What users are saying about
Emburse Chrome River
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Top Rated
154 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 154 reviews and ratings
556 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.9 out of 100
Based on 556 reviews and ratings
Feature Set Ratings
Payroll Management
Emburse Chrome River
Feature Set Not Supported
N/A

8.4
Oracle eBusiness Suite
84%
Oracle eBusiness Suite ranks higher in 5/5 features
Oracle eBusiness Suite ranks higher in 5/5 features
Pay calculation
N/A
0 Ratings

8.5
85%
29 Ratings
Benefit plan administration
N/A
0 Ratings

8.0
80%
24 Ratings
Direct deposit files
N/A
0 Ratings

8.5
85%
24 Ratings
Salary revision and increment management
N/A
0 Ratings

8.3
83%
26 Ratings
Reimbursement management
N/A
0 Ratings

8.8
88%
24 Ratings
Customization
Emburse Chrome River
Feature Set Not Supported
N/A

9.0
Oracle eBusiness Suite
90%
Oracle eBusiness Suite ranks higher in 2/2 features
Oracle eBusiness Suite ranks higher in 2/2 features
API for custom integration
N/A
0 Ratings

9.2
92%
67 Ratings
Plug-ins
N/A
0 Ratings

8.8
88%
52 Ratings
Security
Emburse Chrome River
Feature Set Not Supported
N/A

9.5
Oracle eBusiness Suite
95%
Oracle eBusiness Suite ranks higher in 2/2 features
Oracle eBusiness Suite ranks higher in 2/2 features
Single sign-on capability
N/A
0 Ratings

9.3
93%
64 Ratings
Role-based user permissions
N/A
0 Ratings

9.6
96%
70 Ratings
Reporting & Analytics
Emburse Chrome River
Feature Set Not Supported
N/A

9.1
Oracle eBusiness Suite
91%
Oracle eBusiness Suite ranks higher in 3/3 features
Oracle eBusiness Suite ranks higher in 3/3 features
Dashboards
N/A
0 Ratings

9.0
90%
43 Ratings
Standard reports
N/A
0 Ratings

9.1
91%
64 Ratings
Custom reports
N/A
0 Ratings

9.2
92%
64 Ratings
General Ledger and Configurable Accounting
Emburse Chrome River
Feature Set Not Supported
N/A

7.5
Oracle eBusiness Suite
75%
Oracle eBusiness Suite ranks higher in 11/11 features
Oracle eBusiness Suite ranks higher in 11/11 features
Accounts payable
N/A
0 Ratings

8.8
88%
76 Ratings
Accounts receivable
N/A
0 Ratings

8.7
87%
74 Ratings
Global Financial Support
N/A
0 Ratings

8.6
86%
52 Ratings
Primary and Secondary Ledgers
N/A
0 Ratings

8.9
89%
63 Ratings
Intercompany Accounting
N/A
0 Ratings

8.7
87%
58 Ratings
Localizations
N/A
0 Ratings

8.4
84%
55 Ratings
Journals and Reconciliations
N/A
0 Ratings

8.7
87%
64 Ratings
Enterprise Accounting
N/A
0 Ratings

8.9
89%
55 Ratings
Configurable Accounting
N/A
0 Ratings

9.0
90%
54 Ratings
Centralized Rules Framework
N/A
0 Ratings

8.6
86%
47 Ratings
Standardized Processes
N/A
0 Ratings

9.0
90%
57 Ratings
Inventory Management
Emburse Chrome River
Feature Set Not Supported
N/A

8.2
Oracle eBusiness Suite
82%
Oracle eBusiness Suite ranks higher in 4/4 features
Oracle eBusiness Suite ranks higher in 4/4 features
Inventory tracking
N/A
0 Ratings

8.8
88%
52 Ratings
Automatic reordering
N/A
0 Ratings

7.5
75%
37 Ratings
Location management
N/A
0 Ratings

8.1
81%
41 Ratings
Manufacturing module
N/A
0 Ratings

8.2
82%
39 Ratings
Order Management
Emburse Chrome River
Feature Set Not Supported
N/A

8.6
Oracle eBusiness Suite
86%
Oracle eBusiness Suite ranks higher in 7/7 features
Oracle eBusiness Suite ranks higher in 7/7 features
Pricing
N/A
0 Ratings

8.5
85%
50 Ratings
Order entry
N/A
0 Ratings

8.6
86%
52 Ratings
Credit card processing
N/A
0 Ratings

8.4
84%
41 Ratings
Cost of goods sold
N/A
0 Ratings

8.7
87%
50 Ratings
Order Orchestration
N/A
0 Ratings

9.0
90%
37 Ratings
End-to-end order visibility
N/A
0 Ratings

8.8
88%
41 Ratings
Order exception Resolution
N/A
0 Ratings

8.5
85%
38 Ratings
Subledger and Financial Process
Emburse Chrome River
Feature Set Not Supported
N/A

8.5
Oracle eBusiness Suite
85%
Oracle eBusiness Suite ranks higher in 14/14 features
Oracle eBusiness Suite ranks higher in 14/14 features
Automated Invoice Processing
N/A
0 Ratings

8.2
82%
53 Ratings
Shared Services Payments
N/A
0 Ratings

8.4
84%
43 Ratings
Billings Management
N/A
0 Ratings

8.3
83%
46 Ratings
Customer Receipt Applications
N/A
0 Ratings

8.5
85%
49 Ratings
Customer Collections
N/A
0 Ratings

8.8
88%
46 Ratings
Revenue Recognition
N/A
0 Ratings

8.6
86%
53 Ratings
Cash Management
N/A
0 Ratings

8.5
85%
55 Ratings
Asset Management
N/A
0 Ratings

8.5
85%
54 Ratings
Travel & Expense Management
N/A
0 Ratings

8.7
87%
49 Ratings
Budgetary Control & Encumbrance Accounting
N/A
0 Ratings

9.0
90%
40 Ratings
Period Close
N/A
0 Ratings

8.8
88%
59 Ratings
Transactions Tax
N/A
0 Ratings

8.5
85%
43 Ratings
Subledger Reconciliations
N/A
0 Ratings

8.2
82%
49 Ratings
3rd Party Accounting Systems
N/A
0 Ratings

8.3
83%
34 Ratings
Project Financial Management
Emburse Chrome River
Feature Set Not Supported
N/A

8.4
Oracle eBusiness Suite
84%
Oracle eBusiness Suite ranks higher in 12/12 features
Oracle eBusiness Suite ranks higher in 12/12 features
Budgeting and Forecasting
N/A
0 Ratings

8.2
82%
33 Ratings
Project Costing
N/A
0 Ratings

8.3
83%
42 Ratings
Cost Capture
N/A
0 Ratings

8.5
85%
35 Ratings
Capital Project Management
N/A
0 Ratings

8.6
86%
33 Ratings
Customer Invoicing
N/A
0 Ratings

8.5
85%
34 Ratings
Customer Contract Compliance
N/A
0 Ratings

8.7
87%
25 Ratings
Project Revenue Recognition
N/A
0 Ratings

8.4
84%
32 Ratings
Project Financial Performance Analysis
N/A
0 Ratings

8.6
86%
27 Ratings
Project Financials Dashboard
N/A
0 Ratings

8.3
83%
23 Ratings
Real-time Financial Reporting
N/A
0 Ratings

8.2
82%
24 Ratings
Embedded Business Intelligence
N/A
0 Ratings

7.7
77%
21 Ratings
Project Planning Collaboration
N/A
0 Ratings

8.6
86%
23 Ratings
Project Execution Management
Emburse Chrome River
Feature Set Not Supported
N/A

7.6
Oracle eBusiness Suite
76%
Oracle eBusiness Suite ranks higher in 15/15 features
Oracle eBusiness Suite ranks higher in 15/15 features
Project Planning and Scheduling
N/A
0 Ratings

8.0
80%
18 Ratings
Project Manager Dashboard
N/A
0 Ratings

8.2
82%
19 Ratings
Resource Manager Dashboard
N/A
0 Ratings

7.4
74%
17 Ratings
Task Insight for Project Managers
N/A
0 Ratings

7.7
77%
18 Ratings
Project Manager Mobile Functionality
N/A
0 Ratings

8.0
80%
16 Ratings
Team Member Task Collaboration
N/A
0 Ratings

7.7
77%
17 Ratings
Team Member Mobile Functionality
N/A
0 Ratings

7.0
70%
14 Ratings
Project Candidate Search
N/A
0 Ratings

6.6
66%
13 Ratings
Project Candidate Comparison and Analysis
N/A
0 Ratings

7.6
76%
13 Ratings
Defineable Resource Pools
N/A
0 Ratings

7.6
76%
15 Ratings
Defineable Resource Pools
N/A
0 Ratings

8.0
80%
13 Ratings
Talent Profiles
N/A
0 Ratings

8.6
86%
13 Ratings
Real-Time Project Reporting
N/A
0 Ratings

7.0
70%
15 Ratings
Absence Management
N/A
0 Ratings

7.0
70%
16 Ratings
Product Lifecycle Management
N/A
0 Ratings

8.0
80%
15 Ratings
Grants Management
Emburse Chrome River
Feature Set Not Supported
N/A

9.0
Oracle eBusiness Suite
90%
Oracle eBusiness Suite ranks higher in 4/4 features
Oracle eBusiness Suite ranks higher in 4/4 features
Award Lifecycle Management
N/A
0 Ratings

9.0
90%
20 Ratings
Spending Control
N/A
0 Ratings

8.9
89%
19 Ratings
Indirect Cost Management
N/A
0 Ratings

9.0
90%
21 Ratings
Billing
N/A
0 Ratings

9.3
93%
23 Ratings
Procurement
Emburse Chrome River
Feature Set Not Supported
N/A

8.2
Oracle eBusiness Suite
82%
Oracle eBusiness Suite ranks higher in 19/19 features
Oracle eBusiness Suite ranks higher in 19/19 features
Sourcing Team Collaboration
N/A
0 Ratings

8.3
83%
31 Ratings
Sourcing Analysis
N/A
0 Ratings

7.8
78%
33 Ratings
Bids Analyzed and Compared
N/A
0 Ratings

7.6
76%
27 Ratings
Catalog Shopping E-Commerce for Employees
N/A
0 Ratings

8.0
80%
25 Ratings
Contract Authoring
N/A
0 Ratings

8.2
82%
26 Ratings
Contract Compliance Management
N/A
0 Ratings

7.0
70%
21 Ratings
Contract History
N/A
0 Ratings

8.5
85%
24 Ratings
Contract Renewal Automation
N/A
0 Ratings

8.5
85%
19 Ratings
Contract Repository
N/A
0 Ratings

7.5
75%
19 Ratings
Contract Standardization and Enforcement
N/A
0 Ratings

7.5
75%
20 Ratings
Electronic Signatures
N/A
0 Ratings

7.7
77%
23 Ratings
Invoice Automated Matching
N/A
0 Ratings

9.0
90%
28 Ratings
Purchasing Risk and Compliance Management
N/A
0 Ratings

8.9
89%
21 Ratings
Requisitions-to-Purchase Orders Integrated
N/A
0 Ratings

8.9
89%
36 Ratings
Spend Compliance Management
N/A
0 Ratings

8.7
87%
22 Ratings
Supplier Assessment
N/A
0 Ratings

8.8
88%
27 Ratings
Supplier Communication and Collaboration
N/A
0 Ratings

7.9
79%
26 Ratings
Supplier Management
N/A
0 Ratings

8.6
86%
32 Ratings
Supplier Portal
N/A
0 Ratings

8.0
80%
29 Ratings
Risk Management
Emburse Chrome River
Feature Set Not Supported
N/A

7.3
Oracle eBusiness Suite
73%
Oracle eBusiness Suite ranks higher in 9/9 features
Oracle eBusiness Suite ranks higher in 9/9 features
Risk Repository
N/A
0 Ratings

7.0
70%
10 Ratings
Control Management
N/A
0 Ratings

8.0
80%
10 Ratings
Control Mapping
N/A
0 Ratings

8.0
80%
9 Ratings
Control Efficiency Assessments
N/A
0 Ratings

6.0
60%
10 Ratings
Automated Control Assessments
N/A
0 Ratings

7.6
76%
11 Ratings
Assessment Capture
N/A
0 Ratings

6.9
69%
10 Ratings
Issue Detection
N/A
0 Ratings

8.0
80%
11 Ratings
Automatic Notification
N/A
0 Ratings

6.5
65%
11 Ratings
Remediation and Certification
N/A
0 Ratings

7.4
74%
12 Ratings
Logistics
Emburse Chrome River
Feature Set Not Supported
N/A

8.1
Oracle eBusiness Suite
81%
Oracle eBusiness Suite ranks higher in 13/13 features
Oracle eBusiness Suite ranks higher in 13/13 features
Transportation Planning and Optimization
N/A
0 Ratings

8.3
83%
17 Ratings
Transportation Sourcing Management
N/A
0 Ratings

8.2
82%
18 Ratings
Transportation Process Integration
N/A
0 Ratings

7.6
76%
17 Ratings
Transportation Execution Management
N/A
0 Ratings

8.6
86%
16 Ratings
Freight Payment Automation
N/A
0 Ratings

8.3
83%
14 Ratings
Trade Management
N/A
0 Ratings

7.9
79%
16 Ratings
Trade Regulatory Compliance Management
N/A
0 Ratings

7.6
76%
13 Ratings
Customs Entry Management
N/A
0 Ratings

9.0
90%
12 Ratings
Customs Document Management
N/A
0 Ratings

7.9
79%
13 Ratings
Customs Document Collaboration
N/A
0 Ratings

7.9
79%
14 Ratings
Fulfillment Management
N/A
0 Ratings

7.9
79%
16 Ratings
Inventory Visibility
N/A
0 Ratings

7.9
79%
20 Ratings
Warehouse Workforce Management
N/A
0 Ratings

8.6
86%
16 Ratings
Manufacturing
Emburse Chrome River
Feature Set Not Supported
N/A

8.0
Oracle eBusiness Suite
80%
Oracle eBusiness Suite ranks higher in 9/9 features
Oracle eBusiness Suite ranks higher in 9/9 features
Production Process Design
N/A
0 Ratings

6.8
68%
21 Ratings
Supply Chain Business Flows
N/A
0 Ratings

8.4
84%
25 Ratings
Production Management
N/A
0 Ratings

7.9
79%
24 Ratings
Contracted Manufacturing Management
N/A
0 Ratings

8.5
85%
20 Ratings
Configuration Management
N/A
0 Ratings

7.8
78%
22 Ratings
Work Definition
N/A
0 Ratings

8.2
82%
22 Ratings
Work Execution
N/A
0 Ratings

8.5
85%
23 Ratings
Advanced Fulfillment
N/A
0 Ratings

7.9
79%
21 Ratings
Manufacturing Costs
N/A
0 Ratings

8.0
80%
24 Ratings
Supply Chain
Emburse Chrome River
Feature Set Not Supported
N/A

8.0
Oracle eBusiness Suite
80%
Oracle eBusiness Suite ranks higher in 4/4 features
Oracle eBusiness Suite ranks higher in 4/4 features
Forecasting
N/A
0 Ratings

7.5
75%
30 Ratings
Inventory Planning
N/A
0 Ratings

8.0
80%
33 Ratings
Multi-tier Supply Chain Planning
N/A
0 Ratings

8.4
84%
25 Ratings
Performance Monitoring
N/A
0 Ratings

8.0
80%
26 Ratings
Product Lifecycle Management
Emburse Chrome River
Feature Set Not Supported
N/A

8.3
Oracle eBusiness Suite
83%
Oracle eBusiness Suite ranks higher in 7/7 features
Oracle eBusiness Suite ranks higher in 7/7 features
Ideation Management
N/A
0 Ratings

8.5
85%
14 Ratings
Requirements Management
N/A
0 Ratings

8.8
88%
15 Ratings
Proposal Management
N/A
0 Ratings

8.3
83%
13 Ratings
Innovation Portfolio Management
N/A
0 Ratings

8.1
81%
12 Ratings
Product Master Data Management
N/A
0 Ratings

8.3
83%
12 Ratings
Vendor Portal
N/A
0 Ratings

7.7
77%
13 Ratings
Project Portfolio Management
N/A
0 Ratings

8.1
81%
12 Ratings
Attribute Ratings
- Emburse Chrome River is rated higher in 9 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Availability, Performance, Support Rating, Online Training, Implementation Rating, Product Scalability
Likelihood to Recommend
9.1
Emburse Chrome River
91%
115 Ratings

8.5
Oracle eBusiness Suite
85%
88 Ratings
Likelihood to Renew
8.1
Emburse Chrome River
81%
15 Ratings

8.0
Oracle eBusiness Suite
80%
9 Ratings
Usability
8.7
Emburse Chrome River
87%
99 Ratings

6.2
Oracle eBusiness Suite
62%
4 Ratings
Availability
10.0
Emburse Chrome River
100%
1 Rating

3.0
Oracle eBusiness Suite
30%
4 Ratings
Performance
9.0
Emburse Chrome River
90%
1 Rating

6.0
Oracle eBusiness Suite
60%
4 Ratings
Support Rating
8.9
Emburse Chrome River
89%
114 Ratings

6.0
Oracle eBusiness Suite
60%
6 Ratings
In-Person Training
Emburse Chrome River
N/A
0 Ratings

5.0
Oracle eBusiness Suite
50%
1 Rating
Online Training
9.0
Emburse Chrome River
90%
1 Rating

4.0
Oracle eBusiness Suite
40%
2 Ratings
Implementation Rating
6.8
Emburse Chrome River
68%
5 Ratings

6.7
Oracle eBusiness Suite
67%
8 Ratings
Product Scalability
8.0
Emburse Chrome River
80%
1 Rating

7.8
Oracle eBusiness Suite
78%
2 Ratings
Likelihood to Recommend
Emburse Chrome River
If you are a large or midsized company, Chrome River Expense is perfect for expense management tracking and reporting. For smaller companies[,] there are cheaper options that could do the trick. Regardless of company size the software will suit your needs and be a pivotal part of your financial management company-wide.
Area Director of Marketing and Business Development
Simon Property GroupReal Estate, 5001-10,000 employees
Oracle eBusiness Suite
Oracle eBusiness Suite is the best combination of CRM and ERP. Oracle helps us in managing the entire process of Sales and Marketing. The best feature is that it is highly user-friendly. We can easily manage the entire process of marketing from running a campaign to managing it and getting an interesting prospect than making a lead to making an opportunity by recording each and every conversation from day 1 to last day so that customer feels its valued by the company after that finally getting a business from the prospect.
Marketing Analyst
AnvesakMarketing & Advertising, 11-50 employees
Pros
Emburse Chrome River
- [Emburse] Chrome River listens to its customer's needs and does its best to match current products to those needs, or collaborate internally to determine if an enhancement can be made available that will not only benefit that customer, but will be a good use case for all Chrome River customers.
- The [Emburse] Chrome River customer service team is great. Unlike most companies, you can speak to a liver person!
- [Emburse] Chrome River's training offerings are relevant and pertinent to the day to day operations of the software.

Verified User
Manager in Other
Consumer Services Company, 10,001+ employeesOracle eBusiness Suite
- The EBS Oracle Order Management and Shipping Execution solution allows the creation of an integrated, seamless order-to-cash process and accurately capture of customer orders across multiple channels.
- Orchestration of order details for seamless fulfillment execution.
- Efficient shipment planning and confirmation.
- Communication of order status information to customers throughout the order lifecycle.

Verified User
Administrator in Information Technology
Computer Hardware Company, 1001-5000 employeesCons
Emburse Chrome River
- The analytics are not to user friendly. The ad-hoc reporting is very complicated, as the headers do not clearly indicate what you are going to get in the report.
- It would be nice is when you hovered over the "add expense" (plus with a circle) button, it told you what it does. End users have a hard time finding the e-wallet in their report when it doesn't automatically open.
Sr. AP Specialist
Rich Products CorpFood & Beverages, 1001-5000 employees
Oracle eBusiness Suite
- Because the application is working globally, it sometimes hangs and the connection is dropped.
- It should have more shortcuts to make it easier to develop macros. I create many macros and use the "sendkeys" command in VBA, due to the lack of these shortcuts, it is not possible to automate the process.
- For now I can not think of other areas that require improvement.
Programmer Analyst
Alcoa Aluminiun S/AMining & Metals, 10,001+ employees
Pricing Details
Emburse Chrome River
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Oracle eBusiness Suite
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Emburse Chrome River
Emburse Chrome River 8.1
Based on 15 answers
Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.
Sr., Business Analyst
The University of New MexicoHigher Education, 5001-10,000 employees
Oracle eBusiness Suite
Oracle eBusiness Suite 8.0
Based on 9 answers
After almost 5 years, we have a full control of this ERP System. We are able to implement new functionalities and modules without any major "consulting" expenses. As of today we are making almost 90% of the personalization/customization and implementation all in house. Once [it] is tuned, [it] keeps running very well with no major issues.
Financial System Manager (ICP)
SafeNet, Inc.Computer & Network Security, 1001-5000 employees
Usability
Emburse Chrome River
Emburse Chrome River 8.7
Based on 99 answers
Emburse Certify (Chrome River EXPENSE) is quite user friendly as a website and portal to upload receipts and submit expenses. It is almost too easy, in that some of our users had originally tried to overcomplicate things in their initial use of the software. Repeated use made our users comfortable with the software and quite happy with the change from paper submissions to electronic. The software does remember data entry so it will reduce the users time entering common names of airlines and hotels. The mobile app is wonderful for taking photos and uploading them to your wallet but it really does lack in the ability to create an expense report. The auto wizard will help create a report but makes it difficult to adjust any errors that might keep the report from being submitted.
Senior Expense Administrator
International Services, IncManagement Consulting, 1001-5000 employees
Oracle eBusiness Suite
Oracle eBusiness Suite 6.2
Based on 4 answers
The various forms - like order entry forms that allow the uses to enter sales orders and the ability to personalize the views based on end user needs - are easy to use and follow standard business processes. The new release has a big focus on usability and forms now have a familiar web look and feel which has increased usability considerably.

Verified User
Analyst in Information Technology
Biotechnology Company, 501-1000 employeesReliability and Availability
Emburse Chrome River
Emburse Chrome River 10.0
Based on 1 answer
The software is always running effectively. I use many Cloud based systems and never had issues with Chrome River
Controller
Northeast Treatment CentersMental Health Care, 501-1000 employees
Oracle eBusiness Suite
Oracle eBusiness Suite 3.0
Based on 4 answers
Because of the transactional nature of the system this software is available 24 X 7, and IT is responsible for making sure the system is available during normal business hours.

Verified User
Analyst in Information Technology
Biotechnology Company, 501-1000 employeesPerformance
Emburse Chrome River
Emburse Chrome River 9.0
Based on 1 answer
System runs normal pretty much all the time. Does not slow any other systems down.
Controller
Northeast Treatment CentersMental Health Care, 501-1000 employees
Oracle eBusiness Suite
Oracle eBusiness Suite 6.0
Based on 4 answers
The performance of the product is very good. Given the transactional nature of the system one of the key focus areas for IT is to make sure performance is not affected for internal reasons. This can also depend on the server configuration and setup. For example, performance on Exadata machine is far superior to other Linux custom systems that companies choose to deploy. In general though, as already pointed out, the platform is now very stable and has few bugs. Whenever there are any issues, the cause is usually customizations that we have made to the platform, rather than out-of-the-box standard functionality.

Verified User
Analyst in Information Technology
Biotechnology Company, 501-1000 employeesSupport Rating
Emburse Chrome River
Emburse Chrome River 8.9
Based on 114 answers
Implementation and post-implementation support and attention to detail have been excellent. Chrome River Help Desk responsiveness is also excellent. There have been occasional delays to Help Desk tickets. Access to the Help Desk has also been an occasional issue with credentials not working, and then there have been problems/delays regaining access.
Deputy Controller
SUNY Downstate Medical CenterHigher Education, 5001-10,000 employees
Oracle eBusiness Suite
Oracle eBusiness Suite 6.0
Based on 6 answers
In general, support has not been great - particularly standard (non premium) support . The main issue is that our IT staff has been using this platform for years and is very knowledgeable Whenever something goes wrong, we usually have a very precise idea of what the problem is. We are skilled at problem diagnosis. But the Oracle support process is very rigid and slow. Typically, we are required to go through a lengthy diagnosis process where they ask us multiple questions sometimes over several days and we are obliged to talk to different people with differing levels of knowledge. Since we already know what the problem is, we really just want a patch or a bug fix, but it takes days to get there instead of minutes. This can be very frustrating. This is a big part of the reason why we pay for premium support. But it's still a bit disappointing.

Verified User
Analyst in Information Technology
Biotechnology Company, 501-1000 employeesOnline Training
Emburse Chrome River
Emburse Chrome River 9.0
Based on 1 answer
The software is very user friendly, so the online training was easy to pickup for everyone.
Controller
Northeast Treatment CentersMental Health Care, 501-1000 employees
Oracle eBusiness Suite
Oracle eBusiness Suite 4.0
Based on 2 answers
The instructors are usually precise and knowledgable, and it's convenient to take online classes whenever available any day of the year.

Verified User
Analyst in Information Technology
Biotechnology Company, 501-1000 employeesImplementation Rating
Emburse Chrome River
Emburse Chrome River 6.8
Based on 5 answers
Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.
Controller
Northeast Treatment CentersMental Health Care, 501-1000 employees
Oracle eBusiness Suite
Oracle eBusiness Suite 6.7
Based on 8 answers
The key success factors for the implementation was project management, in-house expertise in IT and time. The implementation process started with the initial evaluation with the initial upgrade on a test system and mapping out the gaps and requirements. We did work with Oracle to understand the new functionality R12 had to offer and did another upgrade and researched solutions. With the use of software development cycle procedures there were conference room pilots with IT, business users. We then refined the project plan to the core key details, performed mock go-live implementations and finally upgraded the software.Overall, this was a very successful process.

Verified User
Analyst in Information Technology
Biotechnology Company, 501-1000 employeesAlternatives Considered
Emburse Chrome River
- Works with our business model
- Pre-approval method
- Auto-approval functionality
- Email alerts customization
- Muti platform approval
- System warnings and violations
- Hotel itemization
- Mileage - integrated with Google map
- Perdiem wizard
- Acknowledgments
- Banners on the expense form
- Understanding the open items and on Credit card Expenses and cash reimbursements
- Super User

Verified User
Manager in Finance and Accounting
Information Technology & Services Company, 5001-10,000 employeesOracle eBusiness Suite
We explored Coupa, SAP, PeopleSoft, Salesforce. We chose Oracle based on value for money, features it offers and the easy availability of vast talent pool in the market. There are many trained Oracle product specialists readily available in the market. This helps us to tap experts when needed easily.
Coupa does not have a Project Accounting module. SAP was too expensive. PeopleSoft is more catered towards to human resources software, while Salesforce is for CRM.
Oracle has better financials and project portfolio management suite when compared to the competition and this what we needed.
Coupa does not have a Project Accounting module. SAP was too expensive. PeopleSoft is more catered towards to human resources software, while Salesforce is for CRM.
Oracle has better financials and project portfolio management suite when compared to the competition and this what we needed.
Oracle Applications Functional Consultant
BGISReal Estate, 5001-10,000 employees
Scalability
Emburse Chrome River
Emburse Chrome River 8.0
Based on 1 answer
It's very easy software to design to your needs.
Controller
Northeast Treatment CentersMental Health Care, 501-1000 employees
Oracle eBusiness Suite
Oracle eBusiness Suite 7.8
Based on 2 answers
As I mentioned, it's a good tool but not the best
Systems Analyst - HR
StrykerMedical Devices, 10,001+ employees
Return on Investment
Emburse Chrome River
- When evaluating solutions, Emburse Chrome River was the only company with multiple pricing models to suit customers' needs. Most others had 1 model. The ability to choose the pricing strategy for our global implementation allowed us to pick the model that met our needs and made the most financial sense.
- The extensive approval routing options help fraud prevention
- Stock and tailored reporting helps our internal audit team detect and prevent abuse and fraud.
Global Strategic Sourcing
CSG InternationalInformation Technology & Services, 1001-5000 employees
Oracle eBusiness Suite
- The tremendous amount of testing and time by the technical folks has a negative impact.
- We find we need a tremendous amount of customization within the standard functionality having a negative impact.
- Oracle certifications of related products such as the database, Demantra, JRE cause disruption having a negative impact

Verified User
Professional in Information Technology
Consumer Goods Company, 10,001+ employees