What users are saying about

CleverTap vs MoEngage

CleverTap
19 Ratings
MoEngage
10 Ratings

CleverTap

19 Ratings
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Score 8.3 out of 100

Based on 19 reviews and ratings

MoEngage

10 Ratings
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Score 8.9 out of 100

Based on 10 reviews and ratings

Attribute Ratings

  • CleverTap is rated higher in 1 area: Support Rating
  • MoEngage is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.3

CleverTap

83%
9 Ratings
8.8

MoEngage

88%
2 Ratings

Likelihood to Renew

CleverTap

N/A
0 Ratings
2.0

MoEngage

20%
1 Rating

Support Rating

10.0

CleverTap

100%
2 Ratings
8.0

MoEngage

80%
1 Rating

Likelihood to Recommend

CleverTap

It is quite suited for all the SMS, emails, and other in-game campaigns, but wherein the delivery rate I personally feel it is less, and it has [a] limitation on 5 pins for the day for 1 user, it should be unlimited.

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Anonymous | TrustRadius Reviewer
Verified User
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MoEngage

MoEngage is well suited for all tech-enabled businesses, as then one can integrate all the possible events or relevant metrics, push them on MoEngage, and then make meaningful insights out of that, and--most importantly--use those for improving their customer engagement. It's probably not suited for offline-only businesses, stores, etc.

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Anonymous | TrustRadius Reviewer
Verified User
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Pros

CleverTap

  • Web Analytics - understanding of how users are navigating on the website
  • Re-engagement - how to engage the users if they drop off from a particular step
  • Funnels - How are users navigating from 3-4 page routes predetermined by the business
  • Forward Flows - How and where are users moving forward on a particular page
  • User Journey - How is a particular user navigating on the website that leads to conversion/ drop off or non-conversion

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Rajat Khatri | TrustRadius Reviewer
Rajat Khatri
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MoEngage

  • Basic use cases of Push Notifcation and Email enablement
  • Scheduling certain events with an API, as we have more APIs it's become very useful

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Anonymous | TrustRadius Reviewer
Verified User
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Cons

CleverTap

  • Customer service isn't that great [from my experience], most of the time the team is puzzled or will leave the client puzzled.
  • Price is very high with respect to the features available. MAU based pricing with a flawed sense of MAU calculation.
  • The way they calculate MAU is morally wrong. If a customer opens my email that I am sending via AWS, and they don't even come on my app, how can you consider them as active user?

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Anonymous | TrustRadius Reviewer
Verified User
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MoEngage

  • Attribution
  • Onboarding could be faster

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Anonymous | TrustRadius Reviewer
Verified User
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Pricing Details

CleverTap

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$0

Starting Price

—

MoEngage

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$1000

Starting Price

—

Likelihood to Renew

CleverTap

No score
No answers yet
No answers on this topic

MoEngage

MoEngage 2.0
Based on 1 answer
Considering the inability to scale and the bad service level provided by MoEngage not sure if the organization will continue with the renew

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Anonymous | TrustRadius Reviewer
Verified User
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Support Rating

CleverTap

CleverTap 10.0
Based on 2 answers
For their expertise and timely resolution to our issues.

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Anonymous | TrustRadius Reviewer
Verified User
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MoEngage

MoEngage 8.0
Based on 1 answer
It's good and mostly on-time support. But they have a lot of demand, hence at times, they take some time to get back to us. Overall, they know their game and most of the people we spoke with knew their domain very well.

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Anonymous | TrustRadius Reviewer
Verified User
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Alternatives Considered

CleverTap

Mixpanel was costly and had a lot of data discrepancies. No advanced feature for email tracking, which adds to the need for other tools for more detailed marketing campaigns. A tool like Mixpanel comes packed with features that sometimes are harder to discover. It's very easy to get sucked into one part of its toolset and not be aware of other tools which may be very useful.

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Vishal Pamnani | TrustRadius Reviewer
Vishal Pamnani
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MoEngage

Haven't evaluated other tools because back then there is urgent need and expected that they could provide on of the best quality service but in fact when being pushed for the scale for the growth of the company, it seems that MoEngage team is not able to cope up with the speed.

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Anonymous | TrustRadius Reviewer
Verified User
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Return on Investment

CleverTap

  • Our additional revenues from additional in-site promotions during a festive sales jumped 40% after using Clevertap pop-ups that targeted people at the product & category level.

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Anonymous | TrustRadius Reviewer
Verified User
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MoEngage

  • It has increased our customer retention.
  • Improved average revenue per user through cross-sell campaigns
  • It has helped us make faster decisions through real-time analytics.

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Anonymous | TrustRadius Reviewer
Verified User
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Screenshots

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