Webex Contact Center vs. Gong
Webex Contact Center vs. Gong
Product | Rating | Most Used By | Product Summary | Starting Price |
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Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A | |
Gong | N/A | Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes. The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn,… | N/A |
Webex Contact Center | Gong | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Webex Contact Center | Gong | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Webex Contact Center | Gong | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Clari Copilot Score 8.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Clari Score 8.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Clari Score 8.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Webex Contact Center | Gong | |
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Likelihood to Recommend | 8.6 (23 ratings) | 9.4 (443 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | 8.7 (10 ratings) |
Usability | - (0 ratings) | 9.2 (211 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 9.6 (99 ratings) |
Implementation Rating | - (0 ratings) | 8.7 (5 ratings) |
Configurability | - (0 ratings) | 9.1 (1 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 9.1 (1 ratings) |
Ease of integration | - (0 ratings) | 9.1 (1 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (1 ratings) |
Webex Contact Center | Gong | |
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Likelihood to Recommend | Cisco | Gong.io |
Pros | Cisco | Gong.io |
Cons | Cisco | Gong.io |
Likelihood to Renew | Cisco No answers on this topic | Gong.io |
Usability | Cisco No answers on this topic | Gong.io |
Support Rating | Cisco No answers on this topic | Gong.io |
Implementation Rating | Cisco No answers on this topic | Gong.io |
Alternatives Considered | Cisco | Gong.io |
Contract Terms and Pricing Model | Cisco No answers on this topic | Gong.io |
Professional Services | Cisco No answers on this topic | Gong.io |
Return on Investment | Cisco | Gong.io |
ScreenShots | Webex Contact Center Screenshots | Gong Screenshots |