What users are saying about
2 Ratings
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16 Ratings
2 Ratings
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Score 8.2 out of 100

Smith.ai Live Website Chat

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16 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Comm100

Comm100 has been great for getting customers to specific pieces of content (drivers, downloads, collateral, use cases, etc.) while the customer reaches out. The ability to share specific links in the chat window and have a preview appear is especially neat
Rob Rasmussen | TrustRadius Reviewer

Smith.ai Live Website Chat

Smith.ai Website Chat is an excellent solution for law firm owners that want a cost-effective strategy to capture lead information from website visitors.Our website generates hundreds of visitors each day and over 7,000 visitors per month. I strategically have placed the online chat feature on the contact page on our website to engage with only those potential clients that are serious about retaining our services and making a purchasing decision. I have priced this type of online chat service with several other providers (Ngage, Apex Chat). Some of these providers charge as much as $35 or hire per qualified lead. Smith.ai comes in at approximately $8-$15 per chat session with a potential lead and even offers some flat rate options. There can be further cost savings if only the chatbot feature is used without live agent support. In this option, a website visitor can engage with a chatbot using Automated questions and answers without the need for live agent support. My firm beta tested this product in of it itself and it generated several thousands of dollars in revenue.The customer support has also been exceptional. All the representatives at Smith.ai have been responsive to customer service questions and implementation of the product. Capturing leads with the chatbot feature and the live agent support has even been more profitable. Based on our CRM data, website chat leads generated over $127,500 of revenue for our firm and engaged with 230 potential clients in just the past 12 months.
Shawn Hamp, Esq. | TrustRadius Reviewer

Pros

Comm100

  • We have a live chat icon on the website, so users can easily contact us for instant support.
  • Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support.
Allan Wade | TrustRadius Reviewer

Smith.ai Live Website Chat

  • They set up and monitor your chat on your site, giving your prospects instant service.
  • I have spent so much time with their support team. I never felt more welcome to an SaaS.
  • Their phone monitoring system saves you time and will increase your profits by converting more leads into paying clients.
Lance Cook | TrustRadius Reviewer

Cons

Comm100

  • Salesforce integration is good, but is a touch buggy, and is tough to diagnose.
  • If you know anything about computers, the training Comm100 provides is remedial.
Rob Rasmussen | TrustRadius Reviewer

Smith.ai Live Website Chat

  • Although you can close the chat message, the chat bubble can not be closed and it can cause issues being able to read website content.
Sarah Renfro | TrustRadius Reviewer

Usability

Comm100

Comm100 9.1
Based on 2 answers
Super easy to use if you know anything about computers. Comm100 has done a good job of putting together functionality and easy of use for all levels.
Rob Rasmussen | TrustRadius Reviewer

Smith.ai Live Website Chat

Smith.ai Live Website Chat 8.7
Based on 9 answers
Smith.ai Live Website Chat allows you to provide a script for when they answer prospective clients. The script is customizable as your needs change. However, the script only goes so far, as they do not know your business personally. Once they do go through that script, they send you an email with the caller's contact information so you can reach out personally if they seem interested. They do so with efficiency.
Sonia Lakhany | TrustRadius Reviewer

Support Rating

Comm100

Comm100 7.3
Based on 1 answer
Customer support seems pretty good — though we haven't had many issues, our experience with getting them to troubleshoot our Salesforce integration was really the only frustrating part. We had to repeat ourselves a bunch, and the issue never really went away. We just ignored it and moved beyond
Rob Rasmussen | TrustRadius Reviewer

Smith.ai Live Website Chat

Smith.ai Live Website Chat 9.1
Based on 14 answers
Smith.ai pays for itself if we can help one site visitor move down our lead funnel to being a client. We have averaged over 50+ new leads each month since implementing the chat and with a close rate for becoming new clients that is double what our advertising PPC new client closing rate has been.
Neal Cornett | TrustRadius Reviewer

Alternatives Considered

Comm100

After a lot of research, Comm100 was our first choice. No other platform seemed as robust or provided us with as much room for growth as Comm100 did/does.
Rob Rasmussen | TrustRadius Reviewer

Smith.ai Live Website Chat

Came down to pricing. Smith.ai Live Website Chat did not have the same level of customization and support as other alternatives but there are enough customization and tools that it was clear it would solve the problems and at a good price.
Anonymous | TrustRadius Reviewer

Return on Investment

Comm100

  • Our download-to-purchase cycle increased by around 3% after applying the live chat system.
Allan Wade | TrustRadius Reviewer

Smith.ai Live Website Chat

  • Positive - Smith.ai has easily saved me $25k+ in receptionist costs. They probably helped me land another $50k in new business I would otherwise not have brought in the door because they immediately grabbed the client on our website so they didn't get away or have to wait 2 days for a call back. Great ROI (100 to 1 ROI is probably not an exaggeration for my law firm).
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Comm100

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Comm100 Editions & Modules

Additional Pricing Details

Smith.ai Live Website Chat

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Smith.ai Live Website Chat Editions & Modules

Edition
Starter$140 + $71
Basic$300 + $62
Pro$600 + $53
CustomLet us know what you need
  1. per chat after 20
  2. per chat after 50
  3. per chat after 120
Additional Pricing Details
All Live Chat packages include: - Emailed chat transcripts - Custom branding - Mobile-optimized chat widget - Unlimited Smart Q&A - Unlimited Playbook: Program questions determined by previous answers to improve lead intake - Real-time Spanish-to-English translation - SMS/Text Answering - One-time chat custom programming (hours vary by package) - Web installation and set-up - Phone and e-mail support Additional features available: - Integration with CRM software (including Salesforce and Clio), Zapier, Slack and others: https://smith.ai/integrations - Appointment booking - Additional custom programming support

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