Likelihood to Recommend
Cloudtalk is by far the best value-for-price software out there for call center solutions. Packed with features, very accessible, kind and accessible customer support, and cheap, especially when compared with their competitors for the same range of features. Easy entry-level software, especially if you're a startup that doesn't want to make big initial commitments but needs a solution that scales with the business.
Read full review
Lingo is great for small to mid sized company working with big box retailers that want to manage EDI in a cost effective but also time efficient manner. If you are looking for complete automation and integration, or a highly developed interface this is not the EDI platofrm for you
Read full review Pros It's extremely simple to install and integrate Their smart dialer option reduces time spent typing in number and helps make more calls It makes life super easy to keep track of calls being made and how long calls are but also to listen back on calls made Read full review User friendly, easy to see what needs to be done for each retail partner and completing all required documents Its price is competitive compared to other options Nice that they don't send a million update and confirmation emails like some platforms Read full review Cons A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one. Desktop app has had some instability issue. IVR needs to be self-recorded which can lead to a lower quality. Read full review Cost setup for each retail partner is steep. In this digital age, it seems like a rip off to have to pay for this service ERP/Warehouse integration - it does not have the ability to integrate with our ERP setup currently. Sometimes there are just one too many steps to submit documents - wish it automatically prompted to the next submission step to remember to get through all steps more easily and not get lost in submitting documents Read full review Likelihood to Renew
It is working and affordable
Read full review Usability
CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.
Read full review Support Rating
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
Read full review Alternatives Considered
It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.
Read full review
We used SPS for a brief time because our warehouse had the capability to integrate with this program. It was very expensive and the interface for manually processing was not user friendly or easy to navigate. The integration was going to be an additional large cost. Lingo, while it does not have the integration capabilities, was the lower cost and easier to use option. We could get things done quickly for a lower cost and easily teach our third party warehouse to help in the process.
Read full review Return on Investment For a similar price it is not necessary to manage so many cell phone accounts Unlike basic telephony. It is possible to have more control of the interactions with our clients. For administrators it allows better control of commercial actions or the corresponding area for communication issues Read full review It helps us save money on EDI processing It was user friendly so we could have our warehouse take over helping us process ASNs and take over steps on processing EDI orders for no additional cost- this has saved our admin time needed for these orders We were able to add all our retailer partners with specific requirements without issue. It helps us stream the processing and save time/money on these orders where the margins are not always great and the rules complicated Read full review ScreenShots