10 Ratings
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Score 7.1 out of 100
23 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

ConnectWise Command (formerly Continuum)

Before the merger, I'd have likely rated them a 9. But I think it's smart to be pessimistic about the tool at the moment. Not that the end result won't be great, but I believe people would be better off on a more stable tool if they have to pick/change right this minute. Once ConnectWise has had Continuum Command for a few years and all the dust has settled, this product will likely shoot back up in recommendations.
Anonymous | TrustRadius Reviewer

Site24x7 All-in-One Monitoring

[Site24x7 All-in-One Monitoring is] well suited in website monitoring where especially for uptime and availability of the website. Due to its cloud nature, the company has servers distributed globally that allow to check site availability from anywhere in the world.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

ConnectWise Command (formerly Continuum)
Site24x7 All-in-One Monitoring
8.5
Remote monitoring
ConnectWise Command (formerly Continuum)
Site24x7 All-in-One Monitoring
9.3
Network device monitoring
ConnectWise Command (formerly Continuum)
Site24x7 All-in-One Monitoring
7.7
Multiple Server Monitoring
ConnectWise Command (formerly Continuum)
Site24x7 All-in-One Monitoring
8.9
Multi-device monitoring
ConnectWise Command (formerly Continuum)
Site24x7 All-in-One Monitoring
8.0
Automated alerts and notifications
ConnectWise Command (formerly Continuum)
Site24x7 All-in-One Monitoring
8.5

Management Tasks

ConnectWise Command (formerly Continuum)
Site24x7 All-in-One Monitoring
7.5
Policy-based automation
ConnectWise Command (formerly Continuum)
Site24x7 All-in-One Monitoring
7.5

Reporting

ConnectWise Command (formerly Continuum)
Site24x7 All-in-One Monitoring
8.3
Performance data reports
ConnectWise Command (formerly Continuum)
Site24x7 All-in-One Monitoring
8.3
Customizable reporting
ConnectWise Command (formerly Continuum)
Site24x7 All-in-One Monitoring
8.1
Data visualization
ConnectWise Command (formerly Continuum)
Site24x7 All-in-One Monitoring
8.7
Risk analysis
ConnectWise Command (formerly Continuum)
Site24x7 All-in-One Monitoring
8.0

Security

ConnectWise Command (formerly Continuum)
Site24x7 All-in-One Monitoring
7.0
Antivirus and malware management
ConnectWise Command (formerly Continuum)
Site24x7 All-in-One Monitoring
7.0

Pros

ConnectWise Command (formerly Continuum)

  • Server monitoring and notification
  • Desktop Patch management
  • Network operation center (NOC) support for projects and issue resolution
  • Internal Help Desk options
Dale Bradford | TrustRadius Reviewer

Site24x7 All-in-One Monitoring

  • Very clean website UI. Tests are well categorized and navigation is very simple.
  • The accompanying mobile app is very useful when on the go as it can also notify you of any issues.
  • The cost of the platform is very cheap and the cost also scales at a low amount.
  • No on-premise footprint. All cloud-based.
Rob Bates | TrustRadius Reviewer

Cons

ConnectWise Command (formerly Continuum)

  • Better reporting.
  • Patching can still use some help.
Rob Rotundo | TrustRadius Reviewer

Site24x7 All-in-One Monitoring

  • Ability to edit an existing maintenance schedule, vs creating a new one each time
  • Grouping of emails to SMS and non SMS alerts to save on false alerts
  • Setup of Realtime user monitor was not as functional as expected with regard to adding 3rd party scripts.
Rob Domenico | TrustRadius Reviewer

Support Rating

ConnectWise Command (formerly Continuum)

No score
No answers yet
No answers on this topic

Site24x7 All-in-One Monitoring

Site24x7 All-in-One Monitoring 8.5
Based on 3 answers
I have only had to use support once, so I can't go into much detail about their support team. The one time I did use it the response was fast but the resolution took some time.
Wes Dunaway | TrustRadius Reviewer

Alternatives Considered

ConnectWise Command (formerly Continuum)

Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate.Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...
Anonymous | TrustRadius Reviewer

Site24x7 All-in-One Monitoring

The biggest difference between Site24x7 and products like PRTG, Nagios, or Icinga, is that Site24x7 is hosted off the network, completely externally. The others do a great job on network alerts-- and some can even be configured to send SMS or phone calls with the right equipment and plugins-- but they usually reside in the network or at least on-site. Hosting them in the cloud might be a way around that, in which case they would be pretty similar to Site24x7 in capability, but without the additional software costs in the case of Nagios and Icinga (both open source).
Robert Paul | TrustRadius Reviewer

Return on Investment

ConnectWise Command (formerly Continuum)

No answers on this topic

Site24x7 All-in-One Monitoring

  • Cost savings have been substantial at approximately 70%.
  • We do suffer delayed email notifications and regular locational failures from 24x7. However, this is easily overcome by extra locational checks.
  • Much quicker responses from out of hours teams with the benefit of the mobile app, which is user-friendly.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Command (formerly Continuum)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ConnectWise Command (formerly Continuum) Editions & Modules

Additional Pricing Details

Site24x7 All-in-One Monitoring

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$1.00*

* monitors

Site24x7 All-in-One Monitoring Editions & Modules

Edition
Starter$9.001
Pro$35.002
Classic$89.003
Elite$225.004
Enterprise$449.005
Enterprise Plus Web$899.006
  1. 10 monitors
  2. 40 Monitors
  3. 100 Monitors
  4. 250 Monitors
  5. 500 Monitors
  6. 2500 Monitors
Additional Pricing Details
Each Pack will also support additional benefits such as Network interfaces, Applogs, Alert credits etc. You can also, purchase add-ons to create custom pricing options. Please visit the vendor's pricing page, for more information.

Rating Summary

Likelihood to Recommend

ConnectWise Command (formerly Continuum)
5.8
Site24x7 All-in-One Monitoring
8.6

Support Rating

ConnectWise Command (formerly Continuum)
Site24x7 All-in-One Monitoring
8.5

Add comparison