What users are saying about
42 Ratings
Top Rated
26 Ratings
42 Ratings
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Score 8 out of 100
Top Rated
26 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Clicktools

For any organization that is using salesforce.com and needs to implement a survey system that directly ties back to their salesforce.com system I would highly recommend Clicktools. We tried building our own customer satisfaction survey and it was not worth the effort, especially as our questions are ever changing. The integration with the case module was easy to configure
Anonymous | TrustRadius Reviewer

Survey Anyplace

I found the platform to be very suitable for assessment/survey products. Nevertheless, the offer is limited to some markets and may not work well for countries that have different languages, especially Asian countries. I have yet to test this out myself, but fingers crossed. I hope it works. It would be nice if the company could advise exactly which country the platform is working in.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Clicktools
8.3
Survey Anyplace
7.7
Survey templates
Clicktools
7.0
Survey Anyplace
7.5
Themes
Clicktools
8.9
Survey Anyplace
7.3
Custom logo/branding
Clicktools
8.9
Survey Anyplace
8.2

Survey Content

Clicktools
8.9
Survey Anyplace
8.0
Changes to live survey
Clicktools
8.9
Survey Anyplace
8.0
Question design help
Clicktools
8.9
Survey Anyplace
7.9
Multiple question types
Clicktools
8.9
Survey Anyplace
8.2

Survey Logic

Clicktools
8.0
Survey Anyplace
8.1
Survey logic flexibility
Clicktools
8.0
Survey Anyplace
8.1

Survey Reporting & Analytics

Clicktools
9.5
Survey Anyplace
8.0
Response tracking
Clicktools
9.9
Survey Anyplace
8.1
Data export
Clicktools
9.9
Survey Anyplace
8.3
Standard reports
Clicktools
9.0
Survey Anyplace
8.3
Custom reports
Clicktools
9.9
Survey Anyplace
7.6
Analytics
Clicktools
9.0
Survey Anyplace
7.6

Survey Administration & Security

Clicktools
8.9
Survey Anyplace
7.1
Access controls
Clicktools
8.9
Survey Anyplace
7.4
Compliance
Clicktools
9.0
Survey Anyplace
6.7

Survey Distribution

Clicktools
9.0
Survey Anyplace
7.1
Vendor-offered crowdsourcing
Clicktools
10.0
Survey Anyplace
Respondent restrictions
Clicktools
8.0
Survey Anyplace
7.1

Pros

Clicktools

  • Integration with Salesforce: it is critical to us as we use Salesforce, and a lot of record management is automated thanks to great Clicktools integration with Salesforce.
  • Responsiveness of technical support: a lot of program staff across our organization use Clicktools every day, so having a quick response time to troubleshoot arising issues is important.
  • User-friendly interface: Clicktools improved their interface to make it more user-friendly which improves efficiency.
Anonymous | TrustRadius Reviewer

Survey Anyplace

  • Intuitive branching logic mechanics. Survey Anyplace offers a nicely pipeline/process map format to visually see the branching logic for more robust question sets.
  • Reliable results. Survey Anyplace offers important tracking data to evaluate and hold respondents accountable to completing the surveys.
  • Users can save progress and come back. This allows busy respondents time to think about deeper questions, specifically when the surveys are being used in an interviewing approach.
Anonymous | TrustRadius Reviewer

Cons

Clicktools

  • Speed - the quality of graphics is high and a lot of info is being pulled, it can take quite a bit of time to produce results.
  • I am unable to open multiple tabs to run several functions within Clicktools simultaneously.
  • Easier/more intuitive graphics uploading.
  • Run reports based on a certain factor (i.e. if there is a particular product we continuously run reports on, I would like to see a chart comparison of how that products scores have varied over time).
Lauren Maunder | TrustRadius Reviewer

Survey Anyplace

  • Creating something highly customized at the ReportR level means you will need to have some savvy with CSS if you want to do it yourself. But it also means you can create something truly incredible and they do not have the same limitations as other similar software.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Clicktools

Clicktools 9.0
Based on 12 answers
We have loved using Clicktools and will continue to use it for the foreseeable future. The price and Salesforce integration is what really sets it apart from any other solution out there. I have learned a great deal about surveys and how to manage them in a CRM by using Clicktools. We will certainly be renewing our contract.
Anonymous | TrustRadius Reviewer

Survey Anyplace

No score
No answers yet
No answers on this topic

Usability

Clicktools

Clicktools 8.2
Based on 4 answers
ClickTools is very easy to use and get started doing the basics. Anyone will be able to easily log in an create a survey from day 1. Skip logic can be a little tricky and is less user friendly, so testing is very important. I would say that, overall, usability is good.
Jennifer Robertson | TrustRadius Reviewer

Survey Anyplace

Survey Anyplace 8.3
Based on 8 answers
We found it user friendly and fairly easy to set-up with our current personnel and without having to engage external consultants or to do any specific software development. It helped us implement a new marketing approach in very agile and quick way, which is much appreciated these days since you always have to act rapidly on the market not to loose any opportunities!
Anonymous | TrustRadius Reviewer

Performance

Clicktools

Clicktools 8.0
Based on 2 answers
ClickTools is always available when I need it. The interface is quick and does not drag. Survey responses show up quickly after a survey is submitted. The survey analyzer is swift as well. There is no waiting around for something to process when you are using ClickTools.
Jennifer Robertson | TrustRadius Reviewer

Survey Anyplace

No score
No answers yet
No answers on this topic

Support Rating

Clicktools

Clicktools 8.8
Based on 6 answers
I get frustrated by not being able to find the answers to my questions online by myself. I would rather search FAQs and find things that way, but it seems I always have to contact support to get the answer I need. They need a more robust support center so you can do it yourself. But on the upside, when I do contact support, they respond immediately and usually solve my problem quickly
Kristi Eide | TrustRadius Reviewer

Survey Anyplace

Survey Anyplace 8.6
Based on 9 answers
They use a team approach in customer support. I like this approach greatly because there is always someone who can step in to answer your queries. Oscar, the project manager who has assisted me from the beginning, has been very helpful and supportive. He is quick to respond and able to get his technical team to address and solve the issues promptly.
Anonymous | TrustRadius Reviewer

Implementation Rating

Clicktools

Clicktools 9.6
Based on 5 answers
If you are setting up integration with a CRM (Salesforce) get this done early on in the process. You can always do it later, but it's easiest to lay your foundation first and then build up and around it later
Kristi Eide | TrustRadius Reviewer

Survey Anyplace

No score
No answers yet
No answers on this topic

Alternatives Considered

Clicktools

There was no need to create survey landing pages from Salesforce for external polls, we could decide where survey results were captured in Salesforce (if at all - can report straight from CT), and with simple html skills we could brand everything
Joy Wallis | TrustRadius Reviewer

Survey Anyplace

Survey Anyplace is an excellent piece of software.
It can create in depth surveys and has a huge functional capability! I would highly recommend using Survey Anyplace for any business as it is so adaptable!
The support team are fabulous and always on hand to answer any queries and set up Zoom calls for more tailored help! Mark has been brilliant in helping me to create a complex survey!
Anonymous | TrustRadius Reviewer

Return on Investment

Clicktools

  • Clicktools plays a crucial role in our Net Promoter Score (NPS) survey. Twice a year we deploy the survey, and because of the flexibility of ClickTools and its integration with SFDC, we've seen a 40% response rate in a survey that formally only received 6-7%.
Katie Meeker | TrustRadius Reviewer

Survey Anyplace

  • As a publisher, the quizzes provide us with compelling type of "advertising" product to engage our clients' audiences.
  • We use the quizzes to direct respondents to thought leadership content for lead gen. The "correct response" feature in the quizzes provide the most interesting sample of our clients' content.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Clicktools

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Clicktools Editions & Modules

Additional Pricing Details

Survey Anyplace

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Survey Anyplace Editions & Modules

Edition
Free$0
Essential$392
Professional$592
EnterpriseOn request
ReportROn request
  1. none
  2. per month
  3. none
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Clicktools
8.9
Survey Anyplace
8.5

Likelihood to Renew

Clicktools
9.0
Survey Anyplace

Usability

Clicktools
8.2
Survey Anyplace
8.3

Performance

Clicktools
8.0
Survey Anyplace

Support Rating

Clicktools
8.8
Survey Anyplace
8.6

Online Training

Clicktools
7.0
Survey Anyplace

Implementation Rating

Clicktools
9.6
Survey Anyplace

Scalability

Clicktools
7.0
Survey Anyplace

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