What users are saying about
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Top Rated
122 Ratings

Cisco Umbrella

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Top Rated
122 Ratings
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Score 8.5 out of 100
14 Ratings
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Score 9.5 out of 100

Likelihood to Recommend

Cisco Umbrella

This product works with hybrid cloud or companies fully in the cloud, but identity management could get harder. We have 500 users. Sometimes, due to the nature of DNS requests, it can be hard to see the forest through the trees or get false positive hits because some ads on a legitimate website loaded something bad. Overall the security it provides is very good and the insight into web browsing is very helpful. Being a SaaS product makes it easy to set up and maintain.
kevin mcgillicuddy | TrustRadius Reviewer

GoGuardian Admin

GoGuardian is excellent for any district with a 1:1 Chromebook program. Our program would not be nearly as successful without it. GoGuardian does work with other devices (Windows, iPads) but I believe some features do not work as well in those setups. We haven't tried using it for anything other than Chromebooks and I am not aware of anyone using it for iPad/Windows or Macs.
Anonymous | TrustRadius Reviewer

Pros

Cisco Umbrella

  • Filters content at the DNS level. Makes it a little harder for the sneaky ones to make it through.
  • Since this is at the DNS level, using their DNS servers (as a forwarder to your local DNS) it is extremely fast. Transparent.
  • Always being updated. Not dependent on "definitions" or algorithms - a site is either blacklisted or whitelisted.
  • Easy to implement, apply, maintain
Dan Reynolds | TrustRadius Reviewer

GoGuardian Admin

  • The reporting Dashboard page gives you a great picture of what your users are doing on the internet.
  • The Theft recovery piece works very well and helps recover devices that are missing in action.
Brandon Burch | TrustRadius Reviewer

Cons

Cisco Umbrella

  • Keeping up to date on known malicious sites and blocking those is difficult for all vendors, but this could always be improved upon.
  • A more detailed descriptions of what is included the Security Categories would be useful. Generic descriptions are provided. For example, state lottery sites could be detailed in the description of the Gambling category.
Randy Zuehlke | TrustRadius Reviewer

GoGuardian Admin

  • The system cannot inform our team about cyber bullying or harassment.
  • Students can still play some games if those games are loaded to a Google Site.
  • There are times when a Chromebook that hasn't been restarted in a while will not show up online. This is problematic as students do not restart as much as they should.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Umbrella

Cisco Umbrella 10.0
Based on 3 answers
It is a great product. It is easy to manage and is affordable. We are a Cisco shop, so it is easily integrated with our other security suite of products to include Threat Response and SecureX.
Randy Zuehlke | TrustRadius Reviewer

GoGuardian Admin

GoGuardian Admin 10.0
Based on 1 answer
Does what we need it to do and more in a very cost-effective manner. Relatively easy to use and great customer support. They are quick and clear and will walk you through things in real time.
Laurance J. Specht | TrustRadius Reviewer

Usability

Cisco Umbrella

Cisco Umbrella 9.4
Based on 4 answers
The product was easy to install and get running. To maintain the product is also a simple matter of maintaining lists of wanted and unwanted domains or URLs. The basic and advanced security features all do what they are intended to do with no known erroneous outcomes
Randy Zuehlke | TrustRadius Reviewer

GoGuardian Admin

No score
No answers yet
No answers on this topic

Support Rating

Cisco Umbrella

Cisco Umbrella 8.0
Based on 61 answers
Since I have had to use the support and service options for Cisco Umbrella more than any of my other Cisco programs, I can say that the support for this program is really above and beyond what I have experienced with other companies. They are patient and they make sure that they fully understand the issue that you are facing before trying to diagnose and correct it.
Anonymous | TrustRadius Reviewer

GoGuardian Admin

GoGuardian Admin 9.4
Based on 3 answers
GoGuardian support is the best in the business. Within seconds of the business day I can chat with a human being about any issue.
Anonymous | TrustRadius Reviewer

Implementation Rating

Cisco Umbrella

Cisco Umbrella 9.0
Based on 2 answers
Overall, the implementation was smooth with little issues. Testing some of the advanced features and ensuring they did not impact our user population was the greatest challenge
Randy Zuehlke | TrustRadius Reviewer

GoGuardian Admin

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Umbrella

We tested a couple options before going with Cisco Umbrella. Cisco Umbrella was definitely the most feature rich option and the most useful overall. At the time we compared other options, Webroot DNS Protection had just been released and we decided not to deploy a brand new product. At that time it wasn't nearly as complete a product as Cisco Umbrella, but that may have changed in the past couple years. WebTitan required a virtual machine to run the software so it wasn't appropriate for external or remote workers.
Anonymous | TrustRadius Reviewer

GoGuardian Admin

GoGuardian Admin has been leading the way in content filtering for both on and off site with an easy-to-use interface. At the time, it was one of the first to offer cloud-based off-site filtering for Chromebooks. They continue to grow and provide new features every year with great tutorials and updates.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Umbrella

  • On the positive side, the product does help block known bad sites, resulting in less time that technicians spend cleaning infections.
  • On the negative side, the problem that causes Windows to incorrectly report no Internet access has taken a lot of time for many technicians.
  • Reporting features for individual clients help us more efficiently provide browsing reports when needed.
Anonymous | TrustRadius Reviewer

GoGuardian Admin

  • It has allowed us to deploy thousands of devices for home and on-premises use successfully. Without this cloud filtering, we would be stuck.
  • The theft recovery piece has allowed us to get our assets back from students that have left the district or that have misused them.
Brandon Burch | TrustRadius Reviewer

Pricing Details

Cisco Umbrella

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

GoGuardian Admin

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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