TrustRadius

Cin7 vs. Smart IP&O Application Suite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cin7
Score 7.1 out of 10
N/A
Cin7, headqduartered in Auckland, aims to make complex retail and wholesale simple with all-in-one cloud inventory, POS, EDI and 3PL. Cin7 allows users to manage sales channels, inventory, point of sale and supply chain in one central, cloud-based software. Cin7 offers integrations using third party logistics (3PL) interface and electronic data interchange (EDI), catering for businesses increasing trend to sell globally.
$295
per month
Smart IP&O Application Suite
Score 0.0 out of 10
Mid-Size Companies (51-1,000 employees)
Smart Software is a provider of demand planning, inventory optimization and supply chain analytics solutions headquartered in Belmont, Massachusetts, USA. Founded in 1984 Smart boasts having helped thousands of customers plan for future demand utilizing statistical analytics. Smart Inventory Planning & Optimization (IP&O) is the company’s suite of native web applications, helping inventory carrying organizations reduce inventory, improve service levels and streamline Sales, Inventory and…N/A
Pricing
Cin7Smart IP&O Application Suite
Editions & Modules
Ecommerce
$295
per month
Wholesale
$295
per month
Multichannel
$450
per month
Ecommerce Plus
$495
per month
Wholesale Plus
$495
per month
Multichannel Plus
$650
per month
No answers on this topic
Offerings
Pricing Offerings
Cin7Smart IP&O Application Suite
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Cin7Smart IP&O Application Suite
Top Pros

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Top Cons

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Best Alternatives
Cin7Smart IP&O Application Suite
Small Businesses
Webgility
Webgility
Score 9.1 out of 10
Webgility
Webgility
Score 9.1 out of 10
Medium-sized Companies
QuickBooks Desktop Enterprise
QuickBooks Desktop Enterprise
Score 8.3 out of 10
QuickBooks Desktop Enterprise
QuickBooks Desktop Enterprise
Score 8.3 out of 10
Enterprises

No answers on this topic

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All AlternativesView all alternativesView all alternatives
User Ratings
Cin7Smart IP&O Application Suite
Likelihood to Recommend
7.8
(2 ratings)
-
(0 ratings)
Support Rating
8.9
(2 ratings)
-
(0 ratings)
User Testimonials
Cin7Smart IP&O Application Suite
Likelihood to Recommend
Cin7
Cin7 is great because a business can set up quickly without having to invest in hardware/servers, and the business does not need to be concerned about backing up data. Cin7 software is easy and intuitive to use. The pricing was competitive for cloud-based software that can be customized to each business. The software is constantly updated so a business does not have to worry about paying for updates or paying a large lump sum to purchase new updated software. However, Cin7 is able to increase its fees at any time. We experienced a significant price increase after 1 year. With purchased software, a business would not have to worry about unexpected pricing changes. Cin7 offers a useful integration with BigCommerce. Unfortunately, their own B2B website is lacking in features and ultimately not useful to our company. Cin7 does not provide the most useful customer service, as they only offer paid access to phone support. Most of our issue with the software were caused by updates in the software that were not announced, and they could only be fixed via email or tickets the next day.
Verified User
Anonymous
Read full review
Smart Software
No answers on this topic
Pros
Cin7
  • Powerful reporting that can be customized to fit your needs.
  • Tons of integrations that help you get up and running quickly.
Charles Combs | TrustRadius Reviewer
Charles Combs
Head of Marketing
Read full review
Smart Software
No answers on this topic
Cons
Cin7
  • Onboarding could be improved. We worked with a programmer who was not as familiar with our business needs. Additionally, the person in charge of our onboarding was initially difficult to schedule time with until we reached out to a manager.
  • Cin7 occasionally makes updates to the software that causes the software to not work properly. For example, we would experience new errors on a CVS file import for products that had worked previously to the update. Additionally, our custom field implementations would be reverted to original and require set up again.
  • We experienced semi-frequent outages of the software. The software would not be accessible for up to 1 hour at a time. I believe they took steps to address this and reduce down time.
Verified User
Anonymous
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Smart Software
No answers on this topic
Support Rating
Cin7
The Cin7 support team has never let us down, even if they weren't able to completely solve our problem. They are willing to have conference calls, video chats, whatever works to help fix your issue.
Charles Combs | TrustRadius Reviewer
Charles Combs
Head of Marketing
Read full review
Smart Software
No answers on this topic
Alternatives Considered
Cin7
As a wholesale focused business, we found Vend to be tailored to retail businesses. TradeGecko was well suited for our wholesale business, however, lacked the full range of capabilities that Cin7 offered (B2B website, POS). Fishbowl had many features that we would not need. OMS Office Master System offered the wholesale capabilities we needed, however, the software could use an update. Cin7 was a perfect balance in terms of features and pricing for our company.
Verified User
Anonymous
Read full review
Smart Software
No answers on this topic
Return on Investment
Cin7
  • Improved inventory accuracy across all channels.
  • Sales gains from always showing products as in stock.
Charles Combs | TrustRadius Reviewer
Charles Combs
Head of Marketing
Read full review
Smart Software
No answers on this topic
ScreenShots

Smart IP&O Application Suite Screenshots

Screenshot of Smart Demand Planner™ is a consensus demand planning and statistical forecasting solution available on Smart’s Inventory Planning and Optimization Platform, Smart IP&O. Smart Demand Planner, powered by the SmartForecasts® Engine, aligns strategic business forecasting at any level of your product hierarchy with granular forecasts of the item mix to improve forecast accuracy. It provides a statistically sound, objective foundation for your sales and operations planning process (S&OP). Smart Demand Planner’s collaborative workbench enables forecast overrides to be applied, imported, reviewed, and approved by authorized users driving the consensus plan. Forecast accuracy is measured, helping ensure that the best possible forecast is delivered to the business at both the aggregate and item mix levels. The result is more efficient sales planning, budgeting, production scheduling, ordering, and inventory planning.Screenshot of Smart Inventory Optimization (SIO™) is available on Smart’s Inventory Planning and Optimization Platform, Smart IP&O. It delivers inventory policy decision support and the means to share, collaborate, and track the impact of your inventory planning policy. This can help realize millions in savings by improving customer service and reducing excess stock. You can forecast metrics such as service level, fill rate, holding costs, ordering costs, and stock out costs. Users can identify overstocks and understocks, adjust stocking policie when demand changes, share proposed policies with other stakeholders, collect feedback, and establish a consensus inventory plan. And unlike traditional inventory planning systems that rely on rule of thumb approaches or require the user to arbitrarily set suboptimal service level targets, Smart Inventory Optimization prescribes the optimal service levels for you. Users can optionally assign service level constraints to ensure the optimization engine respects business rules. SIO provides the required inventory planning parameters for a variety of replenishment policies such as Reorder Point/Order Quantity, Min/Max, Safety Stock Planning, and Order Up to levels.Screenshot of Smart Operational Analytics (SOA™) is a native web reporting solution available on Smart’s Inventory Planning and Optimization Platform, Smart IP&O. It provides a fast, easily understood, current perspective on the state of your inventory, its performance against critical metrics, actual supplier lead times, opportunities to rebalance stocks across facilities, and helps you uncover root causes of operational inefficiencies. SOA automatically refreshes as often as you’d like providing all stakeholders immediate, up-to-date reporting on your operations and performance. You’ll have constant visibility of inventory levels, orders, shipments, and supplier performance to ensure you’ll always be in tune with the state of your operations and resolve issues before they become problems. Enhance visibility. Improve responsiveness. Increase your bottom line.