What users are saying about
13 Ratings
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Score 6.2 out of 100
12 Ratings
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Score 6.9 out of 100

Feature Set Ratings

  • Claritysoft ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Platform

Sales Force Automation

8.6

Claritysoft

86%
5.1

LexisNexis InterAction

51%
Claritysoft ranks higher in 8/8 features

Customer data management / contact management

9.3
93%
5 Ratings
8.0
80%
1 Rating

Workflow management

9.0
90%
4 Ratings
3.0
30%
1 Rating

Territory management

8.2
82%
4 Ratings
3.0
30%
1 Rating

Opportunity management

8.8
88%
5 Ratings
5.0
50%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

8.5
85%
5 Ratings
8.0
80%
1 Rating

Quote & order management

7.5
75%
5 Ratings
N/A
0 Ratings

Interaction tracking

9.0
90%
5 Ratings
3.0
30%
1 Rating

Channel / partner relationship management

8.2
82%
4 Ratings
6.0
60%
1 Rating

Customer Service & Support

10.0

Claritysoft

100%
8.7

LexisNexis InterAction

87%
LexisNexis InterAction ranks higher in 2/3 features

Help desk management

10.0
100%
3 Ratings
9.0
90%
1 Rating

Case management

N/A
0 Ratings
8.0
80%
1 Rating

Call center management

N/A
0 Ratings
9.0
90%
1 Rating

Marketing Automation

8.8

Claritysoft

88%
8.0

LexisNexis InterAction

80%
Claritysoft ranks higher in 1/2 features

Lead management

8.8
88%
4 Ratings
7.0
70%
1 Rating

Email marketing

8.8
88%
4 Ratings
9.0
90%
1 Rating

CRM Project Management

9.2

Claritysoft

92%
4.7

LexisNexis InterAction

47%
Claritysoft ranks higher in 3/3 features

Task management

10.0
100%
4 Ratings
5.0
50%
1 Rating

Billing and invoicing management

9.0
90%
3 Ratings
4.0
40%
1 Rating

Reporting

8.5
85%
5 Ratings
5.0
50%
1 Rating

CRM Reporting & Analytics

9.4

Claritysoft

94%
4.3

LexisNexis InterAction

43%
Claritysoft ranks higher in 3/3 features

Forecasting

9.0
90%
4 Ratings
4.0
40%
1 Rating

Pipeline visualization

9.0
90%
4 Ratings
4.0
40%
1 Rating

Customizable reports

10.0
100%
4 Ratings
5.0
50%
1 Rating

Customization

8.8

Claritysoft

88%
4.3

LexisNexis InterAction

43%
Claritysoft ranks higher in 3/4 features

Custom fields

8.7
87%
5 Ratings
4.0
40%
1 Rating

Custom objects

8.3
83%
4 Ratings
4.0
40%
1 Rating

API for custom integration

9.4
94%
4 Ratings
5.0
50%
1 Rating

Scripting environment

N/A
0 Ratings
4.0
40%
1 Rating

Security

9.0

Claritysoft

90%
8.0

LexisNexis InterAction

80%
Claritysoft ranks higher in 2/2 features

Single sign-on capability

8.5
85%
5 Ratings
8.0
80%
1 Rating

Role-based user permissions

9.5
95%
5 Ratings
8.0
80%
1 Rating

Platform

6.5

Claritysoft

65%
5.0

LexisNexis InterAction

50%
Claritysoft ranks higher in 1/1 features

Mobile access

6.5
65%
4 Ratings
5.0
50%
1 Rating

Social CRM

Claritysoft

Feature Set Not Supported
N/A
4.5

LexisNexis InterAction

45%
LexisNexis InterAction ranks higher in 2/2 features

Social data

N/A
0 Ratings
4.0
40%
1 Rating

Social engagement

N/A
0 Ratings
5.0
50%
1 Rating

Integrations with 3rd-party Software

Claritysoft

Feature Set Not Supported
N/A
5.0

LexisNexis InterAction

50%
LexisNexis InterAction ranks higher in 2/2 features

Marketing automation

N/A
0 Ratings
5.0
50%
1 Rating

Compensation management

N/A
0 Ratings
5.0
50%
1 Rating

Attribute Ratings

  • Claritysoft is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.3

Claritysoft

73%
5 Ratings
6.0

LexisNexis InterAction

60%
1 Rating

Likelihood to Recommend

Claritysoft

Great software for keeping track of things you've done or need to do with certain customers or potential customers.
Read full review

LexisNexis

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Read full review

Pros

Claritysoft

  • Claritysoft is a low-cost solution for smaller companies to be able to keep up with leads and customers.
  • It also is great for having one depository for quotes and opportunities you and your company are working on.
  • The marketing function seems to also work really well for sending out and tracking email campaigns.
Read full review

LexisNexis

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Read full review

Cons

Claritysoft

  • Needs to have the ability to be able to change accounts, opportunities, leads, and contacts over to another rep without having to go into each field separately--this is extremely time-consuming.
  • Would like to see each page be able to bring up more then 100 clients at a time.
Read full review

LexisNexis

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Read full review

Pricing Details

Claritysoft

Starting Price

$39 per month

Editions & Modules

Claritysoft editions and modules pricing
EditionModules
Claritysoft$39.001

Footnotes

  1. Per Month Per User

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

LexisNexis InterAction

Starting Price

Editions & Modules

LexisNexis InterAction editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Alternatives Considered

    Claritysoft

    Claritysoft's emails are much easier to use since Salesforce is in the middle of switching from Classic to Lightning. Also, Salesforce does not have a native group edit option. Claritysoft is much more data driven and you can use all functions of Excel to customize reports. However, Claritysoft does not have as many third-party add-on options compared to Salesforce's app exchange.
    Read full review

    LexisNexis

    No answers on this topic

    Return on Investment

    Claritysoft

    • Our previous application did not offer the data details that recently became oftenly asked for by our client. This would cause long waits to build out reporting function via a supportive application. With Claritysoft, we have been able to build internally, reports asked for by the client, as well as offer other reports our client had not thought of. It's ROI is continues to grow week to week it seems.
    • The interaction with the Outlook client in our environment has been less than impressive, but that may be indicative of the parameters and not the fault of the application.
    • Setting up accounts, laying permissions and roles, has been a night and day, positive change, compared to our predecessor.
    Read full review

    LexisNexis

    • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
    Read full review

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