TrustRadius

DEAR Systems, by Cin7 vs. Smart IP&O Application Suite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DEAR Systems, by Cin7
Score 7.1 out of 10
N/A
DEAR Systems is now part of Cin7 since the early 2021 acquisition. They offer a multi-channel order and inventory management oriented around the needs of retailers, that scales to support warehouse operations, point of sale solutions, as well as accounting and ecommerce integrations.
$325
per month
Smart IP&O Application Suite
Score 0.0 out of 10
Mid-Size Companies (51-1,000 employees)
Smart Software is a provider of demand planning, inventory optimization and supply chain analytics solutions headquartered in Belmont, Massachusetts, USA. Founded in 1984 Smart boasts having helped thousands of customers plan for future demand utilizing statistical analytics. Smart Inventory Planning & Optimization (IP&O) is the company’s suite of native web applications, helping inventory carrying organizations reduce inventory, improve service levels and streamline Sales, Inventory and…N/A
Pricing
DEAR Systems, by Cin7Smart IP&O Application Suite
Editions & Modules
Standard
$325
per month
Retailing
$475
per month
Manufacturing
$525
per month
No answers on this topic
Offerings
Pricing Offerings
DEAR Systems, by Cin7Smart IP&O Application Suite
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscount available for annual subscription and billing (equal to one month free).—
More Pricing Information
Community Pulse
DEAR Systems, by Cin7Smart IP&O Application Suite
Top Pros

No answers on this topic

Top Cons

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Features
DEAR Systems, by Cin7Smart IP&O Application Suite
Inventory Management
Comparison of Inventory Management features of Product A and Product B
DEAR Systems, by Cin7
7.3
1 Ratings
8% below category average
Smart IP&O Application Suite
-
Ratings
Inventory tracking8.01 Ratings00 Ratings
Automatic reordering6.01 Ratings00 Ratings
Serial number and batch tracking8.01 Ratings00 Ratings
Automation rules8.01 Ratings00 Ratings
Reporting and analytics9.01 Ratings00 Ratings
Fulfillment5.01 Ratings00 Ratings
Backorder management2.01 Ratings00 Ratings
Returns management7.01 Ratings00 Ratings
Bill of materials management7.01 Ratings00 Ratings
Item kitting7.01 Ratings00 Ratings
Invoicing9.01 Ratings00 Ratings
Forecasting9.01 Ratings00 Ratings
Accounting integration10.01 Ratings00 Ratings
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Enterprises

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User Ratings
DEAR Systems, by Cin7Smart IP&O Application Suite
Likelihood to Recommend
7.0
(4 ratings)
-
(0 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Support Rating
1.0
(1 ratings)
-
(0 ratings)
User Testimonials
DEAR Systems, by Cin7Smart IP&O Application Suite
Likelihood to Recommend
Cin7
The production module systems that is offered by DEAR Systems is very good but a criticism is that it is tailored to non-variable production e.g., assembling a bike. If the output is variable e.g., dehydrating then the system is a bit challenging to use and can lead to inaccurate stock levels.
Verified User
Anonymous
Read full review
Smart Software
No answers on this topic
Pros
Cin7
  • Xero Online Accounting Integration - 100% reliable
  • Drop Shipment combined with Own Warehouse Shipment Processing is a dream
  • Support - Really efficient dealing with technical issues and more generic issues equally well
  • Financial control of delivery notes and purchase invoices provides excellent data integrity
  • Easily add new cost variables such as shipping costs, managed easily
John Cotter | TrustRadius Reviewer
John Cotter
Accountancy Practice Principal
Read full review
Smart Software
No answers on this topic
Cons
Cin7
  • Support
  • Bugs
  • Website Functionality
  • Down-time
  • Glitchiness
Verified User
Anonymous
Read full review
Smart Software
No answers on this topic
Likelihood to Renew
Cin7
It does what it says on the tin.
John Cotter | TrustRadius Reviewer
John Cotter
Accountancy Practice Principal
Read full review
Smart Software
No answers on this topic
Support Rating
Cin7
Terrible support, absolutely useless for anything more major than a simple navigational problem. They always provide meaningless responses that don't really address the issue such as, "our engineering department is working on the issue" or "we're working on some optimisation". These responses would be fine if anything actually resulted from them, but the same errors and problems have existed for 4 years so I don't believe they really amount to anything. In addition, they're quite pushy for me to "close your ticket" so it can be marked as resolved, but my issue hasn't been resolved. I don't exactly want to leave my ticket open for several months, but they send me consistent reminders to close the ticket which is obnoxious especially since their resolution was "our engineering department will work on it".
Verified User
Anonymous
Read full review
Smart Software
No answers on this topic
Alternatives Considered
Cin7
DEAR Systems is much better software compared to Xero. The inventory tracking within Xero doesn't record batch dates and isn't really capable of production modules. Additionally, Xero doesn't have pricing tiers within invoicing, which is a very helpful feature offered by DEAR Systems. If a business has any level of complexity than DEAR Systems is a significantly more capable software.
Verified User
Anonymous
Read full review
Smart Software
No answers on this topic
Return on Investment
Cin7
  • Improved reporting for production
  • Reduced invoicing admin
  • Better cogs reporting
Verified User
Anonymous
Read full review
Smart Software
No answers on this topic
ScreenShots

Smart IP&O Application Suite Screenshots

Screenshot of Smart Demand Planner™ is a consensus demand planning and statistical forecasting solution available on Smart’s Inventory Planning and Optimization Platform, Smart IP&O. Smart Demand Planner, powered by the SmartForecasts® Engine, aligns strategic business forecasting at any level of your product hierarchy with granular forecasts of the item mix to improve forecast accuracy. It provides a statistically sound, objective foundation for your sales and operations planning process (S&OP). Smart Demand Planner’s collaborative workbench enables forecast overrides to be applied, imported, reviewed, and approved by authorized users driving the consensus plan. Forecast accuracy is measured, helping ensure that the best possible forecast is delivered to the business at both the aggregate and item mix levels. The result is more efficient sales planning, budgeting, production scheduling, ordering, and inventory planning.Screenshot of Smart Inventory Optimization (SIO™) is available on Smart’s Inventory Planning and Optimization Platform, Smart IP&O. It delivers inventory policy decision support and the means to share, collaborate, and track the impact of your inventory planning policy. This can help realize millions in savings by improving customer service and reducing excess stock. You can forecast metrics such as service level, fill rate, holding costs, ordering costs, and stock out costs. Users can identify overstocks and understocks, adjust stocking policie when demand changes, share proposed policies with other stakeholders, collect feedback, and establish a consensus inventory plan. And unlike traditional inventory planning systems that rely on rule of thumb approaches or require the user to arbitrarily set suboptimal service level targets, Smart Inventory Optimization prescribes the optimal service levels for you. Users can optionally assign service level constraints to ensure the optimization engine respects business rules. SIO provides the required inventory planning parameters for a variety of replenishment policies such as Reorder Point/Order Quantity, Min/Max, Safety Stock Planning, and Order Up to levels.Screenshot of Smart Operational Analytics (SOA™) is a native web reporting solution available on Smart’s Inventory Planning and Optimization Platform, Smart IP&O. It provides a fast, easily understood, current perspective on the state of your inventory, its performance against critical metrics, actual supplier lead times, opportunities to rebalance stocks across facilities, and helps you uncover root causes of operational inefficiencies. SOA automatically refreshes as often as you’d like providing all stakeholders immediate, up-to-date reporting on your operations and performance. You’ll have constant visibility of inventory levels, orders, shipments, and supplier performance to ensure you’ll always be in tune with the state of your operations and resolve issues before they become problems. Enhance visibility. Improve responsiveness. Increase your bottom line.