%
11 Ratings
7.8
78%
87 Ratings

Standard reports

8.0
80%
11 Ratings
8.2
82%
87 Ratings

Custom reports

7.5
75%
11 Ratings
7.5
75%
58 Ratings

Pre-Send Testing

7.8

Cheetah Messaging

78%
8.1

Constant Contact

81%
Constant Contact ranks higher in 6/8 features

URL Validation

7.2
72%
3 Ratings
8.4
84%
31 Ratings

Link Tracking

8.5
85%
3 Ratings
8.0
80%
34 Ratings

Image Validation

7.8
78%
3 Ratings
8.2
82%
31 Ratings

Inbox Display

7.4
74%
3 Ratings
8.0
80%
34 Ratings

Email Accessibility Tools

7.4
74%
3 Ratings
8.0
80%
28 Ratings

Spelling and Grammar Check

7.7
77%
3 Ratings
7.8
78%
31 Ratings

Spam Testing

7.5
75%
3 Ratings
7.8
78%
26 Ratings

Email Previews

8.7
87%
3 Ratings
8.6
86%
40 Ratings

Attribute Ratings

  • Cheetah Messaging is rated higher in 1 area: Likelihood to Recommend
  • Constant Contact is rated higher in 3 areas: Likelihood to Renew, Usability, Support Rating

Likelihood to Recommend

8.5

Cheetah Messaging

85%
13 Ratings
8.2

Constant Contact

82%
106 Ratings

Likelihood to Renew

7.6

Cheetah Messaging

76%
3 Ratings
9.0

Constant Contact

90%
21 Ratings

Usability

4.0

Cheetah Messaging

40%
1 Rating
10.0

Constant Contact

100%
9 Ratings

Availability

Cheetah Messaging

N/A
0 Ratings
9.0

Constant Contact

90%
4 Ratings

Performance

Cheetah Messaging

N/A
0 Ratings
10.0

Constant Contact

100%
4 Ratings

Support Rating

2.0

Cheetah Messaging

20%
2 Ratings
10.0

Constant Contact

100%
17 Ratings

Online Training

Cheetah Messaging

N/A
0 Ratings
10.0

Constant Contact

100%
1 Rating

Implementation Rating

Cheetah Messaging

N/A
0 Ratings
10.0

Constant Contact

100%
9 Ratings

Product Scalability

Cheetah Messaging

N/A
0 Ratings
10.0

Constant Contact

100%
1 Rating

Likelihood to Recommend

Cheetah Messaging

I think CheetahMail, being one of the main ESPs in the market, is a quality choice. However, I would suggest that it's really only valuable for a bit larger of an organization, generally having staff of 100+ and revenues in tens of millions -- this is mainly to justify the amount of investment required, so may be cost-prohibitive to some. You also need to make sure that you understand the entire "level of support" you will gain through your specific contract.... the key is understanding what types of resources are within your organization (who's doing the coding? who comes up with the next campaign? What's the overall strategy?) Depending on these questions and resources, may help determine your final needs from a services point of view. CheetahMail can provide a wealth of various services specific to needs (and changes over time as your business changes), but a clear understanding of what you have before you bring them on will really help getting up and running quickly. Also be sure to truly understand the costs for the initial integrations, setups, IP senders, etc.
Anonymous | TrustRadius Reviewer

Constant Contact

Constant Contact is great when trying to target specific market segments. We typically like to segment our master list by region, but also have product segments, as well. They do provide pre-made segments to start you off too.We don't usually use their email builder, we find others to be more flexible, intuitive, and have more variety. We do prefer emailing from Constant Contact, however.
Anonymous | TrustRadius Reviewer

Pros

Cheetah Messaging

  • Internal management - This is a great web-based tool that allows our users to see what emails go to whom.
  • Organization - Many layers of organization for templates since there are many types of remarketing emails that we send out.
  • Historical Records - CheetahMail sends us the raw text files of all email actions so we can upload them to our database.
Duncan Hernandez | TrustRadius Reviewer

Constant Contact

  • You can accomplish quite a bit using the drag and drop interface, so there is less custom HTML required.
  • Easy to use for folks who are not tech savvy.
  • Very quick upload speed for contact lists when compared with other email marketing vendors.
  • Easy to customize contact lists.
  • Displays much more consistently across different email clients when compared with other email marketing vendors.
Anonymous | TrustRadius Reviewer

Cons

Cheetah Messaging

  • The organization of CheetahMail could at times be better, as you create more and more mailings, they just pile up in a long list. It would be useful to be able to create folders to store specific mailings in. (ex. editorial, newsletters, marketing, etc.)
Anonymous | TrustRadius Reviewer

Constant Contact

  • The interface is definitely a bit difficult to use and it takes some getting used to.
  • More customization and exporting of html would be awesome.
  • They could expand on features that other email marketing software has such as tying in with social media, more flows, etc.
Anonymous | TrustRadius Reviewer

Pricing Details

Cheetah Messaging

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Cheetah Messaging Editions & Modules

Additional Pricing Details

Constant Contact

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$9.99 per month

Constant Contact Editions & Modules

Edition
Core$9.991
Plus$45.001
CRM Platform by SharpSpring$449.001
  1. per month
Additional Pricing Details

Likelihood to Renew

Cheetah Messaging

Cheetah Messaging 7.6
Based on 3 answers
As I have begun exploring competitors, I've come to realize that every competitor offers so much more functionality and integration than CheetahMail does. When we first signed our contract, CheetahMail was much more innovative and at the forefront of email. Since being bought out by Experian, we've seen a huge decline in service and innovation. They have laid off much of their staff and moved their account representatives to Costa Rica. They also heavily rely on on third parties which you will have to pay large amounts of money for while other Email Service Providers have integrated new technologies into their platform. You will get more for your money going to a different email service such as Responsys, Silverpop, Listrak and the like,
Anonymous | TrustRadius Reviewer

Constant Contact

Constant Contact 9.0
Based on 21 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.
Ty Swartz, CPP, USN Ret. | TrustRadius Reviewer

Usability

Cheetah Messaging

Cheetah Messaging 4.0
Based on 1 answer
CheetahMail has a high learning curve to master and requires a lot of backend work with tech teams to set up. Navigation is not the best and everything that should be automated is still extremely manual.
Anonymous | TrustRadius Reviewer

Constant Contact

Constant Contact 10.0
Based on 9 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
Giselle Aguiar | TrustRadius Reviewer

Reliability and Availability

Cheetah Messaging

No score
No answers yet
No answers on this topic

Constant Contact

Constant Contact 9.0
Based on 4 answers
No major problems in sending out the email campaigns and accessing the analytics
Anonymous | TrustRadius Reviewer

Performance

Cheetah Messaging

No score
No answers yet
No answers on this topic

Constant Contact

Constant Contact 10.0
Based on 4 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours
Anonymous | TrustRadius Reviewer

Support Rating

Cheetah Messaging

Cheetah Messaging 2.0
Based on 2 answers
Account reps have a quick response time but a very slow resolution time. Because account reps do not have technical knowledge, there is a long long lead time between flagging a problem and tech team resolution.
Anonymous | TrustRadius Reviewer

Constant Contact

Constant Contact 10.0
Based on 17 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.
Anonymous | TrustRadius Reviewer

Implementation Rating

Cheetah Messaging

No score
No answers yet
No answers on this topic

Constant Contact

Constant Contact 10.0
Based on 9 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cheetah Messaging

Cheetah Messaging is far good as we expect lots of functions and features are amazing and user-friendly with others they have good customer support. Our marketing team manages every campaign easily and helps their workflow. Apart from this Cheetah Messaging is easy to automate in all inbound campaigns and helps to focus on more nurturing customer relationships and renewals.
Hinal S | TrustRadius Reviewer

Constant Contact

We tried Mailchimp. We could send messages to larger groups for free with Constant Contact. And we simply found more people read the emails and responded more frequently when we used Constant Contact. I think it's because it didn't feel as much like a marketing tool as when we contacted them with Mailchimp.
Anonymous | TrustRadius Reviewer

Scalability

Cheetah Messaging

No score
No answers yet
No answers on this topic

Constant Contact

Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list
Anonymous | TrustRadius Reviewer

Return on Investment

Cheetah Messaging

  • Our efficiency has decreased with CheetaMail actually. Too many service calls to find out why something isn't working as expected, account setup questions, issues with PiP, takes too long to get a simple form built, customer service response time, etc...
  • Reporting is not very streamlined. This has caused us to take our reporting offline and use a method with better visibility.
Anonymous | TrustRadius Reviewer

Constant Contact

  • Good email marketing option that we need to expand on
  • We have not had a strong determinable ROI, but we do not always know if a donation resulted from an email
  • Very affordable and we plan in keeping it as a resource
Terri Betts | TrustRadius Reviewer

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