Chose ChurnZero
Churn Zero has a better churn score feature and is easier to navigate. Churn zero has segments and plays and much better walk through functionality as well.
Product | Rating | Most Used By | Product Summary | Starting Price |
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ChurnZero | N/A | ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer… | N/A | |
UserIQ | N/A | UserIQ is a walkthrough tool that aims to empower SaaS companies to deliver what each user needs to be successful in every moment, starting with adoption. According to the vendor, key benefits include: effectively scale onboarding increase feature usage accelerate time-to-value ultimately drive more revenue throughout the customer journey | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ChurnZero | UserIQ | |
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Considered Both Products | ChurnZero | UserIQ No answer on this topic |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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ChurnZero | UserIQ | |
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Small Businesses | Intercom Score 8.7 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ChurnZero | UserIQ | |
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Likelihood to Recommend | 7.9 (226 ratings) | 7.5 (6 ratings) |
Likelihood to Renew | 8.7 (5 ratings) | - (0 ratings) |
Usability | 6.2 (130 ratings) | 8.1 (2 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 6.4 (1 ratings) | - (0 ratings) |
Support Rating | 5.8 (122 ratings) | 9.5 (2 ratings) |
In-Person Training | 6.4 (1 ratings) | - (0 ratings) |
Online Training | 7.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.5 (3 ratings) | - (0 ratings) |
Configurability | 6.4 (1 ratings) | - (0 ratings) |
Ease of integration | 7.3 (1 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Vendor post-sale | 9.1 (1 ratings) | - (0 ratings) |
ChurnZero | UserIQ | |
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Likelihood to Recommend | ChurnZero | UserIQ |
Pros | ChurnZero | UserIQ |
Cons | ChurnZero | UserIQ |
Likelihood to Renew | ChurnZero | UserIQ No answers on this topic |
Usability | ChurnZero | UserIQ |
Reliability and Availability | ChurnZero | UserIQ No answers on this topic |
Support Rating | ChurnZero | UserIQ |
Online Training | ChurnZero | UserIQ No answers on this topic |
Implementation Rating | ChurnZero | UserIQ No answers on this topic |
Alternatives Considered | ChurnZero | UserIQ |
Scalability | ChurnZero | UserIQ No answers on this topic |
Return on Investment | ChurnZero | UserIQ |
ScreenShots | ChurnZero Screenshots |