ClickDesk vs HelpSpot

• They have a simple agent panel, your agents don't have to be a pro tech to manage their agent panel.
• They also have a simple ticking system along with live chat, it's not huge but it does work.
• Easy to implement with well known knowledgeable and CMS.

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• HelpSpot was great for organization. Having different queues allowed each of my team members to organize their conversations with the customer and quickly retrieve the history of the ticket.
• HelpSpot is a fairly simple tool that has a friendly user interface. With it's more modern look, it made it easier for me personally to navigate and train team members on how to use it successfully.
• HelpSpot allowed our team to view the responses section, which allowed our team to cut down on the time we spent responding to a ticket.

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• Windows native application that has all the services we can use from browsers. The application should be boot with PC starts and notifies real time actions.
• More information about users. Real time page visiting histories (more advanced way).
• Customers can review the agent's profile information (public profile).

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• The UI is a little dated but to be fair, shows most of the pertinent information at a glance on a well designed dashboard.
• The UI can also be buggy at times with controls appearing in strange places. These glitches are usually corrected within a reasonable amount of time.

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• We only see positive impact. We use the free version and it is the best option we found in the market (considering our website traffic).
• It is in the cloud! So, no hosting costs at all! The only need is a stable Internet connection for the agents.

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• Improved ticket response time
• Workload reporting to upper management
• Ticket category reporting to identify training opportunities

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