What users are saying about
Cisco Umbrella
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
138 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 138 reviews and ratings
Top Rated
144 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.3 out of 100
Based on 144 reviews and ratings
Feature Set Ratings
Firewall
Cisco Umbrella
Feature Set Not Supported
N/A
9.7
Next-Generation Firewalls - PA Series
97%
Palo Alto Networks Next-Generation Firewalls - PA Series ranks higher in 11/11 features
Palo Alto Networks Next-Generation Firewalls - PA Series ranks higher in 11/11 features
Identification Technologies
N/A
0 Ratings
9.9
99%
21 Ratings
Visualization Tools
N/A
0 Ratings
9.2
92%
21 Ratings
Content Inspection
N/A
0 Ratings
9.9
99%
21 Ratings
Policy-based Controls
N/A
0 Ratings
10.0
100%
21 Ratings
Active Directory and LDAP
N/A
0 Ratings
9.7
97%
20 Ratings
Firewall Management Console
N/A
0 Ratings
9.8
98%
21 Ratings
Reporting and Logging
N/A
0 Ratings
9.4
94%
21 Ratings
VPN
N/A
0 Ratings
9.5
95%
21 Ratings
High Availability
N/A
0 Ratings
10.0
100%
20 Ratings
Stateful Inspection
N/A
0 Ratings
10.0
100%
20 Ratings
Proxy Server
N/A
0 Ratings
9.3
93%
10 Ratings
Attribute Ratings
- Palo Alto Networks Next-Generation Firewalls - PA Series is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
- Cisco Umbrella and Palo Alto Networks Next-Generation Firewalls - PA Series are tied in 1 area: Likelihood to Renew
Likelihood to Recommend
8.4
Cisco Umbrella
84%
69 Ratings
9.7
Next-Generation Firewalls - PA Series
97%
37 Ratings
Likelihood to Renew
10.0
Cisco Umbrella
100%
3 Ratings
10.0
Next-Generation Firewalls - PA Series
100%
1 Rating
Usability
9.4
Cisco Umbrella
94%
4 Ratings
10.0
Next-Generation Firewalls - PA Series
100%
2 Ratings
Support Rating
7.3
Cisco Umbrella
73%
67 Ratings
8.4
Next-Generation Firewalls - PA Series
84%
18 Ratings
Implementation Rating
9.0
Cisco Umbrella
90%
2 Ratings
Next-Generation Firewalls - PA Series
N/A
0 Ratings
Likelihood to Recommend
Cisco Umbrella
Cisco Umbrella provides another layer of protection on top of firewalls and antivirus. Cisco Umbrella makes whitelisting, blacklisting, and categorical web filtering easier through the use of a single admin portal. Updates to these lists are populated almost instantly to all of your local and remote devices. Cisco Umbrella may be overkill for smaller businesses that do not have a distributed workforce.
Information Technology Team Lead
West Star Aviation, LLCAviation & Aerospace, 501-1000 employees
Next-Generation Firewalls - PA Series
Palo Alto firewall only affords by Large level infrastructure having a budget for Security Prospect. I will recommend it for the Card information industry & Confidential data solutions. Because it provides a bucket of security features that are not easily vulnerable.
Network Administrator
InfosysInformation Technology & Services, 10,001+ employees
Pros
Cisco Umbrella
- Cisco Umbrella protects our devices and users from malicious sites of all kinds.
- Cisco Umbrella allows us to add additional web site types we may want to block for specific users.
- Cisco Umbrella keeps the list of sites blocked current by utilizing data from their entire security platform.
Network Administrator
Plainfield Community SchoolsEducation Management, 501-1000 employees
Next-Generation Firewalls - PA Series
- The PA handles VPN connectivity without missing a beat. We have multiple VPN tunnels in use for redundancy to cloud-based services.
- The PA has great functionality in supporting failover internet connections, again with the ability to have multiple paths out to our cloud-based services.
- The PA is updated on the regular with various security updates, we are not concerned with the firewall's ability to see what packets are really flowing across the network. Being able to see beyond just IP and port requests lets you know things are locked down better than traditional firewalls.
- It is a great overall kit, with URL filtering and other services that fill in the gaps between other solutions without breaking the bank.

Verified User
Administrator in Information Technology
Higher Education Company, 201-500 employeesCons
Cisco Umbrella
- Keeping up to date on known malicious sites and blocking those is difficult for all vendors, but this could always be improved upon.
- A more detailed descriptions of what is included the Security Categories would be useful. Generic descriptions are provided. For example, state lottery sites could be detailed in the description of the Gambling category.
IT Security Manager
Reynolds, Smith and Hills (RS&H)Design, 1001-5000 employees
Next-Generation Firewalls - PA Series
- Our specific model is a bit slow and outdated and takes up to 10 minutes to commit a configuration change.
- Nested security rules would be helpful instead of a linear approach. But rule creation in general is very simple.
- Documentation gives a very straight forward answer to some items but is very vague in others.
- Support could be a little better. An issue we had a tech was insistent it was the "other guy" and it ended up being the very latest PAN OS upgrade.
Senior Network Security Engineer
PeoplesBankBanking, 201-500 employees
Pricing Details
Cisco Umbrella
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Next-Generation Firewalls - PA Series
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Cisco Umbrella
Cisco Umbrella 10.0
Based on 3 answers
It is a great product. It is easy to manage and is affordable. We are a Cisco shop, so it is easily integrated with our other security suite of products to include Threat Response and SecureX.
IT Security Manager
Reynolds, Smith and Hills (RS&H)Design, 1001-5000 employees
Next-Generation Firewalls - PA Series
Next-Generation Firewalls - PA Series 10.0
Based on 1 answer
The PA5220s have far exceeded what we have expected out of them. It was a bit of a learning curve coming from another vendor, but everything falls into place now with ease. The capabilities of the solution still surprise us, allowing us to remove other costly hardware and providing a single point of management needed

Verified User
Administrator in Information Technology
Higher Education Company, 201-500 employeesUsability
Cisco Umbrella
Cisco Umbrella 9.4
Based on 4 answers
The product was easy to install and get running. To maintain the product is also a simple matter of maintaining lists of wanted and unwanted domains or URLs. The basic and advanced security features all do what they are intended to do with no known erroneous outcomes
IT Security Manager
Reynolds, Smith and Hills (RS&H)Design, 1001-5000 employees
Next-Generation Firewalls - PA Series
Next-Generation Firewalls - PA Series 10.0
Based on 2 answers
In my opinion, the Palo Alto Firewall is the simplest firewall in terms of management interfaces; though it has more advanced options that apply to more advanced use cases. Configuring basic features on the firewall is nearly self-explanatory; configuring more advanced features can be met with very thorough vendor documentation.

Verified User
Engineer in Information Technology
Government Administration Company, 1001-5000 employeesSupport Rating
Cisco Umbrella
Cisco Umbrella 7.3
Based on 67 answers
Our network team mostly works with Cisco support but from what I understand, they were pretty helpful because we're an enterprise company. We use a few other Cisco products, so we do get a pretty good response from Cisco customer support. I'm not a fan of Cisco's SSO because we can't put it behind Okta but that's beyond the scope of this.

Verified User
Engineer in Information Technology
Information Technology and Services Company, 1001-5000 employeesNext-Generation Firewalls - PA Series
Next-Generation Firewalls - PA Series 8.4
Based on 18 answers
We've run into a couple undocumented bugs, but that seems to happen with every brand and technology. Any time we've had to engage Palo Alto support they've always been professional, knowledgeable and prompt. In almost all cases we've been able to resolve our issues without having to escalate our tickets.
Network Engineer
Kentucky Administrative Office of the CourtsGovernment Administration, 1001-5000 employees
Implementation Rating
Cisco Umbrella
Cisco Umbrella 9.0
Based on 2 answers
Overall, the implementation was smooth with little issues. Testing some of the advanced features and ensuring they did not impact our user population was the greatest challenge
IT Security Manager
Reynolds, Smith and Hills (RS&H)Design, 1001-5000 employees
Next-Generation Firewalls - PA Series
No score
No answers yet
No answers on this topic
Alternatives Considered
Cisco Umbrella
We used a product before this called iPrism by EdgeWave and also briefly tried Barracuda Web Security in the cloud. We were having such a large influx of service desk calls about proxy-based layer 7 web filters that we wanted to step back and pick something more at the DNS level, to protect our employees but not hover over their social media use, etc. Cisco will also employ a layer 7 proxy if a site is suspicious, which does require us to push a certificate out should we want that feature. For most policies we have it enabled.
IT Infrastructure Supervisor
Sight and Sound TheatresEntertainment, 201-500 employees
Next-Generation Firewalls - PA Series
No one can say any other companies in this time is better than Palo Alto Networks Next-Generatoin Firewalls. Palo Alto offers very advanced features which protect you[r] organization. Advanced malware protection, anti spam, lots of other threats.
Executive System Admin
FreelancerInformation Technology & Services, 1-10 employees
Return on Investment
Cisco Umbrella
- On the positive side, the product does help block known bad sites, resulting in less time that technicians spend cleaning infections.
- On the negative side, the problem that causes Windows to incorrectly report no Internet access has taken a lot of time for many technicians.
- Reporting features for individual clients help us more efficiently provide browsing reports when needed.

Verified User
Manager in Information Technology
Information Technology & Services Company, 11-50 employeesNext-Generation Firewalls - PA Series
- Overall, even though the device is very expensive (both hardware and licensing), the product does produce a decent ROI, given that one (or HA pair) of devices can do so many things, such as anti-virus, anti-malware, URL filtering, SSL decryption, SSL VPN, routing, etc.
- There will definitely be sticker shock when you're renewal comes up annually (or after 3 years), so be sure to look very carefully at the recurring costs of this product, with respect to licensing and hardware/software maintenance.

Verified User
Engineer in Information Technology
Financial Services Company, 201-500 employees