What users are saying about
33 Ratings
3 Ratings
33 Ratings
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Score 3.8 out of 100
3 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

Phonexa

This is an all-inclusive lead management system and has the features to satisfy a multitude of businesses. The system helps spot data trends within minutes and gives managers and business owners the best analytical tools I've ever seen to date. It's best if you're looking to find ways to optimize and explore opportunities. It's also easily integrated and there's always a support team that's readily available to help you.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.0
Phonexa
WYSIWYG email editor
ClickDimensions
5.3
Phonexa
Dynamic content
ClickDimensions
4.0
Phonexa
Ability to test dynamic content
ClickDimensions
2.5
Phonexa
Landing pages
ClickDimensions
2.0
Phonexa
A/B testing
ClickDimensions
4.1
Phonexa
Mobile optimization
ClickDimensions
2.7
Phonexa
Email deliverability reporting
ClickDimensions
3.7
Phonexa
List management
ClickDimensions
5.5
Phonexa
Triggered drip sequences
ClickDimensions
6.1
Phonexa

Lead Management

ClickDimensions
4.5
Phonexa
Lead nurturing
ClickDimensions
5.9
Phonexa
Lead scoring and grading
ClickDimensions
4.9
Phonexa
Data quality management
ClickDimensions
3.1
Phonexa
Automated sales alerts and tasks
ClickDimensions
4.0
Phonexa

Campaign Management

ClickDimensions
2.5
Phonexa
Calendaring
ClickDimensions
4.0
Phonexa
Event/webinar marketing
ClickDimensions
1.0
Phonexa

Social Media Marketing

ClickDimensions
5.5
Phonexa
Social sharing and campaigns
ClickDimensions
8.0
Phonexa
Social profile integration
ClickDimensions
3.1
Phonexa

Reporting & Analytics

ClickDimensions
2.6
Phonexa
Dashboards
ClickDimensions
2.0
Phonexa
Standard reports
ClickDimensions
2.0
Phonexa
Custom reports
ClickDimensions
3.8
Phonexa

Platform & Infrastructure

ClickDimensions
4.6
Phonexa
API
ClickDimensions
1.0
Phonexa
Role-based workflow & approvals
ClickDimensions
1.1
Phonexa
Customizability
ClickDimensions
3.1
Phonexa
Integration with Salesforce.com
ClickDimensions
7.0
Phonexa
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
Phonexa
Integration with SugarCRM
ClickDimensions
8.0
Phonexa

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

Phonexa

  • Trouble shoots any technical issues that you may come in contact with.
  • Has made it user friendly for even those who are not too computer savvy.
  • Reporting feature has multiple view options dependent on what you're looking for.
Anonymous | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

Phonexa

  • Adding a how to guide for all the hundreds of features it has.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

Phonexa

No score
No answers yet
No answers on this topic

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

Phonexa

No score
No answers yet
No answers on this topic

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

Phonexa

No score
No answers yet
No answers on this topic

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

Phonexa

No answers on this topic

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

Phonexa

  • Increased business opportunities.
  • Built/analyzed the competition.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Phonexa

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ClickDimensions
2.3
Phonexa
8.7

Likelihood to Renew

ClickDimensions
9.0
Phonexa

Usability

ClickDimensions
5.0
Phonexa

Support Rating

ClickDimensions
1.0
Phonexa

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