Cisco UC-One vs. Nextiva Business Phone Service

UC-One is an extremely versatile app that works well in literally a single user shop, or a multi-hundred user company - especially for those who need mobility options to conduct business properly. With its built-in collaboration features, built-in softphone, and just general instant messaging features it allows you to work literally anywhere you have an internet connection. It is also handy in case there are onsite issues preventing you from using your hard phone (such as power or internet issues) where your cellphone will allow you to continue to work.

Incentivized

We have had great service with Nextiva Business Phone Service and it is reliable and reasonably priced for the offered features. User Friendly and minimal issues. We are able to control most of the set up for new users and or new phones when needed. Only would like to see the app - Nextiva One be enhanced with more features than it currently has.

Incentivized

• Clear quality of service
• easy implementation
• good return on investment

Incentivized

• Up-time, We've never had any sort of extended downtime because of Nextiva Business Phone Service, there services just work
• Provisioning of supported devices is very easy to do and is almost automatic, this makes new device roll out especially smooth
• The call flow functionality is especially smooth and intuitive to setup.
• Their customer service is very effective and I've never waited more than 2 days for a solution, that's for more complicated issues too.

Incentivized

• Mobile App Chats do not always sync to the PC application.
• Switching from WiFi to Cellular on mobile applications typically drops the call.
• Caller ID on the iPhone/iPad app only shows the phone number and not the Caller ID information.

Incentivized

• The use of two apps when you're a supervisor. We have to use Unity and the Nextiva app instead of one app. It can be cumbersome.
• Better integration with CRM's. We use Zendesk and it works ok as it does pull up customer records if we have their phone number on file. But it would be better if we could have more functionality from one place and have it write to the CRM directly.
• Accept higher quality audio for greeting recordings. We had to trim the file size down several times losing a lot of audio quality in the process. Mono is fine since callers will only need to hear the one channel. But the Hz limit and file size limit were rough.

Incentivized

Its user friendly, easy to use and has been very reliable. We have nothing but good things to say about our service with Nextiva Business Phone Service. When needed their support team has always resolved any and all issues one way or another. They have been helpful, knowledgeable and very friendly. The features vs the cost is wonderful compared to other service providers.

Incentivized

Nextiva Business Phone Service system is very usable. We have desk phones, that were included at no cost. The function just as one would expect from an office phone system. I can also answer my calls from my PC and even on my cell phone if I have to leave the office.

Incentivized

We have not yet experienced any issues the Nextiva Business Phone Service availability. It has always worked as needed.

Incentivized

Nextiva Business Phone Service performance is great. The call quality is much better than our old analog land lines at a fraction of the cost.

Incentivized

Support is great. We usually get someone on the phone; they answer our questions and help us with our issues. They are responsive when we call, and there is also a wealth of information on their online help center, which will typically answer our question or send us in the right direction.

Incentivized

The training we received from Nextiva Business Phone Service was thorough, and detailed. It also did not take very long.

Incentivized

No was done by Agency Owner and was done with the help of Nextiva Support and Sales team. Went very well and has been working great since then. Was originally only two phones and then we continue to add to that. We did not have any reported issues and was a great experience for our Agency and Small Business.

Incentivized

We moved to Cisco UC-One because we wanted an integrated program to provide unified communication services as well as the ability to meet, message and share documents. The cost differential was minimal when you realize the time and convenience of Cisco UC-One. Our team down load the app to their cell and have one fewer device to carry, too.

Incentivized

We switched for better uptime, ease of use, and better tech support and got all that from Nextiva. We were constantly losing connection with our previous provider, a package service for internet and phone. The web portal is much easier to use, and the call center offers many more features.

Incentivized

We have not yet needed top scale up our phone system yet, but I can tell that it will be very quick and effortless to do so when the need arises.

Incentivized

• The services as a whole are a better feature set for a better price.
• The software is much easier to use and administrate than previous offerings on the same platform offering a better customer experience.
• Updates made to the back end are not well communicated and sometimes cause unexpected behavior as a result.

Incentivized

• ROI - we are saving money, a lot of money, and we have a MUCH better phone system
• Consolidation - we migrated 6 different phone systems in 6 different counties into one, and it's been wonderful!
• Management - managing this system is so much better than Mitel, Panasonic, and any other system I have used. We are able to assign rights to certain staff to also make changes, and it's user friendly and almost fool proof.

Incentivized