What users are saying about
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.9 out of 100

Likelihood to Recommend

Claritysoft

Great software for keeping track of things you've done or need to do with certain customers or potential customers.
Reagan Reed | TrustRadius Reviewer

LexisNexis InterAction

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Claritysoft
8.6
LexisNexis InterAction
5.1
Customer data management / contact management
Claritysoft
9.3
LexisNexis InterAction
8.0
Workflow management
Claritysoft
9.0
LexisNexis InterAction
3.0
Territory management
Claritysoft
8.3
LexisNexis InterAction
3.0
Opportunity management
Claritysoft
8.8
LexisNexis InterAction
5.0
Integration with email client (e.g., Outlook or Gmail)
Claritysoft
8.5
LexisNexis InterAction
8.0
Quote & order management
Claritysoft
7.5
LexisNexis InterAction
Interaction tracking
Claritysoft
9.0
LexisNexis InterAction
3.0
Channel / partner relationship management
Claritysoft
8.3
LexisNexis InterAction
6.0

Customer Service & Support

Claritysoft
10.0
LexisNexis InterAction
8.7
Help desk management
Claritysoft
10.0
LexisNexis InterAction
9.0
Case management
Claritysoft
LexisNexis InterAction
8.0
Call center management
Claritysoft
LexisNexis InterAction
9.0

Marketing Automation

Claritysoft
8.8
LexisNexis InterAction
8.0
Lead management
Claritysoft
8.8
LexisNexis InterAction
7.0
Email marketing
Claritysoft
8.8
LexisNexis InterAction
9.0

CRM Project Management

Claritysoft
9.2
LexisNexis InterAction
4.7
Task management
Claritysoft
10.0
LexisNexis InterAction
5.0
Billing and invoicing management
Claritysoft
9.0
LexisNexis InterAction
4.0
Reporting
Claritysoft
8.5
LexisNexis InterAction
5.0

CRM Reporting & Analytics

Claritysoft
9.3
LexisNexis InterAction
4.3
Forecasting
Claritysoft
9.0
LexisNexis InterAction
4.0
Pipeline visualization
Claritysoft
9.0
LexisNexis InterAction
4.0
Customizable reports
Claritysoft
10.0
LexisNexis InterAction
5.0

Customization

Claritysoft
8.8
LexisNexis InterAction
4.3
Custom fields
Claritysoft
8.7
LexisNexis InterAction
4.0
Custom objects
Claritysoft
8.3
LexisNexis InterAction
4.0
API for custom integration
Claritysoft
9.3
LexisNexis InterAction
5.0
Scripting environment
Claritysoft
LexisNexis InterAction
4.0

Security

Claritysoft
9.0
LexisNexis InterAction
8.0
Single sign-on capability
Claritysoft
8.5
LexisNexis InterAction
8.0
Role-based user permissions
Claritysoft
9.5
LexisNexis InterAction
8.0

Platform

Claritysoft
6.5
LexisNexis InterAction
5.0
Mobile access
Claritysoft
6.5
LexisNexis InterAction
5.0

Social CRM

Claritysoft
LexisNexis InterAction
4.5
Social data
Claritysoft
LexisNexis InterAction
4.0
Social engagement
Claritysoft
LexisNexis InterAction
5.0

Integrations with 3rd-party Software

Claritysoft
LexisNexis InterAction
5.0
Marketing automation
Claritysoft
LexisNexis InterAction
5.0
Compensation management
Claritysoft
LexisNexis InterAction
5.0

Pros

Claritysoft

  • Claritysoft is a low-cost solution for smaller companies to be able to keep up with leads and customers.
  • It also is great for having one depository for quotes and opportunities you and your company are working on.
  • The marketing function seems to also work really well for sending out and tracking email campaigns.
Dwayne Tharp | TrustRadius Reviewer

LexisNexis InterAction

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Anonymous | TrustRadius Reviewer

Cons

Claritysoft

  • Needs to have the ability to be able to change accounts, opportunities, leads, and contacts over to another rep without having to go into each field separately--this is extremely time-consuming.
  • Would like to see each page be able to bring up more then 100 clients at a time.
Pamela Elliott | TrustRadius Reviewer

LexisNexis InterAction

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Anonymous | TrustRadius Reviewer

Alternatives Considered

Claritysoft

Claritysoft's emails are much easier to use since Salesforce is in the middle of switching from Classic to Lightning. Also, Salesforce does not have a native group edit option. Claritysoft is much more data driven and you can use all functions of Excel to customize reports. However, Claritysoft does not have as many third-party add-on options compared to Salesforce's app exchange.
Joshua Day | TrustRadius Reviewer

LexisNexis InterAction

No answers on this topic

Return on Investment

Claritysoft

  • Our previous application did not offer the data details that recently became oftenly asked for by our client. This would cause long waits to build out reporting function via a supportive application. With Claritysoft, we have been able to build internally, reports asked for by the client, as well as offer other reports our client had not thought of. It's ROI is continues to grow week to week it seems.
  • The interaction with the Outlook client in our environment has been less than impressive, but that may be indicative of the parameters and not the fault of the application.
  • Setting up accounts, laying permissions and roles, has been a night and day, positive change, compared to our predecessor.
Ryan Weller | TrustRadius Reviewer

LexisNexis InterAction

  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Anonymous | TrustRadius Reviewer

Pricing Details

Claritysoft

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Claritysoft Editions & Modules

Edition
Claritysoft$39.001
  1. Per Month Per User
Additional Pricing Details

LexisNexis InterAction

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LexisNexis InterAction Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Claritysoft
8.4
LexisNexis InterAction
6.0

Add comparison