What users are saying about
24 Ratings
5 Ratings
24 Ratings
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Score 8.7 out of 100
5 Ratings
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Score 9.5 out of 100

Likelihood to Recommend

Close

Close.io is well suited for a sales organization who wants to track leads, make sure none slip through the cracks, move them into opportunities as discussions progress, and close new business. The simplicity of the platform is part of why it's powerful - it's full feature set can be easily understood and leveraged by even those without much training on the system. I'm not sure where Close.io would be less appropriate...
Erik Zahnlecker | TrustRadius Reviewer

Thryv

Thryv is being used for estimates and keeping track of our current and potential customers. I also like to go into our social platform and make sure that all of our posts are accurate and relatable. It is a great tool to see what our pipeline total is for all the quotes we have given to current and potential customers.
Greg Swacker | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Close
8.6
Thryv
Customer data management / contact management
Close
7.9
Thryv
Workflow management
Close
8.2
Thryv
Territory management
Close
8.0
Thryv
Opportunity management
Close
8.4
Thryv
Integration with email client (e.g., Outlook or Gmail)
Close
9.0
Thryv
Contract management
Close
10.0
Thryv
Interaction tracking
Close
7.5
Thryv
Channel / partner relationship management
Close
9.7
Thryv

Customer Service & Support

Close
9.2
Thryv
Case management
Close
8.0
Thryv
Call center management
Close
9.7
Thryv
Help desk management
Close
10.0
Thryv

Marketing Automation

Close
8.9
Thryv
Lead management
Close
7.7
Thryv
Email marketing
Close
10.0
Thryv

CRM Project Management

Close
7.4
Thryv
Task management
Close
5.5
Thryv
Billing and invoicing management
Close
10.0
Thryv
Reporting
Close
6.7
Thryv

CRM Reporting & Analytics

Close
9.3
Thryv
Forecasting
Close
10.0
Thryv
Pipeline visualization
Close
8.0
Thryv
Customizable reports
Close
10.0
Thryv

Customization

Close
8.0
Thryv
Custom fields
Close
8.0
Thryv
Custom objects
Close
10.0
Thryv
Scripting environment
Close
8.0
Thryv
API for custom integration
Close
6.0
Thryv

Security

Close
7.8
Thryv
Single sign-on capability
Close
8.0
Thryv
Role-based user permissions
Close
7.5
Thryv

Social CRM

Close
10.0
Thryv
Social data
Close
10.0
Thryv
Social engagement
Close
10.0
Thryv

Integrations with 3rd-party Software

Close
7.0
Thryv
Marketing automation
Close
7.0
Thryv

Platform

Close
10.0
Thryv
Mobile access
Close
10.0
Thryv

Email & Online Marketing

Close
Thryv
8.4
Dynamic content
Close
Thryv
8.5
Ability to test dynamic content
Close
Thryv
9.0
Landing pages
Close
Thryv
10.0
Mobile optimization
Close
Thryv
8.4
Email deliverability reporting
Close
Thryv
7.1
List management
Close
Thryv
8.0
Triggered drip sequences
Close
Thryv
8.0

Lead Management

Close
Thryv
8.5
Lead nurturing
Close
Thryv
9.0
Data quality management
Close
Thryv
7.9
Automated sales alerts and tasks
Close
Thryv
8.5

Campaign Management

Close
Thryv
9.8
Calendaring
Close
Thryv
9.5
Event/webinar marketing
Close
Thryv
10.0

Social Media Marketing

Close
Thryv
7.0
Social sharing and campaigns
Close
Thryv
10.0
Social profile integration
Close
Thryv
4.0

Reporting & Analytics

Close
Thryv
6.3
Dashboards
Close
Thryv
9.0
Standard reports
Close
Thryv
7.8
Custom reports
Close
Thryv
2.0

Platform & Infrastructure

Close
Thryv
8.8
Role-based workflow & approvals
Close
Thryv
8.3
Customizability
Close
Thryv
9.3

Pros

Close

  • You can search for prospects by your activity & notes.
  • It helps automate the follow up process.
  • It ties cold emailing into a powerful CRM all in one portal.
Joe Gatto | TrustRadius Reviewer

Thryv

  • Thryv is a specific application and is that I can get quick responses if I need or ask anything about my work or related to my confusion.
  • This platform also helps my sales persons and our social media presence in the online market place.
  • The communication with this platform change all aspects of my company positively and that I have a great experience with Thryv in all aspects and this platform makes us professional in the market.
Donna-sue Carpenter | TrustRadius Reviewer

Cons

Close

  • Minor bugs? - Sometime when I'm replying to an account it attempts to send the email as a different user. Thankfully I've only missed it when sending internal emails!
Ryan McCarty | TrustRadius Reviewer

Thryv

  • Price is high.
  • It takes a while to get any customer service assistance.
Anonymous | TrustRadius Reviewer

Usability

Close

Close 7.0
Based on 1 answer
Close is a simpler platform to use when it comes to initiating email campaigns and managing leads. It has great visibility on opportunities and can be shared with specified users or can also be kept confidential. Close is not for someone who is very new to tools of its kind.
Anonymous | TrustRadius Reviewer

Thryv

Thryv 9.0
Based on 2 answers
It is very easy to use and the features are great for the ones we utilize. If you have any issues at all, customer service or our sales rep is great to work with and fixes what issues I have. They are always willing to help out and to follow up to make sure you don't have any more issues.
Greg Swacker | TrustRadius Reviewer

Support Rating

Close

Close 7.0
Based on 1 answer
I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.
Anonymous | TrustRadius Reviewer

Thryv

Thryv 9.2
Based on 4 answers
He has shown us a good way.
Donna-sue Carpenter | TrustRadius Reviewer

Alternatives Considered

Close

Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.
Jason Vance | TrustRadius Reviewer

Thryv

Thryv was more user-friendly and cost-effective for the services it provides.
Anonymous | TrustRadius Reviewer

Return on Investment

Close

  • Has allowed us to have full visibility into our pipeline
  • Has allowed us to automate lead entry and follow up, saving us tons of time and helping us to make sure we're not letting people slip through the cracks. This is done through the Zapier integration and new email sequences feature
Erik Zahnlecker | TrustRadius Reviewer

Thryv

  • Thryv platform is suitable for me because the CRM tools are very beneficial for me to compete with larger companies.
  • Thryv platform we can communicate with our clients easily and effectively and its working is great in all over the industry.
  • We can run our complete business on a single Thryv platform very easily and also we can boosts up our business effectively.
Donna-sue Carpenter | TrustRadius Reviewer

Screenshots

Pricing Details

Close

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Close Editions & Modules

Edition
Starter$291
Basic$691
Professional$991
Business$1491
  1. per user, monthly
Additional Pricing Details
15% discount on annual pricing in addition to the month-to-month prices listed here.

Thryv

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Thryv Editions & Modules

Additional Pricing Details

Rating Summary

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