13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.9 out of 100
Based on 13 reviews and ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 5 reviews and ratings
Feature Set Ratings
Incident and problem management
ClickDesk
Feature Set Not Supported
N/A

9.0
HelpSpot
90%
HelpSpot ranks higher in 3/3 features
HelpSpot ranks higher in 3/3 features
Organize and prioritize service tickets
N/A
0 Ratings

9.0
90%
1 Rating
Ticket creation and submission
N/A
0 Ratings

9.0
90%
1 Rating
Ticket response
N/A
0 Ratings

9.0
90%
1 Rating
Self Help Community
ClickDesk
Feature Set Not Supported
N/A

9.0
HelpSpot
90%
HelpSpot ranks higher in 1/1 features
HelpSpot ranks higher in 1/1 features
Internal knowledge base
N/A
0 Ratings

9.0
90%
1 Rating
Multi-Channel Help
ClickDesk
Feature Set Not Supported
N/A

9.0
HelpSpot
90%
HelpSpot ranks higher in 1/1 features
HelpSpot ranks higher in 1/1 features
Email support
N/A
0 Ratings

9.0
90%
1 Rating
Attribute Ratings
- HelpSpot is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
5.8
ClickDesk
58%
6 Ratings

9.0
HelpSpot
90%
3 Ratings
Likelihood to Renew
ClickDesk
N/A
0 Ratings

2.3
HelpSpot
23%
2 Ratings
Likelihood to Recommend
ClickDesk
It was well suited for quick chats. Sometimes a topic over chat can be too complicated and requires a phone call which ClickDesk gives an option for a phone call. It is too specific and limited to conversations. The reason we moved away from this to Microsoft Teams is because Teams is a more all in one solution. It can do chat, phone calls as well as webinars and screen sharing.

Verified User
Engineer in Engineering
Building Materials Company, 1001-5000 employeesHelpSpot
HelpSpot is well suited for streamlining support ticketing within the organization. By providing a single point of contact to email for support, we were able to increase response time and case resolution by approximately 30% through the increased efficiency of ticket routing via workflows and the ability for IT support staff to grab tickets from the queue instead of having them pile up in a mailbox that contains other emails as well.
Internal Systems Specialist
Creative Business Resources (CBR)Human Resources, 11-50 employees
Pros
ClickDesk
- ClickDesk allows account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store.
- It is compiled of amazing features of the live call, online engagement, communication, and interaction with users or clients on a very professional level.
- I can easily contact any customer or client easily by just contacting them on the platform which automatically connects to the representative of the relevant area.
SQL Developer/Data Analyst
CoopRetail, 10,001+ employees
HelpSpot
- HelpSpot was great for organization. Having different queues allowed each of my team members to organize their conversations with the customer and quickly retrieve the history of the ticket.
- HelpSpot is a fairly simple tool that has a friendly user interface. With it's more modern look, it made it easier for me personally to navigate and train team members on how to use it successfully.
- HelpSpot allowed our team to view the responses section, which allowed our team to cut down on the time we spent responding to a ticket.

Verified User
Former Employee in Customer Service
Higher Education Company, 10,001+ employeesCons
ClickDesk
- We believe ClickDesk has questionable business practices... be careful
- ClickDesk charged us for services we did not use
- It was our experience that ClickDesk will not issue a refund after they have charged us for services we did not want.

Verified User
General Manager in Customer Service
Sporting Goods Company, 11-50 employeesHelpSpot
- The UI is a little dated but to be fair, shows most of the pertinent information at a glance on a well designed dashboard.
- The UI can also be buggy at times with controls appearing in strange places. These glitches are usually corrected within a reasonable amount of time.
Senior HR Coordinator (contract)
Dolby LaboratoriesConsumer Electronics, 1001-5000 employees
Pricing Details
ClickDesk
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$16.99 per month
HelpSpot
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$49 per month
Likelihood to Renew
ClickDesk
No score
No answers yet
No answers on this topic
HelpSpot
HelpSpot 2.3
Based on 2 answers
My current job does not use this platform as it is not necessary for my job function.

Verified User
Former Employee in Customer Service
Higher Education Company, 10,001+ employeesAlternatives Considered
ClickDesk
As I mentioned earlier, these competitors are good but they are too complex to manage by a non-tech person. Before deciding to buy clickdesk we tried 4-5 other competitors. Intercom was pretty easy too but also had a considerably complex panel for agents. A few of our departments are not that computer savvy. So we had to pick the easiest service we could find.
CEO / Volunteer
Akhaura Info FoundationNon-Profit Organization Management, 11-50 employees
HelpSpot
HelpSpot appears to be more of an old-school product but much of the recent technology is running under the surface. It has much of the compexity and customization available with Jira in tandem with the easy communications interface, not unlike Zendesk ,and some of the potential archival intelligence (in the works) of Fogbugz
Senior HR Coordinator (contract)
Dolby LaboratoriesConsumer Electronics, 1001-5000 employees
Return on Investment
ClickDesk
- Overall pricing is high
- We can handle our customer's 24-hour basis with multiple agent accounts
- It makes easier our business productivity
Chief Operating Officer (C.O.O.)
Akhaura Info FoundationEducation Management, 11-50 employees
HelpSpot
- Improved ticket response time
- Workload reporting to upper management
- Ticket category reporting to identify training opportunities
Internal Systems Specialist
Creative Business Resources (CBR)Human Resources, 11-50 employees