Cisco Unified Contact Center vs. NovelVox Agent Accelerator
Cisco Unified Contact Center vs. NovelVox Agent Accelerator
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Cisco Unified Contact Center | N/A | Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring. | N/A | |
NovelVox Agent Accelerator | N/A | To support the Customer Experience, NovelVox offers Agent Accelerator, a unified agent desktop that comes with out-of-the-box customization and optimization capabilities. The solution integrates with 75+ third-party applications to offer the agent a unified view of information. The integration with CRMs, Ticketing applications, core systems, and telephony systems such as Avaya, Genesys, Amazon Connect, and Cisco, enables agents to fetch data from multiple sources for driving contextual… | N/A |
Cisco Unified Contact Center | NovelVox Agent Accelerator | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Must contact sales team for pricing. | — | ||||||||||||||
More Pricing Information |
Cisco Unified Contact Center | NovelVox Agent Accelerator | |
---|---|---|
Top Pros | ||
Top Cons |
| No answers on this topic |
Cisco Unified Contact Center | NovelVox Agent Accelerator | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Cisco Unified Contact Center | NovelVox Agent Accelerator | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Unified Contact Center | NovelVox Agent Accelerator | |
---|---|---|
Likelihood to Recommend | 9.5 (48 ratings) | - (0 ratings) |
Likelihood to Renew | 9.1 (5 ratings) | - (0 ratings) |
Usability | 8.3 (7 ratings) | - (0 ratings) |
Support Rating | 7.5 (15 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 8.0 (2 ratings) | - (0 ratings) |
Professional Services | 8.0 (1 ratings) | - (0 ratings) |
Cisco Unified Contact Center | NovelVox Agent Accelerator | |
---|---|---|
Likelihood to Recommend | Cisco | NovelVox No answers on this topic |
Pros | Cisco | NovelVox No answers on this topic |
Cons | Cisco | NovelVox No answers on this topic |
Likelihood to Renew | Cisco | NovelVox No answers on this topic |
Usability | Cisco | NovelVox No answers on this topic |
Support Rating | Cisco | NovelVox No answers on this topic |
Alternatives Considered | Cisco | NovelVox No answers on this topic |
Contract Terms and Pricing Model | Cisco | NovelVox No answers on this topic |
Professional Services | Cisco | NovelVox No answers on this topic |
Return on Investment | Cisco | NovelVox No answers on this topic |
ScreenShots | NovelVox Agent Accelerator Screenshots |