CloudCall vs. OpenPhone

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CloudCall
Score 9.4 out of 10
N/A
CloudCall is a telephony and VoIP software solution from the British company of the same name (formerly SYNETY).
$15
per month per user
OpenPhone
Score 9.1 out of 10
N/A
OpenPhone, a business phone service from the company of the same name in San Francisco, adds work phone numbers to existing devices. No new hardware required; all that's required is an app. Extended services include a lightweight contact management CRM, and customer service team management (e.g. shared inbox) features.
$15
per month per user
Pricing
CloudCallOpenPhone
Editions & Modules
Pro Edition
$15
per month per user
Advanced Edition
$25
per month per user
Starter
$15
per month per user
Business
$23
per month per user
Enterprise
Custom Pricing
Offerings
Pricing Offerings
CloudCallOpenPhone
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsDiscounts available for annual pricing.
More Pricing Information
Community Pulse
CloudCallOpenPhone
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
CloudCallOpenPhone
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
CloudCall
8.3
3 Ratings
1% above category average
OpenPhone
9.2
3 Ratings
12% above category average
Hosted PBX8.03 Ratings9.52 Ratings
Multi-level Interactive Voice Response (IVR)8.03 Ratings9.63 Ratings
User templates9.02 Ratings7.32 Ratings
Call reports9.03 Ratings9.52 Ratings
Directory of employee names7.53 Ratings10.02 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
CloudCall
8.3
3 Ratings
2% below category average
OpenPhone
9.1
7 Ratings
8% above category average
Answering rules9.03 Ratings8.44 Ratings
Call recording9.53 Ratings10.06 Ratings
Call park7.53 Ratings8.33 Ratings
Call screening7.53 Ratings9.85 Ratings
Message alerts8.03 Ratings9.15 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
CloudCall
7.5
3 Ratings
10% below category average
OpenPhone
9.8
8 Ratings
17% above category average
Video conferencing7.52 Ratings00 Ratings
Audio conferencing8.03 Ratings9.63 Ratings
Video screen sharing7.01 Ratings00 Ratings
Instant messaging7.53 Ratings10.08 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CloudCall
8.8
3 Ratings
6% above category average
OpenPhone
9.5
8 Ratings
13% above category average
Mobile app for iOS8.53 Ratings9.58 Ratings
Mobile app for Android9.01 Ratings9.43 Ratings
Best Alternatives
CloudCallOpenPhone
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CloudCallOpenPhone
Likelihood to Recommend
8.5
(3 ratings)
9.3
(8 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
CloudCallOpenPhone
Likelihood to Recommend
CloudCall
I think CloudCall is better for enterprises that need to keep the clients and employees in contact but on a professional basis. Talking over the phone makes a person understand better as compared to email conversations and takes less time too, so, CloudCall fits the gap by providing better quality calls and gives analytics as well.
Read full review
OpenPhone
If you have more than 2 people in your organization, then this will save you so much time. Delegation is the key to starting a business. Even when you're a 1 person show, being able to present to your user base the differentiation of options for client communications is critical. As a founder, feeling compelled to be always on is something I strive not to be. OpenPhone gives you that flexibility. I have found it to be less appropriate in complex HIPPA compliant areas, but that is it. OpenPhone really does seem to suit an open array of use cases.
Read full review
Pros
CloudCall
  • Recording
  • Log management
  • IVR
Read full review
OpenPhone
  • It's great for texting.
  • It's great for making phone calls. You get a new, unique phone number and can text/call from phone or desktop.
  • UI is great and really intuitive.
Read full review
Cons
CloudCall
  • The service on their app is not the best
  • The texting platform can always improve
Read full review
OpenPhone
  • Call quality can be spotty on wifi if the connection is poor, but nothing they personally can do about that. 4G LTE is usually stronger and more stable.
  • N/A honestly excellent product for the price.
Read full review
Support Rating
CloudCall
Customer support is always responsive and timely.
Read full review
OpenPhone
No answers on this topic
Alternatives Considered
CloudCall
CloudCall is much better and easier functionality with more options.
Read full review
OpenPhone
OpenPhone has an easier user interface than Grasshopper. Years ago when I was using Grasshopper, I recall that their user interface looked antiquated and full of complications. They would also update the interface just as everyone was getting used to using it. OpenPhone has many more functions. Grasshopper's app did not offer basic functions such as in-app texting between team members, and its call transfer function was incredibly complicated to use. In my opinion, Grasshopper was an inferior service/product in almost every way.
Read full review
Return on Investment
CloudCall
  • Makes project work move fast, making the process productive.
  • Keeping record of the calls made for validation or verifications.
  • The only negative impact I feel is when we need support during server errors, which lags sometimes.
Read full review
OpenPhone
  • Provided us with a simple, yet robust phone system for our small business
  • Price can be lower for premium, and for multiple users
Read full review
ScreenShots

CloudCall Screenshots

Screenshot of Keep everything in a CRM and see how teams are doing from anywhere.Screenshot of Work from anywhere, when  CloudCall integrates with  Bullhorn for Salesforce, Bullhorn Jobscience, FIVECRM, Profile Recruitment, Influence, Chameleon-i, Voyager, or LaborEdgeScreenshot of A phone system that integrated with a CRMScreenshot of Work from anywhere when CloudCall integrates with Salesforce, Bullhorn, Vincere, Microsoft Dynamics 365, Zoho, Tracker, Access, CEIPAL, Mercury or Access Recruitment CRMScreenshot of "CloudCall is more than just a telephony system. It integrated into all the different systems that we use" - Simon Trigg, Director, Quanta RecruitmentScreenshot of "What we had wasn't working. We had to get smarter, more intelligent with the way out telephony system integrated with our CRM" - Leighton Grant, IT Manager, Oakleaf Partnership Ltd