What users are saying about
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Top Rated
259 Ratings

Webex (formerly Webex Teams)

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Top Rated
259 Ratings
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Score 8.1 out of 100
2 Ratings
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Score 9 out of 100

Likelihood to Recommend

Webex (formerly Webex Teams)

I think it's a great communications bundle for universities and other non-university employers. I was not a part of the decision-making team, but I'm assuming the University gets a great price since so many staff and faculty work here. It's very nice to allow staff enhanced mobility and flexibility for where they geographically work. It allows teams to stager their work schedules being at work or at home and not have to transport their work phone each time. Webex may not be the most beneficial when sharing lots of information that you may want to reference at a later time. The search feature is not as robust as I would prefer.
Taylor S. Shelberg, MBA | TrustRadius Reviewer

Innovation Cloud

We used it mostly for its functionality of handling ideas. We brainstormed almost everyday, and that was made much easier with Innovation Cloud.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Webex (formerly Webex Teams)
8.0
Innovation Cloud
Task Management
Webex (formerly Webex Teams)
7.7
Innovation Cloud
Gantt Charts
Webex (formerly Webex Teams)
7.4
Innovation Cloud
Scheduling
Webex (formerly Webex Teams)
8.6
Innovation Cloud
Workflow Automation
Webex (formerly Webex Teams)
7.1
Innovation Cloud
Mobile Access
Webex (formerly Webex Teams)
9.5
Innovation Cloud
Search
Webex (formerly Webex Teams)
8.3
Innovation Cloud
Visual planning tools
Webex (formerly Webex Teams)
7.4
Innovation Cloud

Communication

Webex (formerly Webex Teams)
8.0
Innovation Cloud
Chat
Webex (formerly Webex Teams)
9.3
Innovation Cloud
Notifications
Webex (formerly Webex Teams)
9.4
Innovation Cloud
Discussions
Webex (formerly Webex Teams)
8.9
Innovation Cloud
Surveys
Webex (formerly Webex Teams)
7.7
Innovation Cloud
Internal knowledgebase
Webex (formerly Webex Teams)
7.6
Innovation Cloud
Integrates with GoToMeeting
Webex (formerly Webex Teams)
6.0
Innovation Cloud
Integrates with Gmail and Google Hangouts
Webex (formerly Webex Teams)
5.7
Innovation Cloud
Integrates with Outlook
Webex (formerly Webex Teams)
9.1
Innovation Cloud

File Sharing & Management

Webex (formerly Webex Teams)
8.0
Innovation Cloud
Versioning
Webex (formerly Webex Teams)
7.6
Innovation Cloud
Video files
Webex (formerly Webex Teams)
8.6
Innovation Cloud
Audio files
Webex (formerly Webex Teams)
8.9
Innovation Cloud
Document collaboration
Webex (formerly Webex Teams)
7.8
Innovation Cloud
Access control
Webex (formerly Webex Teams)
7.4
Innovation Cloud
Advanced security features
Webex (formerly Webex Teams)
8.1
Innovation Cloud
Integrates with Google Drive
Webex (formerly Webex Teams)
6.5
Innovation Cloud
Device sync
Webex (formerly Webex Teams)
8.8
Innovation Cloud

Pros

Webex (formerly Webex Teams)

  • The speed of the platform is one of the most prominent in virtually any video conferencing software that exists, being able to make streaming sessions in 60fps without having to worry about the video quality, which is entirely in HD. Although this is not yet available in HD4K, it is still sufficient quality for effective meetings.
  • WebEx provides full access to the WebEx meeting center, from where it is a reality to attach to some important services in cases such as needing some other small instant messaging tool, or simply one that allows you to create sticky notes to add to presentations.
  • There is a fabulous quality of compatibility between the WebEx and Microsoft Outlook platforms, which is demonstrated by the ease of being able to review emails from the shared screens, or when configuring the information within the email inboxes so that they can be added to the WebEx platform, making it easier to review them.
Gregory Thomas | TrustRadius Reviewer

Innovation Cloud

  • Idea Sharing
  • Idea Management
  • Mobility
Anonymous | TrustRadius Reviewer

Cons

Webex (formerly Webex Teams)

  • When it's time to join a Webex call, users are prompted via Outlook to open the call through their browser, but also get a prompt from Cisco Webex Teams that they can join the meeting in the tool there. This seems unnecessary and can often be confusing - users should have the ability to pre-determine which option will be their default choice.
  • There aren't many ways to customise the view of Webex Teams Spaces, this would be a nice feature to have.
Anonymous | TrustRadius Reviewer

Innovation Cloud

  • Team Management
  • More openness
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.9
Based on 4 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Anonymous | TrustRadius Reviewer

Innovation Cloud

No score
No answers yet
No answers on this topic

Usability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.3
Based on 59 answers
As with lots of technology being used in a work context now, there are parallels with applications that are used in our personal lives outside of work. Webex is no different in some respects - its UI is easy to navigate on a mobile device (as it is on a PC as well), and the chat/messaging element is really easy to navigate and use. The integration with the Calling and Meetings side of things is presented to you in an intuitive way as well, and once set up by the System Admins works great. The aim of One Button To Push to join a meeting is still present and allows you to easily join or initiate a meeting from within the client.The ability for a Teams space to be created that has multiple federated people/organisations as part of it is really fantastic and it just works.As I mentioned previously in this review, keeping your Teams spaces/messaging folder organised can quickly become a problem if you don't keep on top of things.
Anonymous | TrustRadius Reviewer

Innovation Cloud

No score
No answers yet
No answers on this topic

Reliability and Availability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Brian Munn | TrustRadius Reviewer

Innovation Cloud

No score
No answers yet
No answers on this topic

Performance

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Brian Munn | TrustRadius Reviewer

Innovation Cloud

No score
No answers yet
No answers on this topic

Support Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.6
Based on 105 answers
I think Cisco has a better support now than in the past. When we place a support ticket, we get the answer quite quickly and the support engineers have a great experience with the product. So I think that it is a really great support. Of course there are some exceptions but in the most part we are satisfied.
Anonymous | TrustRadius Reviewer

Innovation Cloud

No score
No answers yet
No answers on this topic

In-Person Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
We gave our this type of training to get better user adoption and to make sure our users understood how to effectively use this product.
Brian Munn | TrustRadius Reviewer

Innovation Cloud

No score
No answers yet
No answers on this topic

Online Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.0
Based on 1 answer
The online training is a great solution for some users. I prefer in person training.
Brian Munn | TrustRadius Reviewer

Innovation Cloud

No score
No answers yet
No answers on this topic

Implementation Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.5
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

Innovation Cloud

No score
No answers yet
No answers on this topic

Alternatives Considered

Webex (formerly Webex Teams)

Similar features between all of the various products. The interface on the other products seem much more intuitive and easier to use. New users prefer other products as they find the Webex (formerly Webex Teams) interface dated and difficult to navigate. Good security features in Webex make it the best offering for enterprise companies.
Victor Lau | TrustRadius Reviewer

Innovation Cloud

No answers on this topic

Scalability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Brian Munn | TrustRadius Reviewer

Innovation Cloud

No score
No answers yet
No answers on this topic

Return on Investment

Webex (formerly Webex Teams)

  • Dedicated support was added to answer Webex and other video conferencing tickets.
  • Remote classes became more feasible without requiring students to meet at specific locations. This has increased enrollment in hybrid and distance type classes.
  • Personnel now have a common conference software to hold meetings on that they have become familiar with. Individual departments are becoming less fractured.
Anonymous | TrustRadius Reviewer

Innovation Cloud

  • Increased employee efficiency
Anonymous | TrustRadius Reviewer

Screenshots

Webex (formerly Webex Teams)

Pricing Details

Webex (formerly Webex Teams)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex (formerly Webex Teams) Editions & Modules

Edition
FreeFree
Starter14.952
Business29.952
EnterpriseCustom Pricing
  1. per month
Additional Pricing Details
To learn more about pricing and capabilities, visit: https://www.webex.com/pricing/index.html

Innovation Cloud

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Innovation Cloud Editions & Modules

Edition
Free$01
PRO 20$272
PRO 50$663
PRO 100$1104
PRO 300$2205
Innovation Cloud Enterprise$5606
  1. 15 users, 100 ideas, 1GB
  2. 20 users, ideas unlimited, 2GB
  3. 50 users, ideas unlimited, 5GB
  4. 100 users, ideas unlimited, 10GB
  5. 300 Users, ideas unlimited, 30GB
  6. 300 users
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Webex (formerly Webex Teams)
8.6
Innovation Cloud
9.0

Likelihood to Renew

Webex (formerly Webex Teams)
8.9
Innovation Cloud

Usability

Webex (formerly Webex Teams)
9.3
Innovation Cloud

Reliability and Availability

Webex (formerly Webex Teams)
10.0
Innovation Cloud

Performance

Webex (formerly Webex Teams)
9.0
Innovation Cloud

Support Rating

Webex (formerly Webex Teams)
8.6
Innovation Cloud

In-Person Training

Webex (formerly Webex Teams)
9.0
Innovation Cloud

Online Training

Webex (formerly Webex Teams)
8.0
Innovation Cloud

Implementation Rating

Webex (formerly Webex Teams)
8.5
Innovation Cloud

Scalability

Webex (formerly Webex Teams)
10.0
Innovation Cloud

Add comparison