Likelihood to Recommend In my experience, Sendspark is particularly well-suited for sales and marketing professionals who need to create and send personalized videos at scale. The platform makes it easy to quickly record and share videos, which can be a great way to stand out in a crowded market and provide a more engaging and personal experience for clients. Additionally, the branding and marketing features of Sendspark are handy for maintaining a consistent and professional image. On the other hand, I think Sendspark may be less appropriate for organizations that require more robust collaboration and video editing features. The platform is designed for simplicity and speed, so it may not be the best choice for users who need more advanced editing tools or the ability to work on videos with multiple users simultaneously. Additionally, the limited customization options for video themes may not be suitable for users who need more flexibility in terms of design and layout. Other video recording and sharing platforms may be a better fit in these cases.
Read full review I appreciate when I can take screenshots, and send them to coworkers. When I need to illustrate when something is not working properly, I can easily take a screenshot of the error message, and send it off to IT. This way they are able to resolve the issue much sooner. I will receive website leads, take a screenshot of the lead, and forward it on to the sales team
Read full review Pros Ease of use - one click to record & one click to copy the thumbnail/URL. Video quality is consistently high. CTA implementation through templates is a huge time saver. Clean interface and virtually no learning curve. Works well across platforms, including mobile. Read full review Capturing specific contents in video format instead of getting recorded the whole screen Customizing the contents of any video or screenshots and annoting in terms of user's need Editing the videos and screenshots which is helpful in terms of sharing contents in online presentations or meetings with client Getting more customized settings while uploading or editing screenshots to look the content more readable Read full review Cons I would love a PWA app so that there's a quick means to connect on-the-go. Increased Integration Usage - I need to add Sendspark to my new CRM platform and currently cannot do so. Lack of personalized green screen functionality - This feature is a must and hopefully there will be updates in the future. Read full review Can get buggy or slow to load when you have a large library of media saved The GIF/video capturing can bug sometimes when you are in full-screen mode, but I have a feeling that's connected with going over the limit of the freemium account 😅 Read full review Likelihood to Renew Because with such a contribution it is possible to reach customers much better than with many other expensive tools. It is comparatively cheaper to do marketing with emails. So you should make your email campaigns as effective as possible. What really works with Sendspark. I think Sendspark will implement many more things. Which is why I am currently convinced to continue using Sendspark.
Read full review In all honesty I don't even have time to look for an alternative to CloudApp at this point in our business. CloudApp works for what we had planned to use it for and unless a competing service that offers the same quality and ease-of-use along with video screen capture comes out I will renew indefinitely.
Phillip Guye Co-Founder & Chief Strategist of MindGame Marketing
Read full review Usability I would give cloud app a 10 out of 10 if the video screen capture portion of the tool worked flawlessly and the addition of few suggestions like full-page screen grab and the quicker ability to download screenshots or screen videos to my hard drive. I don't mean to repeat a feature request here being that features would heavily improve usability in my particular usage situation.
Phillip Guye Co-Founder & Chief Strategist of MindGame Marketing
Read full review Reliability and Availability Acutally we didnt have had any problems so far. Everything works since we use it. The Servers are fast, and creating videos is a breeze. The Dashboard works properly and we can work very Smooth with Sendspark so far.
Read full review Performance Support is very fast. I actually get Support between 8-24 Hours which is Important for us. The website tend to slow down sometimes, but will not affect the overall usage. I think they have a good Server Plan, which runs smooth. Until now we didnt had any serious problems with saving our Video Files or Uploading.
Read full review Support Rating I would give cloud app a 9/10 score on overall support mostly because I have had very little need of any support at all being that the tool was designed almost to use itself. In my opinion this level of forethought is equal to customer support. As of yet I've only had one real problem with cloud app which was the loss of a 20 minute video screen capture. Unfortunately I have not had the time to contact support about this loss. The only other minor issues that I confronted was within the initial set up which I was able to resolve via their website's support pages.
Phillip Guye Co-Founder & Chief Strategist of MindGame Marketing
Read full review Implementation Rating I was extremely satisfied with how quick and easy the implementation of Cloudapp was on my MacIntosh using MacOS Sierra was, along with how amazingly fast I was able to be up and going with the tool. most often with sass tools we are lucky if we can use 50% of the features without having to have consultations and a ton of back-and-forth email on how to use other features of the product. Cloud app has made it extremely user-friendly with almost no need for customer support. To My business, that equals time savings which as most business owners know, can be far more valuable than a few dollars saved.
Phillip Guye Co-Founder & Chief Strategist of MindGame Marketing
Read full review Alternatives Considered Loom provides all basic features of screen recording software but because they are established now, they sometimes fail to work on customer feedback while Sendspark is always innovative e.g one of the life-saving features is a link to share with customers to record their testimonials which other software are not doing.
Read full review I need to point out that I love
Snagit . It's a fantastic product, but there are different use-cases. CloudApp for me is about quick and efficient sharing.
Snagit doesn't really allow for that. Yes, they have a cloud sharing option, but for the entirety of me using the program, it hasn't worked right. You'll have to try both to see what I mean.
Read full review Scalability I think there is a lot of space for scaling. But for a Company like us there is plenty enough of capabilites to use Sendspark without any lack of performance issues. Maybe Sendspark could be limited for very Big Companys. But since they are a Startup, maybe they will grow and dive us to a better overall experience.
Read full review Return on Investment A member of my sales team went 10 for 10 on receiving replies from outreach prospects when leading with a Sendspark video message. Received a PO for $109K on the last day of the quarter after messaging a customer with a polite and earnest Sendspark video to get the PO that day. Supported a team member closing a sale by creating a Sendspark demo/explanation video of "this is how it would work" for the owner of a prospect company. Read full review Speed. It's incredibly quick and easy to share images, gifs, and videos. That saves us time and makes us more productive. Storage. Everything is kept in one place, so it's easy to go back and reference/keep track of. It keeps us from hunting down previous shares. Annotation. It's very quick to mark things up before sending! Again, the primary benefit here is speed. Cash. We'll occasionally share videos with prospects so they better understand our offerings. Some of those people become customers! Read full review ScreenShots