What users are saying about

ClickDesk vs HelpSpot

ClickDesk
13 Ratings
HelpSpot
5 Ratings

ClickDesk

13 Ratings
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Score 6.9 out of 100

Based on 13 reviews and ratings

HelpSpot

5 Ratings
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Score 9 out of 100

Based on 5 reviews and ratings

Feature Set Ratings

    Incident and problem management

    ClickDesk

    Feature Set Not Supported
    N/A
    9.0

    HelpSpot

    90%
    HelpSpot ranks higher in 3/3 features
    HelpSpot ranks higher in 3/3 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Ticket creation and submission

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Ticket response

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Self Help Community

    ClickDesk

    Feature Set Not Supported
    N/A
    9.0

    HelpSpot

    90%
    HelpSpot ranks higher in 1/1 features
    HelpSpot ranks higher in 1/1 features

    Internal knowledge base

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Multi-Channel Help

    ClickDesk

    Feature Set Not Supported
    N/A
    9.0

    HelpSpot

    90%
    HelpSpot ranks higher in 1/1 features
    HelpSpot ranks higher in 1/1 features

    Email support

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Attribute Ratings

    • HelpSpot is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    5.8

    ClickDesk

    58%
    6 Ratings
    9.0

    HelpSpot

    90%
    3 Ratings

    Likelihood to Renew

    ClickDesk

    N/A
    0 Ratings
    2.3

    HelpSpot

    23%
    2 Ratings

    Likelihood to Recommend

    ClickDesk

    It was well suited for quick chats. Sometimes a topic over chat can be too complicated and requires a phone call which ClickDesk gives an option for a phone call. It is too specific and limited to conversations. The reason we moved away from this to Microsoft Teams is because Teams is a more all in one solution. It can do chat, phone calls as well as webinars and screen sharing.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 6 answers on this topic

    HelpSpot

    HelpSpot is well suited for streamlining support ticketing within the organization. By providing a single point of contact to email for support, we were able to increase response time and case resolution by approximately 30% through the increased efficiency of ticket routing via workflows and the ability for IT support staff to grab tickets from the queue instead of having them pile up in a mailbox that contains other emails as well.

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    Kenneth Harrington-Colon | TrustRadius Reviewer
    Kenneth Harrington-Colon
    View all 3 answers on this topic

    Pros

    ClickDesk

    • ClickDesk allows account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store.
    • It is compiled of amazing features of the live call, online engagement, communication, and interaction with users or clients on a very professional level.
    • I can easily contact any customer or client easily by just contacting them on the platform which automatically connects to the representative of the relevant area.

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    Paul Christophle | TrustRadius Reviewer
    Paul Christophle
    View all 6 answers on this topic

    HelpSpot

    • HelpSpot was great for organization. Having different queues allowed each of my team members to organize their conversations with the customer and quickly retrieve the history of the ticket.
    • HelpSpot is a fairly simple tool that has a friendly user interface. With it's more modern look, it made it easier for me personally to navigate and train team members on how to use it successfully.
    • HelpSpot allowed our team to view the responses section, which allowed our team to cut down on the time we spent responding to a ticket.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 3 answers on this topic

    Cons

    ClickDesk

    • We believe ClickDesk has questionable business practices... be careful
    • ClickDesk charged us for services we did not use
    • It was our experience that ClickDesk will not issue a refund after they have charged us for services we did not want.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 6 answers on this topic

    HelpSpot

    • The UI is a little dated but to be fair, shows most of the pertinent information at a glance on a well designed dashboard.
    • The UI can also be buggy at times with controls appearing in strange places. These glitches are usually corrected within a reasonable amount of time.

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    Njon Weinroth | TrustRadius Reviewer
    Njon Weinroth
    View all 3 answers on this topic

    Pricing Details

    ClickDesk

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $16.99 per month

    HelpSpot

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $49 per month

    Likelihood to Renew

    ClickDesk

    No score
    No answers yet
    No answers on this topic

    HelpSpot

    HelpSpot 2.3
    Based on 2 answers
    My current job does not use this platform as it is not necessary for my job function.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Alternatives Considered

    ClickDesk

    As I mentioned earlier, these competitors are good but they are too complex to manage by a non-tech person. Before deciding to buy clickdesk we tried 4-5 other competitors. Intercom was pretty easy too but also had a considerably complex panel for agents. A few of our departments are not that computer savvy. So we had to pick the easiest service we could find.

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    Akram Hasan Sharkar | TrustRadius Reviewer
    Akram Hasan Sharkar
    View all 6 answers on this topic

    HelpSpot

    HelpSpot appears to be more of an old-school product but much of the recent technology is running under the surface. It has much of the compexity and customization available with Jira in tandem with the easy communications interface, not unlike Zendesk ,and some of the potential archival intelligence (in the works) of Fogbugz

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    Njon Weinroth | TrustRadius Reviewer
    Njon Weinroth
    View all 3 answers on this topic

    Return on Investment

    ClickDesk

    • Overall pricing is high
    • We can handle our customer's 24-hour basis with multiple agent accounts
    • It makes easier our business productivity

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    Sazzad Hossain Sharkar | TrustRadius Reviewer
    Sazzad Hossain Sharkar
    View all 6 answers on this topic

    HelpSpot

    • Improved ticket response time
    • Workload reporting to upper management
    • Ticket category reporting to identify training opportunities

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    Kenneth Harrington-Colon | TrustRadius Reviewer
    Kenneth Harrington-Colon
    View all 3 answers on this topic

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