Top Rated
126 Ratings
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Score 8.8 out of 100
16 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Cisco Unified Communications Manager (Call Manager)

If you have a medium to large organization, the Cisco Unified Communications Manager solution is well suited for your needs. It may be a little "overkill" for an organization with just a few dozen people though. As mentioned previously, it isn't a "cheap" product, but I feel the costs are justified by the functionality, reliability, and professional support that come with Cisco products.
Anonymous | TrustRadius Reviewer

WebinarJam

We have used WebinarJam for many reasons. Our main reason is to host large free webinars but we have also used it for smaller live training courses that people paid for, we have held private training classes for companies, and so on. I guess you could get creative and use it for a conference-style virtual event but wouldn't really recommend it for that. You could use it for internal training within an organization and things but I still feel it best suited for webinars and marketing purposes.
Brian Burge | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Unified Communications Manager (Call Manager)
7.9
WebinarJam
Hosted PBX
Cisco Unified Communications Manager (Call Manager)
8.5
WebinarJam
Multi-level Interactive Voice Response (IVR)
Cisco Unified Communications Manager (Call Manager)
7.0
WebinarJam
User templates
Cisco Unified Communications Manager (Call Manager)
8.5
WebinarJam
Call reports
Cisco Unified Communications Manager (Call Manager)
6.6
WebinarJam
Directory of employee names
Cisco Unified Communications Manager (Call Manager)
8.8
WebinarJam

Call Management

Cisco Unified Communications Manager (Call Manager)
7.9
WebinarJam
Answering rules
Cisco Unified Communications Manager (Call Manager)
8.7
WebinarJam
Call recording
Cisco Unified Communications Manager (Call Manager)
7.4
WebinarJam
Call park
Cisco Unified Communications Manager (Call Manager)
9.0
WebinarJam
Call screening
Cisco Unified Communications Manager (Call Manager)
7.2
WebinarJam
Message alerts
Cisco Unified Communications Manager (Call Manager)
7.4
WebinarJam

VoIP system collaboration

Cisco Unified Communications Manager (Call Manager)
8.0
WebinarJam
Video conferencing
Cisco Unified Communications Manager (Call Manager)
7.5
WebinarJam
Audio conferencing
Cisco Unified Communications Manager (Call Manager)
8.2
WebinarJam
Video screen sharing
Cisco Unified Communications Manager (Call Manager)
8.2
WebinarJam
Instant messaging
Cisco Unified Communications Manager (Call Manager)
8.3
WebinarJam

Mobile apps

Cisco Unified Communications Manager (Call Manager)
8.7
WebinarJam
Mobile app for iOS
Cisco Unified Communications Manager (Call Manager)
8.7
WebinarJam
Mobile app for Android
Cisco Unified Communications Manager (Call Manager)
8.7
WebinarJam

Reporting & Analytics

Cisco Unified Communications Manager (Call Manager)
WebinarJam
8.9
Dashboards
Cisco Unified Communications Manager (Call Manager)
WebinarJam
9.3
Data exportability
Cisco Unified Communications Manager (Call Manager)
WebinarJam
8.5

Performance & Compatibility of Online Events Software

Cisco Unified Communications Manager (Call Manager)
WebinarJam
8.7
High quality audio
Cisco Unified Communications Manager (Call Manager)
WebinarJam
8.7
Mobile support
Cisco Unified Communications Manager (Call Manager)
WebinarJam
8.7

Online Meetings / Events

Cisco Unified Communications Manager (Call Manager)
WebinarJam
9.4
Calendar integration
Cisco Unified Communications Manager (Call Manager)
WebinarJam
9.4
Record meetings / events
Cisco Unified Communications Manager (Call Manager)
WebinarJam
9.2
Slideshows
Cisco Unified Communications Manager (Call Manager)
WebinarJam
9.2
Event registration
Cisco Unified Communications Manager (Call Manager)
WebinarJam
9.7

Online Events Collaboration

Cisco Unified Communications Manager (Call Manager)
WebinarJam
9.3
Audience polling
Cisco Unified Communications Manager (Call Manager)
WebinarJam
9.7
Q&A
Cisco Unified Communications Manager (Call Manager)
WebinarJam
8.8

Online Events Security

Cisco Unified Communications Manager (Call Manager)
WebinarJam
9.7
Participant roles & permissions
Cisco Unified Communications Manager (Call Manager)
WebinarJam
9.7
Confidential attendee list
Cisco Unified Communications Manager (Call Manager)
WebinarJam
9.7

Online Events Marketing

Cisco Unified Communications Manager (Call Manager)
WebinarJam
8.3
Branding options
Cisco Unified Communications Manager (Call Manager)
WebinarJam
7.3
Integration to Marketing Automation
Cisco Unified Communications Manager (Call Manager)
WebinarJam
9.4

Pros

Cisco Unified Communications Manager (Call Manager)

  • Device failover and fallback. Because all devices ( IP phones, gateways, trunks, etc.) are distributed across all active servers, they are able to register with other active servers in case the current becomes unavailable. In this way, you can reduce the impact of any server becoming unavailable.
  • Virtualization. Call Manager appliance can run under virtualized environments.
  • Several features such as Survivable Remote Site Telephony makes Call Manager the best IP telephony solution in the market.
  • Wide quantity and variety of end-user devices, including the most newest and modern ones in the market that can fit any budget and need.
  • Call Manager is intended to be integrated with the newest collaboration tools like Webex and Jabber for call processing purposes.
  • Great customer support services from the Vendor. The Technical Assistance Center is fantastic, experienced engineers are ready to help quickly out with any request.
Leonardo Gonzalez | TrustRadius Reviewer

WebinarJam

  • ADMIN/USER STRENGTHS: Easy to use the dashboard to start a webinar on demand, or schedule one in the future. Each step has a video tutorial made to set you up for success, understanding each set-up step along the way. If I want to practice a session live, I can set up a webinar instantly (called Right Now-takes 6 clicks and 30 seconds to set this up), and stream it through my YouTube Channel, or schedule a full campaign for a later date (takes about 10 minutes) and drive people to attend. I can set up one date, or multiple dates. It's very easy to follow the nine initial steps to (configuration, schedule, registration, notifications, integration, thank you, live, replay and finish) setting up your webinar. Once you have created a campaign, you can always clone them for future use.
  • ADMIN/USER STRENGTH: You can inject a pre-recorded video seamlessly. Let's say you did an incredible sales pitch on one of your webinars, you can inject this into future webinars to ensure a perfect presentation.
  • ADMIN/USER STRENGTH: Poll your customers BEFORE the webinar, on the registration page to find out what they are looking for, why they have signed up, to be sure the presenter covers each participant's needs.
  • ADMIN/USER STRENGTH: Autoresponder reminders can come from Webinar Jam (this is what I have always done to keep it simple) or integrate it with the top systems (AWeber, Active Campaign, Infusionsoft, IContact, MailChimp, ConvertKit, Drip, Kartra, Zapier).
  • ADMIN/USER STRENGTH: I can set up a replay for those who missed the event, or even a replica replay where I can go into the video, fix up my sales presentation, and add a new video for people to see. I can also see who watches the replay.
  • ADMIN/USER STRENGTH: In the analytics page I can see the numbers of people who visited the webinar registration page (to get an idea of how popular my topic was/change headings or topics if it's low, keep presenting if there's a high number), registrants, people in the room when I go live, and numbers for those who watched the replays. I can connect my autoresponder to communicate with people who missed the webinar/replay vs those who attended and even can see when people dropped off so I know if they were engaged for the entire webinar.
Andrea Samadi | TrustRadius Reviewer

Cons

Cisco Unified Communications Manager (Call Manager)

  • Remote working - CUCM really struggles when it comes to remote work. In order to access the system remotely, a VPN or DirectAccess must be used.
  • Extreme complexity - While CUCM does have more settings for flexibility, this also means there's more chances to mess up a setting and render a phone or line unusable, and there's much, much more to know about the system.
  • No cloud solution - CUCM requires on site servers. Currently, Cisco does not have a cloud solution for their call manager.
Anonymous | TrustRadius Reviewer

WebinarJam

  • One of the biggest problems we have is that WebinarJam was sold to us as a lifetime license, and it was supposed to include broadcasting on Facebook. For reasons that were never clear, they stopped providing that functionality, which greatly reduced our use for the product.
  • WebinarJam started out life as an innovative product, full of promise. Things changed within the organization, key staff and players changed, and it seems that key players just moved on to other projects. Users were required to pay for upgrades in order to get the best use out of the product.
  • A big problem that was never really solved was the Lag/Delay between realtime and what the users were seeing and hearing.
  • We really wanted to be able to administer Surveys to people during webinars and be able to store their responses and export them to a database. We were told there was no way to do that.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Brian Munn | TrustRadius Reviewer

WebinarJam

No score
No answers yet
No answers on this topic

Usability

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.6
Based on 2 answers
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
Eduardo Viero | TrustRadius Reviewer

WebinarJam

WebinarJam 8.3
Based on 3 answers
That's actually one of their main strong points, their usability. Webinars (both live and pre-recorded) are extremely easy to setup, and live webinars are automatically being recorded. You get a link to a replay page that you can share with those attendees that weren't able to show up for the live version or you can use them to get people to watch the session again.
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.1
Based on 16 answers
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
Anonymous | TrustRadius Reviewer

WebinarJam

WebinarJam 7.7
Based on 3 answers
The support overall is good. In the early days, it wasn't the best but they have definitely stepped it up lately. If you have questions about the platform, issues, setup, etc, and don't mind waiting 24 hours to get a response then it's good. They may have faster response times now but when they updated to 4.0 it took a while as they were getting hammered with emails cause there were issues. It seems like they have worked out some of the kinks so I imagine their support can respond much faster now. There is no phone number to call so there is no way to get immediate help or answers which can be frustrating when you have issues right before or during your webinar
Brian Burge | TrustRadius Reviewer

Implementation Rating

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Brian Munn | TrustRadius Reviewer

WebinarJam

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Unified Communications Manager (Call Manager)

We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
Anonymous | TrustRadius Reviewer

WebinarJam

First of all, pricing ($80-99/month vs $400-500/year) was already a main reason for us to go with WebinarJam. Second, we were using GoToWebinar before, which forced us to download and install software. We also had to tell our guests to download and install the software as well, even if they were just going to use it once. And second (at least at the time we switched) WebinarJam was the only product that offered the option to pre-record your webinar instead of going live.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Unified Communications Manager (Call Manager)

  • This stuff is pricey. CUCM has to be tied together with a whole other host of Cisco call servers in order for it to do everything you need it to do, so there is always some other expensive license to buy every time you want to add or change something, so it can be a serious money pit. But if your leaders want the very best, and they want to keep everything in-house, this is probably your solution.
  • Goodwill from leadership is way up, thanks to CUCM. The feature set is enormous, so we can do almost anything you can imagine with our phone system, and our leadership loves the video features and the way it integrates with WebEx and other related components.
Jane Updegraff | TrustRadius Reviewer

WebinarJam

  • WebinarJam has helped my clients and myself generate more leads.
  • Webinars are used to sell products and services.
  • Webinars are great for internal training.
  • Having the ability to record a training and have it automatically available is very helpful.
  • They have an affiliate program which allows me to get paid for referring clients—which is awesome because I use the tool myself.
Ben Marcoux Roofing Lead Generation Expert | TrustRadius Reviewer

Pricing Details

Cisco Unified Communications Manager (Call Manager)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

WebinarJam

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Unified Communications Manager (Call Manager)
8.8
WebinarJam
9.0

Likelihood to Renew

Cisco Unified Communications Manager (Call Manager)
10.0
WebinarJam

Usability

Cisco Unified Communications Manager (Call Manager)
9.6
WebinarJam
8.3

Support Rating

Cisco Unified Communications Manager (Call Manager)
9.1
WebinarJam
7.7

Implementation Rating

Cisco Unified Communications Manager (Call Manager)
10.0
WebinarJam

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