What users are saying about
4 Ratings
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Score 7.7 out of 100
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.7 out of 100

Attribute Ratings

  • Cloud 9 Software is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.7

Cloud 9 Software

77%
4 Ratings
5.0

SimplePractice

50%
3 Ratings

Support Rating

Cloud 9 Software

N/A
0 Ratings
9.0

SimplePractice

90%
2 Ratings

Likelihood to Recommend

Cloud 9 Software

Cloud 9 Software is web based and runs fast for our office without any complications. I would say I do more clicking with the mouse having to move from different screens and closing screens that has been a negative for me.
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SimplePractice, LLC.

I think it's a good choice for solo providers who bill insurance. If you have employees or are self-pay, go elsewhere, in my opinion
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Pros

Cloud 9 Software

  • Customer Service rarely has any hold time, which is seriously important.
  • Cloud 9 cloud-based software makes rescheduling from home, or accessing patient records to triage emergencies a must-have in 2021.
  • All printers and scanners can be easily accessed from any computer.
  • Without networking/servers any computer can be easily replaced without paying an IT to set it up.
  • Tablet-Friendly.
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SimplePractice, LLC.

  • Intake paperwork formatting
  • Calendar interface and ease of use
  • Automated features such as appointment reminders
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Cons

Cloud 9 Software

  • Editing photos
  • Less clicking to load things
  • Timeline feature to chart entry screen
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SimplePractice, LLC.

  • Would like more usability on the app.
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Pricing Details

Cloud 9 Software

Starting Price

Editions & Modules

Cloud 9 Software editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    SimplePractice

    Starting Price

    $39 per month

    Editions & Modules

    SimplePractice editions and modules pricing
    EditionModules
    Essential Plan$39.001
    Professional Plan$59.002

    Footnotes

    1. per month
    2. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Essential ($39.00 / month); Professional ($49.00 / month); Professional for Groups ($49.00 / month + $29.00 / mo for each additional clinician).

    Support Rating

    Cloud 9 Software

    No answers on this topic

    SimplePractice, LLC.

    I have not had to contact support which is nice. If I have a question, I am typically able to find the answer within the help section.
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    Alternatives Considered

    Cloud 9 Software

    OrthoTrac for us became very slow and it became complicated with our fact paced office. We selected Cloud 9 [Software] due to it being web based and it runs very smoothly for our practice.
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    SimplePractice, LLC.

    Also Kalix, Practice Better, Practice Q (formerly Intake Q), Healthie, Jane, etc. I'm hoping to switch to Practice Q soon.
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    Return on Investment

    Cloud 9 Software

    • Our office has overall been able to move at a faster pace.
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    SimplePractice, LLC.

    • The electronic paperwork has established me as a professional in the modern age
    • It has allowed me to streamline parts of my group practice
    • It has helped me stay organized and keep up with things to be done
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