What users are saying about
15 Ratings
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Score 8.9 out of 100
40 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Contactually, by Compass

Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
Barbara Carneiro | TrustRadius Reviewer

SAP Business ByDesign

Do you plan on going public at some point? If so, this may not be the best solution for you
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactually, by Compass
8.8
SAP Business ByDesign
Customer data management / contact management
Contactually, by Compass
9.8
SAP Business ByDesign
Workflow management
Contactually, by Compass
9.5
SAP Business ByDesign
Territory management
Contactually, by Compass
8.9
SAP Business ByDesign
Opportunity management
Contactually, by Compass
9.4
SAP Business ByDesign
Integration with email client (e.g., Outlook or Gmail)
Contactually, by Compass
9.8
SAP Business ByDesign
Contract management
Contactually, by Compass
6.0
SAP Business ByDesign
Quote & order management
Contactually, by Compass
6.0
SAP Business ByDesign
Interaction tracking
Contactually, by Compass
9.8
SAP Business ByDesign
Channel / partner relationship management
Contactually, by Compass
9.8
SAP Business ByDesign

Customer Service & Support

Contactually, by Compass
9.1
SAP Business ByDesign
Case management
Contactually, by Compass
9.7
SAP Business ByDesign
Call center management
Contactually, by Compass
8.0
SAP Business ByDesign
Help desk management
Contactually, by Compass
9.7
SAP Business ByDesign

Marketing Automation

Contactually, by Compass
9.7
SAP Business ByDesign
Lead management
Contactually, by Compass
9.8
SAP Business ByDesign
Email marketing
Contactually, by Compass
9.5
SAP Business ByDesign

CRM Project Management

Contactually, by Compass
6.3
SAP Business ByDesign
Task management
Contactually, by Compass
7.0
SAP Business ByDesign
Billing and invoicing management
Contactually, by Compass
5.0
SAP Business ByDesign
Reporting
Contactually, by Compass
7.0
SAP Business ByDesign

CRM Reporting & Analytics

Contactually, by Compass
7.0
SAP Business ByDesign
Forecasting
Contactually, by Compass
7.0
SAP Business ByDesign
Pipeline visualization
Contactually, by Compass
7.0
SAP Business ByDesign
Customizable reports
Contactually, by Compass
7.0
SAP Business ByDesign

Customization

Contactually, by Compass
7.0
SAP Business ByDesign
9.0
Custom fields
Contactually, by Compass
7.0
SAP Business ByDesign
Custom objects
Contactually, by Compass
7.0
SAP Business ByDesign
Scripting environment
Contactually, by Compass
7.0
SAP Business ByDesign
API for custom integration
Contactually, by Compass
7.0
SAP Business ByDesign
9.0
Plug-ins
Contactually, by Compass
SAP Business ByDesign
9.0

Security

Contactually, by Compass
7.5
SAP Business ByDesign
9.3
Single sign-on capability
Contactually, by Compass
9.0
SAP Business ByDesign
9.0
Role-based user permissions
Contactually, by Compass
6.0
SAP Business ByDesign
9.5

Social CRM

Contactually, by Compass
8.4
SAP Business ByDesign
Social data
Contactually, by Compass
9.8
SAP Business ByDesign
Social engagement
Contactually, by Compass
7.0
SAP Business ByDesign

Integrations with 3rd-party Software

Contactually, by Compass
9.8
SAP Business ByDesign
Marketing automation
Contactually, by Compass
9.8
SAP Business ByDesign

Platform

Contactually, by Compass
9.4
SAP Business ByDesign
Mobile access
Contactually, by Compass
9.4
SAP Business ByDesign

Payroll Management

Contactually, by Compass
SAP Business ByDesign
8.4
Benefit plan administration
Contactually, by Compass
SAP Business ByDesign
4.5
Direct deposit files
Contactually, by Compass
SAP Business ByDesign
9.1
Salary revision and increment management
Contactually, by Compass
SAP Business ByDesign
10.0
Reimbursement management
Contactually, by Compass
SAP Business ByDesign
10.0

Reporting & Analytics

Contactually, by Compass
SAP Business ByDesign
9.0
Dashboards
Contactually, by Compass
SAP Business ByDesign
8.6
Standard reports
Contactually, by Compass
SAP Business ByDesign
9.0
Custom reports
Contactually, by Compass
SAP Business ByDesign
9.5

General Ledger and Configurable Accounting

Contactually, by Compass
SAP Business ByDesign
8.6
Accounts payable
Contactually, by Compass
SAP Business ByDesign
9.0
Accounts receivable
Contactually, by Compass
SAP Business ByDesign
9.0
Global Financial Support
Contactually, by Compass
SAP Business ByDesign
9.0
Primary and Secondary Ledgers
Contactually, by Compass
SAP Business ByDesign
9.0
Intercompany Accounting
Contactually, by Compass
SAP Business ByDesign
8.6
Localizations
Contactually, by Compass
SAP Business ByDesign
8.1
Journals and Reconciliations
Contactually, by Compass
SAP Business ByDesign
8.5
Enterprise Accounting
Contactually, by Compass
SAP Business ByDesign
9.0
Configurable Accounting
Contactually, by Compass
SAP Business ByDesign
9.0
Centralized Rules Framework
Contactually, by Compass
SAP Business ByDesign
8.0
Standardized Processes
Contactually, by Compass
SAP Business ByDesign
8.0

Inventory Management

Contactually, by Compass
SAP Business ByDesign
9.0
Inventory tracking
Contactually, by Compass
SAP Business ByDesign
9.0
Automatic reordering
Contactually, by Compass
SAP Business ByDesign
10.0
Location management
Contactually, by Compass
SAP Business ByDesign
8.0
Manufacturing module
Contactually, by Compass
SAP Business ByDesign
9.0

Order Management

Contactually, by Compass
SAP Business ByDesign
8.4
Pricing
Contactually, by Compass
SAP Business ByDesign
9.0
Order entry
Contactually, by Compass
SAP Business ByDesign
9.0
Credit card processing
Contactually, by Compass
SAP Business ByDesign
4.5
Cost of goods sold
Contactually, by Compass
SAP Business ByDesign
9.0
Order Orchestration
Contactually, by Compass
SAP Business ByDesign
9.0
End-to-end order visibility
Contactually, by Compass
SAP Business ByDesign
10.0
Order exception Resolution
Contactually, by Compass
SAP Business ByDesign
8.0

Subledger and Financial Process

Contactually, by Compass
SAP Business ByDesign
9.1
Automated Invoice Processing
Contactually, by Compass
SAP Business ByDesign
9.0
Shared Services Payments
Contactually, by Compass
SAP Business ByDesign
9.0
Billings Management
Contactually, by Compass
SAP Business ByDesign
8.6
Customer Receipt Applications
Contactually, by Compass
SAP Business ByDesign
9.0
Customer Collections
Contactually, by Compass
SAP Business ByDesign
9.0
Revenue Recognition
Contactually, by Compass
SAP Business ByDesign
9.0
Cash Management
Contactually, by Compass
SAP Business ByDesign
9.0
Asset Management
Contactually, by Compass
SAP Business ByDesign
9.0
Travel & Expense Management
Contactually, by Compass
SAP Business ByDesign
10.0
Budgetary Control & Encumbrance Accounting
Contactually, by Compass
SAP Business ByDesign
10.0
Period Close
Contactually, by Compass
SAP Business ByDesign
9.0
Transactions Tax
Contactually, by Compass
SAP Business ByDesign
8.0
Subledger Reconciliations
Contactually, by Compass
SAP Business ByDesign
9.0

Project Financial Management

Contactually, by Compass
SAP Business ByDesign
9.0
Budgeting and Forecasting
Contactually, by Compass
SAP Business ByDesign
10.0
Project Costing
Contactually, by Compass
SAP Business ByDesign
9.0
Cost Capture
Contactually, by Compass
SAP Business ByDesign
9.0
Capital Project Management
Contactually, by Compass
SAP Business ByDesign
9.0
Customer Invoicing
Contactually, by Compass
SAP Business ByDesign
9.0
Customer Contract Compliance
Contactually, by Compass
SAP Business ByDesign
8.0
Project Revenue Recognition
Contactually, by Compass
SAP Business ByDesign
9.0
Project Financial Performance Analysis
Contactually, by Compass
SAP Business ByDesign
9.0
Project Financials Dashboard
Contactually, by Compass
SAP Business ByDesign
9.0
Real-time Financial Reporting
Contactually, by Compass
SAP Business ByDesign
9.0
Embedded Business Intelligence
Contactually, by Compass
SAP Business ByDesign
9.0
Project Planning Collaboration
Contactually, by Compass
SAP Business ByDesign
9.0

Project Execution Management

Contactually, by Compass
SAP Business ByDesign
8.3
Project Planning and Scheduling
Contactually, by Compass
SAP Business ByDesign
9.0
Project Manager Dashboard
Contactually, by Compass
SAP Business ByDesign
9.0
Resource Manager Dashboard
Contactually, by Compass
SAP Business ByDesign
8.0
Task Insight for Project Managers
Contactually, by Compass
SAP Business ByDesign
8.0
Project Manager Mobile Functionality
Contactually, by Compass
SAP Business ByDesign
8.0
Team Member Task Collaboration
Contactually, by Compass
SAP Business ByDesign
8.0
Real-Time Project Reporting
Contactually, by Compass
SAP Business ByDesign
8.0

Grants Management

Contactually, by Compass
SAP Business ByDesign
10.0
Award Lifecycle Management
Contactually, by Compass
SAP Business ByDesign
10.0
Spending Control
Contactually, by Compass
SAP Business ByDesign
10.0
Billing
Contactually, by Compass
SAP Business ByDesign
10.0

Procurement

Contactually, by Compass
SAP Business ByDesign
8.0
Sourcing Analysis
Contactually, by Compass
SAP Business ByDesign
8.0
Bids Analyzed and Compared
Contactually, by Compass
SAP Business ByDesign
8.0
Invoice Automated Matching
Contactually, by Compass
SAP Business ByDesign
8.0
Requisitions-to-Purchase Orders Integrated
Contactually, by Compass
SAP Business ByDesign
8.0
Spend Compliance Management
Contactually, by Compass
SAP Business ByDesign
8.0
Supplier Management
Contactually, by Compass
SAP Business ByDesign
8.0

Logistics

Contactually, by Compass
SAP Business ByDesign
9.0
Inventory Visibility
Contactually, by Compass
SAP Business ByDesign
9.0
Warehouse Workforce Management
Contactually, by Compass
SAP Business ByDesign
9.0

Manufacturing

Contactually, by Compass
SAP Business ByDesign
8.9
Production Process Design
Contactually, by Compass
SAP Business ByDesign
9.0
Supply Chain Business Flows
Contactually, by Compass
SAP Business ByDesign
9.0
Production Management
Contactually, by Compass
SAP Business ByDesign
9.0
Contracted Manufacturing Management
Contactually, by Compass
SAP Business ByDesign
10.0
Configuration Management
Contactually, by Compass
SAP Business ByDesign
8.0
Work Definition
Contactually, by Compass
SAP Business ByDesign
10.0
Work Execution
Contactually, by Compass
SAP Business ByDesign
8.0
Advanced Fulfillment
Contactually, by Compass
SAP Business ByDesign
8.0
Manufacturing Costs
Contactually, by Compass
SAP Business ByDesign
9.0

Supply Chain

Contactually, by Compass
SAP Business ByDesign
8.5
Forecasting
Contactually, by Compass
SAP Business ByDesign
9.0
Inventory Planning
Contactually, by Compass
SAP Business ByDesign
9.0
Multi-tier Supply Chain Planning
Contactually, by Compass
SAP Business ByDesign
8.0
Performance Monitoring
Contactually, by Compass
SAP Business ByDesign
8.0

Pros

Contactually, by Compass

  • The get connected prompts is a very useful feature.
  • Good data consolidation picked up from a variety of sources.
  • Once added, the contact profiles are updated regularly with how the contacts' LinkedIn profile would change.
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

  • I like the ease of use and the implementation methodology.
  • With SAP Business ByDesign you can integrate other systems with Web Services, and data technology to get information easy and fast.
  • SAP Business ByDesign includes an Analytics Module to create new reports in regards to your needs.
Henry Winchonlong | TrustRadius Reviewer

Cons

Contactually, by Compass

  • Pipeline functions. It's pretty bare minimum right now.
  • Capturing text and phone calls outside the app. It's hard to remember to initiate both from the app.
  • Calendar function. You should be able to edit the calendar in Contactually and it would sync with your Google calendar.
Leilani Chin | TrustRadius Reviewer

SAP Business ByDesign

  • Time off request could be better. Right now, there is no option for sick time
  • It crashes often
  • Customization could be better
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Contactually, by Compass

Contactually, by Compass 1.0
Based on 1 answer
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 3 answers
SAP BYD work centers are consistent and easy to navigate once you understand one work center. The document flow tab that is in each window allows one to see all related transactions. Document flow is important because one is able to see the flow of transactions and can therefore reverse transactions by following the document flow in reverse. It is possible to group items in each overview screen to see what items are open. The system is working as hoped.
Larry Peck, CPA | TrustRadius Reviewer

Usability

Contactually, by Compass

Contactually, by Compass 7.0
Based on 1 answer
Easy to use, does not require a strong technical background at all.
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
Because SAP Business ByDesign allows us to improve our work, reduce the operational steps, implement audit controls, allows us found standard reports or it allows us to create new ones if you need more than the exists are enough for your work or your needs. Overall, SAP Business ByDesign allows us to standardize our operations, enhance our work, improve our skills, work over a web environment or mobile interface.
Henry Winchonlong | TrustRadius Reviewer

Support Rating

Contactually, by Compass

No score
No answers yet
No answers on this topic

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 1 answer
The Business ByDesign support is stablished since you contract the service with SAP. SAP resolves according to the service level agreement. Currently, we continue with the service and we are using the support channels available. We are receiving the support. The SAP support gets an incident and after that, they contact us to resolve the incident, if necessary, they set the meeting to understand it or we explain the incident
Henry Winchonlong | TrustRadius Reviewer

Implementation Rating

Contactually, by Compass

No score
No answers yet
No answers on this topic

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
I recommend implementing all workshops during the ERP selection that you need to know very well about the ERP software. It allows us to gather information to accurate the plan of the project implementation. Additionally, we must reach the high-level commitment to achieve the main goals, to define the RACI matrix and communicate to all project stakeholders.
Henry Winchonlong | TrustRadius Reviewer

Alternatives Considered

Contactually, by Compass

It seemed to have everything that I wanted and wasn't too expensive.
Leilani Chin | TrustRadius Reviewer

SAP Business ByDesign

ByDesign stacks up well against the competition. Companies that do multiple things are usually the best fit (manufacturing, distribution, and service). The more 'modules' used, the fewer competitors will be able to meet the company's needs. It is not inexpensive, but if the needs of the company have the complexity from either a global perspective and need localizations and foreign currency, or a volume perspective and need resources greater than what can be easily housed on-premise, ByDesign should be a top consideration.
Brandon Knight | TrustRadius Reviewer

Return on Investment

Contactually, by Compass

  • It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
Sabrina Marshall-Wojtewicz | TrustRadius Reviewer

SAP Business ByDesign

  • Positive - Access to the real-time reporting allowing for faster decision making especially when fixed price projects are heading into an over budget position.
  • Positive - Complex KPI can now be tracked and as a consequence intensive plans can be made to capitalise on this level of reporting. Staff also have clear visibility over their own performance.
  • Negative - We are a bit on the small side at 30 employees for a ByD solution so it was relatively expensive for us. It would be a much better value preposition above 50 employees.
Rod Taubman | TrustRadius Reviewer

Screenshots

Pricing Details

Contactually, by Compass

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Business ByDesign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Contactually, by Compass
9.0
SAP Business ByDesign
9.5

Likelihood to Renew

Contactually, by Compass
1.0
SAP Business ByDesign
9.0

Usability

Contactually, by Compass
7.0
SAP Business ByDesign
8.0

Support Rating

Contactually, by Compass
SAP Business ByDesign
9.0

Implementation Rating

Contactually, by Compass
SAP Business ByDesign
8.0

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