50 Ratings
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Top Rated
162 Ratings
50 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.1 out of 100

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

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Top Rated
162 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Feature Set Ratings

    Sales Force Automation

    Cirrus Insight

    Feature Set Not Supported
    N/A
    8.0

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    80%
    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.7
    87%
    12 Ratings

    Workflow management

    N/A
    0 Ratings
    7.7
    77%
    12 Ratings

    Territory management

    N/A
    0 Ratings
    8.0
    80%
    12 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.6
    86%
    11 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.6
    76%
    10 Ratings

    Contract management

    N/A
    0 Ratings
    8.4
    84%
    11 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.8
    78%
    12 Ratings

    Interaction tracking

    N/A
    0 Ratings
    7.2
    72%
    12 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    8.0
    80%
    11 Ratings

    Customer Service & Support

    Cirrus Insight

    Feature Set Not Supported
    N/A
    7.9

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    79%
    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    8.0
    80%
    11 Ratings

    Call center management

    N/A
    0 Ratings
    7.9
    79%
    9 Ratings

    Help desk management

    N/A
    0 Ratings
    7.9
    79%
    8 Ratings

    Marketing Automation

    Cirrus Insight

    Feature Set Not Supported
    N/A
    8.0

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    80%
    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.9
    89%
    10 Ratings

    Email marketing

    N/A
    0 Ratings
    7.2
    72%
    8 Ratings

    CRM Project Management

    Cirrus Insight

    Feature Set Not Supported
    N/A
    8.8

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    88%
    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features

    Task management

    N/A
    0 Ratings
    8.9
    89%
    11 Ratings

    Reporting

    N/A
    0 Ratings
    8.8
    88%
    11 Ratings

    CRM Reporting & Analytics

    Cirrus Insight

    Feature Set Not Supported
    N/A
    8.5

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    85%
    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.3
    83%
    11 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.4
    84%
    11 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.7
    87%
    11 Ratings

    Customization

    Cirrus Insight

    Feature Set Not Supported
    N/A
    8.4

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    84%
    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.8
    88%
    11 Ratings

    Custom objects

    N/A
    0 Ratings
    8.6
    86%
    11 Ratings

    Scripting environment

    N/A
    0 Ratings
    8.6
    86%
    10 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.8
    78%
    11 Ratings

    Security

    Cirrus Insight

    Feature Set Not Supported
    N/A
    8.0

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    80%
    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    7.4
    74%
    13 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.6
    86%
    13 Ratings

    Social CRM

    Cirrus Insight

    Feature Set Not Supported
    N/A
    7.7

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    77%
    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    8.0
    80%
    10 Ratings

    Social engagement

    N/A
    0 Ratings
    7.4
    74%
    9 Ratings

    Integrations with 3rd-party Software

    Cirrus Insight

    Feature Set Not Supported
    N/A
    7.8

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    78%
    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    7.8
    78%
    11 Ratings

    Compensation management

    N/A
    0 Ratings
    7.9
    79%
    9 Ratings

    Platform

    Cirrus Insight

    Feature Set Not Supported
    N/A
    8.3

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    83%
    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    8.3
    83%
    11 Ratings

    Attribute Ratings

    • Cirrus Insight is rated higher in 2 areas: Likelihood to Recommend, Usability

    Likelihood to Recommend

    10.0

    Cirrus Insight

    100%
    22 Ratings
    7.6

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    76%
    44 Ratings

    Likelihood to Renew

    9.1

    Cirrus Insight

    91%
    1 Rating

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    N/A
    0 Ratings

    Usability

    9.1

    Cirrus Insight

    91%
    1 Rating
    7.5

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    75%
    11 Ratings

    Availability

    9.1

    Cirrus Insight

    91%
    2 Ratings

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    N/A
    0 Ratings

    Performance

    9.1

    Cirrus Insight

    91%
    2 Ratings

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    N/A
    0 Ratings

    Support Rating

    Cirrus Insight

    N/A
    0 Ratings
    7.5

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    75%
    11 Ratings

    Online Training

    Cirrus Insight

    N/A
    0 Ratings
    8.0

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    80%
    1 Rating

    Implementation Rating

    9.1

    Cirrus Insight

    91%
    2 Ratings

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    N/A
    0 Ratings

    Contract Terms and Pricing Model

    Cirrus Insight

    N/A
    0 Ratings
    7.0

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    70%
    1 Rating

    Professional Services

    Cirrus Insight

    N/A
    0 Ratings
    10.0

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    100%
    1 Rating

    Likelihood to Recommend

    Cirrus Insight

    For someone who uses both Gmail and Salesforce as part of their main role, this software is an invaluable connector for them both. Some of the features are also not Salesforce specific - such as the Meeting Scheduler, which has proved invaluable to me, and I would recommend to any Gmail user who frequently set up meetings (either internally or externally).
    Anonymous | TrustRadius Reviewer

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    Excellent as a customer relationship management tool, sales forecasting, building better sales plan for the entire deal lifecycle using critical and complex data, a 360-degree comprehensive view of vendors, partners, customers. Ensuring high standards and consistency is maintained in pricing so that quotes are competitive for prospective customers. At the end of the day, this is an excellent tool for selling and closing deals while being able to access needed information in one place.
    Anshu Na | TrustRadius Reviewer

    Pros

    Cirrus Insight

    • Log email to Salesforce. You click one button and it logs for you. This is easier than adding the BCC email address that Salesforce provides as a way to log email.
    • Track views and engagement on these emails. It's nice to know if the email was opened and if links were clicked.
    • Update quick fields in Salesforce directly from their inbox using Cirrus. This prevented reps from needing to click into Salesforce, wait for it to load, then update fields like the phone number or name.
    • If the rep did need to open Salesforce, Cirrus provides a quick button to navigate to the Lead/Contact/Opportunity page quickly.
    Anonymous | TrustRadius Reviewer

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    • Easy to sell products[.]
    • Build customers and make customer hub[.]
    • Tracking the sales cycle from marketing to sell the product[.]
    • Build Reports and Anayltics related to opportunities, leads, and service requests[.]
    • Getting customers issues after and before selling[.]
    • High ability to integrate with Oracles other products and 3rd products using Rest and Soap APIs[.]
    • Restrict users using RBAC role based access[.]
    Adel Abu Ghazaleh | TrustRadius Reviewer

    Cons

    Cirrus Insight

    • Outlook for Mac could use some work as an add-on because it's hard to read sometimes on my laptop. It's not a sidebar, like the Windows functionality, so it's harder to read.
    • Doesn't always find an opportunity, even though I know it's in our Salesforce system.
    • Randomly shuts down and doesn't log in properly at times. I've had to remove and re-download more than once.
    Kelsie Hamilton | TrustRadius Reviewer

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    • It doesn't have a lot of information for mid-market in Latin America, so there is info you can increase on this.
    • Job posting may not be part of the Commercial Module because it is where salespeople may look at it and start another process.
    • You may add a top 100 list per country in the lists by default, to make it easier to use when putting attention on the correct sectors.
    ABRAHAM PABLO | TrustRadius Reviewer

    Pricing Details

    Cirrus Insight

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional
    $500

    Starting Price

    $15 per month

    Cirrus Insight Editions & Modules

    Edition
    Starter$271
    Closer$451
    Rainmaker$721
    1. per user/month
    Additional Pricing Details
    Pricing based on annual billing.

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $65 Per User Per Month

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Editions & Modules

    Edition
    Professional$65.001
    Standard$100.001
    Enterprise$200.001
    Premium$300.001
    1. Per User Per Month
    Additional Pricing Details

    Likelihood to Renew

    Cirrus Insight

    Cirrus Insight 9.1
    Based on 1 answer
    It is the best google to salesforce integration on the market.support is incredibly responsive and very helpful.They are constantly adding new features, and the current feature set is well beyond anything else that is currently offered in the market
    Craig Grella | TrustRadius Reviewer

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    No score
    No answers yet
    No answers on this topic

    Usability

    Cirrus Insight

    Cirrus Insight 9.1
    Based on 1 answer
    Very easy to use. Everything opens in a familiar interface right inside the google apps sidebar.It brings in salesforce records, so as long as you know google apps / gmail and salesforce you'll be all set.It's point and click.
    Craig Grella | TrustRadius Reviewer

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 7.5
    Based on 11 answers
    Overall our organization has completely moved to Oracle CX Sales and now is able to utilize the latest technology backed by AI to provide a much better experience to customers and saving money at the same time. So it's a Win-Win situation. I believe there is a slight learning curve to derive [the] full value out of this but once you are there, you can delight your customers.
    Priya Joshi | TrustRadius Reviewer

    Reliability and Availability

    Cirrus Insight

    Cirrus Insight 9.1
    Based on 2 answers
    Haven't had a down issue in the almost 2 years I've been using the product.Support is also super responsive.
    Craig Grella | TrustRadius Reviewer

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    No score
    No answers yet
    No answers on this topic

    Performance

    Cirrus Insight

    Cirrus Insight 9.1
    Based on 2 answers
    Pulls in salesforce data very quickly, and syncs very quickly.
    Craig Grella | TrustRadius Reviewer

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Cirrus Insight

    No score
    No answers yet
    No answers on this topic

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 7.5
    Based on 11 answers
    The support the Oracle team gives is generally very good. They are patient, willing to help, and their training methods are collaborative and inclusive. They have conducted multiple support sessions and it’s always been a great user experience. The stellar team [is] always on hand to lend support when the right time comes and their helpdesk is always on hand to help.
    Graeme Canter | TrustRadius Reviewer

    Online Training

    Cirrus Insight

    No score
    No answers yet
    No answers on this topic

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 8.0
    Based on 1 answer
    Excellent online training material. On-demand always helps to access anytime, anywhere. Also, it is essential that in this day and age, video tutorials with actual product screenshots make the learning more useful and fun at the same time. Certifications help test knowledge gained during these tutorial sessions. This was a blessing for fresh users.
    Anshu Na | TrustRadius Reviewer

    Implementation Rating

    Cirrus Insight

    Cirrus Insight 9.1
    Based on 2 answers
    The plugin is installed inside your internet browser as an extension/add-on.It can be found in most add on stores and is easy to install. Usually just a few clicks.It handles authorization for you once you sign in, and then takes care of all the rest.It couldn't be easier to get working right out of the box.You're up in running in less than 5 minutes.
    Craig Grella | TrustRadius Reviewer

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Cirrus Insight

    Yesware regularly sent me alerts that my emails had been opened by someone who I hadn't sent them to, from locations they couldn't possibly have been. I also don't recall its Salesforce activity logging working as smoothly, though I last used Yesware more than 12 months ago so my memory isn't as fresh as it could be
    Blake Cohen | TrustRadius Reviewer

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    As compared to other CRM, this happens to be one of the best and most affordable as there are some cons, but the pros are great, and I have seen an increase in sales by using this platform. It works great for the sales process from start to end, like lead generation to closure.
    Anonymous | TrustRadius Reviewer

    Contract Terms and Pricing Model

    Cirrus Insight

    No score
    No answers yet
    No answers on this topic

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 7.0
    Based on 1 answer
    When we purchased this system it was one of the more expensive options in the market. However, with an adjustment in service and a relative price structure, this has become a lot more cost-effective over the past few years. It’s now more of a middle-ranking in the pricing structure and I would definitely say this is value for money.
    Graeme Canter | TrustRadius Reviewer

    Return on Investment

    Cirrus Insight

    • Customer data is paramount and Cirrus Insight supports optimal data integrity.
    • Ease of capturing updated customer information and sales activity helps in forecasting, operational insight, etc.
    • Facilitates transition of sales opportunities by seeing a clear trail of correspondence and customer updates.
    Jason Miller | TrustRadius Reviewer

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    • It allows you to stay on top of reorder points for your existing customers. We call them attrition calls.
    • When you orders flowing in, it makes it easier to follow up with buyers for other business units since you already have pre-existing business.
    • As a sales organization, everyone in the company has visibility across the board into what is our profit at any given moment for the day, week, month and year. This keeps up on track for each of our goals.
    Simon Vargas | TrustRadius Reviewer

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