What users are saying about
50 Ratings
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Based on 50 reviews and ratings
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
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Top Rated
162 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 162 reviews and ratings
Feature Set Ratings
Sales Force Automation
Cirrus Insight
Feature Set Not Supported
N/A

8.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
80%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 9/9 features
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 9/9 features
Customer data management / contact management
N/A
0 Ratings

8.7
87%
12 Ratings
Workflow management
N/A
0 Ratings

7.7
77%
12 Ratings
Territory management
N/A
0 Ratings

8.0
80%
12 Ratings
Opportunity management
N/A
0 Ratings

8.6
86%
11 Ratings
Integration with email client (e.g., Outlook or Gmail)
N/A
0 Ratings

7.6
76%
10 Ratings
Contract management
N/A
0 Ratings

8.4
84%
11 Ratings
Quote & order management
N/A
0 Ratings

7.8
78%
12 Ratings
Interaction tracking
N/A
0 Ratings

7.2
72%
12 Ratings
Channel / partner relationship management
N/A
0 Ratings

8.0
80%
11 Ratings
Customer Service & Support
Cirrus Insight
Feature Set Not Supported
N/A

7.9
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
79%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 3/3 features
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 3/3 features
Case management
N/A
0 Ratings

8.0
80%
11 Ratings
Call center management
N/A
0 Ratings

7.9
79%
9 Ratings
Help desk management
N/A
0 Ratings

7.9
79%
8 Ratings
Marketing Automation
Cirrus Insight
Feature Set Not Supported
N/A

8.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
80%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features
Lead management
N/A
0 Ratings

8.9
89%
10 Ratings
Email marketing
N/A
0 Ratings

7.2
72%
8 Ratings
CRM Project Management
Cirrus Insight
Feature Set Not Supported
N/A

8.8
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
88%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features
Task management
N/A
0 Ratings

8.9
89%
11 Ratings
Reporting
N/A
0 Ratings

8.8
88%
11 Ratings
CRM Reporting & Analytics
Cirrus Insight
Feature Set Not Supported
N/A

8.5
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
85%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 3/3 features
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 3/3 features
Forecasting
N/A
0 Ratings

8.3
83%
11 Ratings
Pipeline visualization
N/A
0 Ratings

8.4
84%
11 Ratings
Customizable reports
N/A
0 Ratings

8.7
87%
11 Ratings
Customization
Cirrus Insight
Feature Set Not Supported
N/A

8.4
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
84%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 4/4 features
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 4/4 features
Custom fields
N/A
0 Ratings

8.8
88%
11 Ratings
Custom objects
N/A
0 Ratings

8.6
86%
11 Ratings
Scripting environment
N/A
0 Ratings

8.6
86%
10 Ratings
API for custom integration
N/A
0 Ratings

7.8
78%
11 Ratings
Security
Cirrus Insight
Feature Set Not Supported
N/A

8.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
80%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features
Single sign-on capability
N/A
0 Ratings

7.4
74%
13 Ratings
Role-based user permissions
N/A
0 Ratings

8.6
86%
13 Ratings
Social CRM
Cirrus Insight
Feature Set Not Supported
N/A

7.7
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
77%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features
Social data
N/A
0 Ratings

8.0
80%
10 Ratings
Social engagement
N/A
0 Ratings

7.4
74%
9 Ratings
Integrations with 3rd-party Software
Cirrus Insight
Feature Set Not Supported
N/A

7.8
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
78%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features
Marketing automation
N/A
0 Ratings

7.8
78%
11 Ratings
Compensation management
N/A
0 Ratings

7.9
79%
9 Ratings
Platform
Cirrus Insight
Feature Set Not Supported
N/A

8.3
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
83%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 1/1 features
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 1/1 features
Mobile access
N/A
0 Ratings

8.3
83%
11 Ratings
Attribute Ratings
- Cirrus Insight is rated higher in 2 areas: Likelihood to Recommend, Usability
Likelihood to Recommend
10.0
Cirrus Insight
100%
22 Ratings

7.6
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
76%
44 Ratings
Likelihood to Renew
9.1
Cirrus Insight
91%
1 Rating

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
N/A
0 Ratings
Usability
9.1
Cirrus Insight
91%
1 Rating

7.5
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
75%
11 Ratings
Availability
9.1
Cirrus Insight
91%
2 Ratings

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
N/A
0 Ratings
Performance
9.1
Cirrus Insight
91%
2 Ratings

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
N/A
0 Ratings
Support Rating
Cirrus Insight
N/A
0 Ratings

7.5
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
75%
11 Ratings
Online Training
Cirrus Insight
N/A
0 Ratings

8.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
80%
1 Rating
Implementation Rating
9.1
Cirrus Insight
91%
2 Ratings

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
N/A
0 Ratings
Contract Terms and Pricing Model
Cirrus Insight
N/A
0 Ratings

7.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
70%
1 Rating
Professional Services
Cirrus Insight
N/A
0 Ratings

10.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
100%
1 Rating
Likelihood to Recommend
Cirrus Insight
For someone who uses both Gmail and Salesforce as part of their main role, this software is an invaluable connector for them both. Some of the features are also not Salesforce specific - such as the Meeting Scheduler, which has proved invaluable to me, and I would recommend to any Gmail user who frequently set up meetings (either internally or externally).

Verified User
Professional in Information Technology
Publishing Company, 1001-5000 employeesOracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
Excellent as a customer relationship management tool, sales forecasting, building better sales plan for the entire deal lifecycle using critical and complex data, a 360-degree comprehensive view of vendors, partners, customers. Ensuring high standards and consistency is maintained in pricing so that quotes are competitive for prospective customers. At the end of the day, this is an excellent tool for selling and closing deals while being able to access needed information in one place.
Manager
SeertreeInformation Technology & Services, 1001-5000 employees
Pros
Cirrus Insight
- Log email to Salesforce. You click one button and it logs for you. This is easier than adding the BCC email address that Salesforce provides as a way to log email.
- Track views and engagement on these emails. It's nice to know if the email was opened and if links were clicked.
- Update quick fields in Salesforce directly from their inbox using Cirrus. This prevented reps from needing to click into Salesforce, wait for it to load, then update fields like the phone number or name.
- If the rep did need to open Salesforce, Cirrus provides a quick button to navigate to the Lead/Contact/Opportunity page quickly.

Verified User
Program Manager in Sales
Computer Software Company, 1001-5000 employeesOracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
- Easy to sell products[.]
- Build customers and make customer hub[.]
- Tracking the sales cycle from marketing to sell the product[.]
- Build Reports and Anayltics related to opportunities, leads, and service requests[.]
- Getting customers issues after and before selling[.]
- High ability to integrate with Oracles other products and 3rd products using Rest and Soap APIs[.]
- Restrict users using RBAC role based access[.]
Oracle CX Cloud Consultant
AppsproInformation Technology & Services, 501-1000 employees
Cons
Cirrus Insight
- Outlook for Mac could use some work as an add-on because it's hard to read sometimes on my laptop. It's not a sidebar, like the Windows functionality, so it's harder to read.
- Doesn't always find an opportunity, even though I know it's in our Salesforce system.
- Randomly shuts down and doesn't log in properly at times. I've had to remove and re-download more than once.
Program Associate
First Fruit, Inc.Non-Profit Organization Management, 1-10 employees
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
- It doesn't have a lot of information for mid-market in Latin America, so there is info you can increase on this.
- Job posting may not be part of the Commercial Module because it is where salespeople may look at it and start another process.
- You may add a top 100 list per country in the lists by default, to make it easier to use when putting attention on the correct sectors.
Commercial Account Executive
HootsuiteMarketing and Advertising, 501-1000 employees
Pricing Details
Cirrus Insight
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$500
Starting Price
$15 per month
Cirrus Insight Editions & Modules
Edition
Starter | $271 |
---|---|
Closer | $451 |
Rainmaker | $721 |
- per user/month
Additional Pricing Details
Pricing based on annual billing.Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$65 Per User Per Month
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Editions & Modules
Edition
Professional | $65.001 |
---|---|
Standard | $100.001 |
Enterprise | $200.001 |
Premium | $300.001 |
- Per User Per Month
Additional Pricing Details
—Likelihood to Renew
Cirrus Insight
Cirrus Insight 9.1
Based on 1 answer
It is the best google to salesforce integration on the market.support is incredibly responsive and very helpful.They are constantly adding new features, and the current feature set is well beyond anything else that is currently offered in the market
Co-Founder
OrgSpring1-10 employees
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
No score
No answers yet
No answers on this topic
Usability
Cirrus Insight
Cirrus Insight 9.1
Based on 1 answer
Very easy to use. Everything opens in a familiar interface right inside the google apps sidebar.It brings in salesforce records, so as long as you know google apps / gmail and salesforce you'll be all set.It's point and click.
Co-Founder
OrgSpring1-10 employees
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 7.5
Based on 11 answers
Overall our organization has completely moved to Oracle CX Sales and now is able to utilize the latest technology backed by AI to provide a much better experience to customers and saving money at the same time. So it's a Win-Win situation. I believe there is a slight learning curve to derive [the] full value out of this but once you are there, you can delight your customers.
Assistant manager
Tata Consultancy ServicesInformation Technology and Services, 10,001+ employees
Reliability and Availability
Cirrus Insight
Cirrus Insight 9.1
Based on 2 answers
Haven't had a down issue in the almost 2 years I've been using the product.Support is also super responsive.
Co-Founder
OrgSpring1-10 employees
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
No score
No answers yet
No answers on this topic
Performance
Cirrus Insight
Cirrus Insight 9.1
Based on 2 answers
Pulls in salesforce data very quickly, and syncs very quickly.
Co-Founder
OrgSpring1-10 employees
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
No score
No answers yet
No answers on this topic
Support Rating
Cirrus Insight
No score
No answers yet
No answers on this topic
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 7.5
Based on 11 answers
The support the Oracle team gives is generally very good. They are patient, willing to help, and their training methods are collaborative and inclusive. They have conducted multiple support sessions and it’s always been a great user experience. The stellar team [is] always on hand to lend support when the right time comes and their helpdesk is always on hand to help.
Senior Operations Engineer
MediaComMarketing & Advertising, 1001-5000 employees
Online Training
Cirrus Insight
No score
No answers yet
No answers on this topic
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 8.0
Based on 1 answer
Excellent online training material. On-demand always helps to access anytime, anywhere. Also, it is essential that in this day and age, video tutorials with actual product screenshots make the learning more useful and fun at the same time. Certifications help test knowledge gained during these tutorial sessions. This was a blessing for fresh users.
Manager
SeertreeInformation Technology & Services, 1001-5000 employees
Implementation Rating
Cirrus Insight
Cirrus Insight 9.1
Based on 2 answers
The plugin is installed inside your internet browser as an extension/add-on.It can be found in most add on stores and is easy to install. Usually just a few clicks.It handles authorization for you once you sign in, and then takes care of all the rest.It couldn't be easier to get working right out of the box.You're up in running in less than 5 minutes.
Co-Founder
OrgSpring1-10 employees
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
No score
No answers yet
No answers on this topic
Alternatives Considered
Cirrus Insight
Yesware regularly sent me alerts that my emails had been opened by someone who I hadn't sent them to, from locations they couldn't possibly have been. I also don't recall its Salesforce activity logging working as smoothly, though I last used Yesware more than 12 months ago so my memory isn't as fresh as it could be
Sr. Customer Success Manager
DialSourceComputer Software, 11-50 employees
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
As compared to other CRM, this happens to be one of the best and most affordable as there are some cons, but the pros are great, and I have seen an increase in sales by using this platform. It works great for the sales process from start to end, like lead generation to closure.

Verified User
Account Manager in Sales
Information Technology & Services Company, 501-1000 employeesContract Terms and Pricing Model
Cirrus Insight
No score
No answers yet
No answers on this topic
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 7.0
Based on 1 answer
When we purchased this system it was one of the more expensive options in the market. However, with an adjustment in service and a relative price structure, this has become a lot more cost-effective over the past few years. It’s now more of a middle-ranking in the pricing structure and I would definitely say this is value for money.
Senior Operations Engineer
MediaComMarketing & Advertising, 1001-5000 employees
Return on Investment
Cirrus Insight
- Customer data is paramount and Cirrus Insight supports optimal data integrity.
- Ease of capturing updated customer information and sales activity helps in forecasting, operational insight, etc.
- Facilitates transition of sales opportunities by seeing a clear trail of correspondence and customer updates.
Director of Business Development
Synegen, Inc.Information Technology and Services, 11-50 employees
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
- It allows you to stay on top of reorder points for your existing customers. We call them attrition calls.
- When you orders flowing in, it makes it easier to follow up with buyers for other business units since you already have pre-existing business.
- As a sales organization, everyone in the company has visibility across the board into what is our profit at any given moment for the day, week, month and year. This keeps up on track for each of our goals.
Director Of Business Development - Operating Room / Urology / Vein Therapy
Typenex MedicalMedical Devices, 11-50 employees