What users are saying about
Top Rated
1003 Ratings
Top Rated
1003 Ratings
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Score 8.2 out of 100
17 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

ConnectWise Control

ConnectWise Control is very well suited to IT teams managing overall infrastructure, both internal and MSP's. It shines as a dependable tool that just plain works. I have already highly recommended it to peers in the industry. It is not suited for providing individual users access to their own machines. Its geared as a tool for IT and less so a tool for end users.
Andrew Haskell | TrustRadius Reviewer

ReadyTalk (Discontinued)

Think about your needs as an organization and whether you will be using primarily audio only or audio plus web. If audio only then ReadyTalk will certainly meet your need. If web, then shop around for functionality, support, and price. I am fairly "neutral" on ReadyTalk - neither a huge cheerleader nor a huge detractor.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

ConnectWise Control
8.5
ReadyTalk (Discontinued)
Screen sharing
ConnectWise Control
9.3
ReadyTalk (Discontinued)
File transfer
ConnectWise Control
8.6
ReadyTalk (Discontinued)
Instant message
ConnectWise Control
8.5
ReadyTalk (Discontinued)
Secure remote access with Smart Card authentication
ConnectWise Control
8.0
ReadyTalk (Discontinued)
Access to sleeping/powered-off computers
ConnectWise Control
7.9
ReadyTalk (Discontinued)
Over-the-Internet remote session
ConnectWise Control
9.0
ReadyTalk (Discontinued)
Initiate remote control from mobile
ConnectWise Control
8.0
ReadyTalk (Discontinued)
Remote management of servers & workstations
ConnectWise Control
8.7
ReadyTalk (Discontinued)
Remote Active Directory® management
ConnectWise Control
8.8
ReadyTalk (Discontinued)
Centralized management dashboard
ConnectWise Control
8.4
ReadyTalk (Discontinued)
Session record
ConnectWise Control
8.6
ReadyTalk (Discontinued)
Annotations
ConnectWise Control
9.1
ReadyTalk (Discontinued)
Monitoring and Alerts
ConnectWise Control
8.0
ReadyTalk (Discontinued)
Multi-platform remote control
ConnectWise Control
8.7
ReadyTalk (Discontinued)

Performance & Compatibility of Online Events Software

ConnectWise Control
ReadyTalk (Discontinued)
9.0
High quality audio
ConnectWise Control
ReadyTalk (Discontinued)
8.9
High quality video
ConnectWise Control
ReadyTalk (Discontinued)
9.0
Low bandwidth requirements
ConnectWise Control
ReadyTalk (Discontinued)
9.0
Mobile support
ConnectWise Control
ReadyTalk (Discontinued)
9.0

Screen Sharing

ConnectWise Control
ReadyTalk (Discontinued)
9.0
Desktop sharing
ConnectWise Control
ReadyTalk (Discontinued)
8.8
Whiteboards
ConnectWise Control
ReadyTalk (Discontinued)
9.1

Online Meetings / Events

ConnectWise Control
ReadyTalk (Discontinued)
9.0
Calendar integration
ConnectWise Control
ReadyTalk (Discontinued)
8.9
Meeting initiation
ConnectWise Control
ReadyTalk (Discontinued)
8.9
Integrates with social media
ConnectWise Control
ReadyTalk (Discontinued)
8.5
Record meetings / events
ConnectWise Control
ReadyTalk (Discontinued)
9.5
Slideshows
ConnectWise Control
ReadyTalk (Discontinued)
9.2

Online Events Collaboration

ConnectWise Control
ReadyTalk (Discontinued)
9.4
Live chat
ConnectWise Control
ReadyTalk (Discontinued)
9.5
Audience polling
ConnectWise Control
ReadyTalk (Discontinued)
9.5
Q&A
ConnectWise Control
ReadyTalk (Discontinued)
9.1

Online Events Security

ConnectWise Control
ReadyTalk (Discontinued)
8.4
User authentication
ConnectWise Control
ReadyTalk (Discontinued)
8.7
Participant roles & permissions
ConnectWise Control
ReadyTalk (Discontinued)
9.0
Confidential attendee list
ConnectWise Control
ReadyTalk (Discontinued)
7.6

Pros

ConnectWise Control

  • Self-hosted - this is great for me and makes it easy to control my data, which is important for my clients.
  • Mobile Access - being able to quickly diagnose and resolve an issue while on the road is great.
  • Persistent - "always on" connections with screen capture.
  • Great User Interface and chat works exceptionally well.
Jonathan Hanson | TrustRadius Reviewer

ReadyTalk (Discontinued)

  • Screen share/conference calling: They make it quick and easy to join a meeting for your guests. They don't need to download anything; all they need to do is click on the link and enter the access code.
  • Mobile App: The app has been great for our team as they can now easily start a meeting with a click of a button from the app.
  • Recordings: It is very easy to record a webinar or conference call which you can then download.
Bryce Johnston | TrustRadius Reviewer

Cons

ConnectWise Control

  • If CWC integrated with more RMM software other than LabTech it would be great as LabTech is way too expensive and convoluted at this point so we discontinued using it in favor of a simpler and much less expensive option.
  • Though it does support multiple monitors well, it would be nice to have the ability to have it automatically pop each remote monitor out to the local monitors if so desired.
  • Right now it uses email for multifactor authentication, I would rather it use an electronic key that can be stored on cell phone or user desktop.
  • The ability for it to automatically login to a Windows desktop would be a big help as well. It will store a username and password but you must manually send a control-alt-delete and then click a button to have it fill. Tying to something like Lastpass along with an autologin feature would be great.
Mike Vaughan | TrustRadius Reviewer

ReadyTalk (Discontinued)

  • If ReadyTalk provided an easier way to set up the initial call through a different platform aside from email, it may make things a bit simpler.
  • ReadyTalk's monitor-specific screensharing process is a bit clunky and could be a bit better in identifying which monitor has been selected for sharing.
  • ReadyTalk's admin dashboard could use a UI update.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Control

ConnectWise Control 8.7
Based on 38 answers
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
Craig Lockley | TrustRadius Reviewer

ReadyTalk (Discontinued)

No score
No answers yet
No answers on this topic

Usability

ConnectWise Control

ConnectWise Control 8.5
Based on 28 answers
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
Sam Segura | TrustRadius Reviewer

ReadyTalk (Discontinued)

ReadyTalk (Discontinued) 7.0
Based on 1 answer
ReadyTalk is easy to use, but I did find the initial integration to Outlook a bit cumbersome. I couldn't tell you how to do it now - someone else had to walk me through it when I started at the company. We also have a lot of issues with people trying to use their computers for audio; often, it stops working entirely mid-meeting
Lisa Durant | TrustRadius Reviewer

Reliability and Availability

ConnectWise Control

ConnectWise Control 9.0
Based on 4 answers
The past 45 days, only had one outage that lasted about 15 minutes. NOT TOO SHABBY! There have been some unexpected reboots and moves but not a show stopper in any way.
Sam Segura | TrustRadius Reviewer

ReadyTalk (Discontinued)

No score
No answers yet
No answers on this topic

Performance

ConnectWise Control

ConnectWise Control 7.8
Based on 8 answers
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
Tresha Ivey | TrustRadius Reviewer

ReadyTalk (Discontinued)

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Control

ConnectWise Control 6.0
Based on 50 answers
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
Bradley Jones | TrustRadius Reviewer

ReadyTalk (Discontinued)

ReadyTalk (Discontinued) 6.4
Based on 1 answer
They have been responsive to support-related issues.
Adrian Pirness | TrustRadius Reviewer

Online Training

ConnectWise Control

ConnectWise Control 7.5
Based on 24 answers
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
Michael Dodd | TrustRadius Reviewer

ReadyTalk (Discontinued)

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Control

ConnectWise Control 8.0
Based on 20 answers
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
Craig Lockley | TrustRadius Reviewer

ReadyTalk (Discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectWise Control

We selected ConnectWise based on the recommendations of a key contractor and used it in comparison with several other interfaces. It seemed to be the simplest and most effective solution for the problems we were seeing with remote access. We don't have dedicated support personnel or even an IT department, so it helps to keep things simple.
Brad Orfall | TrustRadius Reviewer

ReadyTalk (Discontinued)

Other regions in our organization have implemented WebEx. We have experienced poor audio and lack of customer service in our region. For quick interoffice communication and screen share, we use Skype for Business. Many people who have had the choice between WebEx and ReadyTalk will, more times than not, request a ReadyTalk account to be created. They feel the interface is much simpler to adapt. WebEx is not super friendly, especially on the backend of the tool.
Nicholas Messiah | TrustRadius Reviewer

Scalability

ConnectWise Control

ConnectWise Control 7.0
Based on 16 answers
As far as I can see there are no real barriers to scaling up - as and when we need more subscriptions, we can add them in with no negative impact to the existing way that we're using the tool
Michael Dodd | TrustRadius Reviewer

ReadyTalk (Discontinued)

No score
No answers yet
No answers on this topic

Return on Investment

ConnectWise Control

  • We have been able to increase our response times and support more clients resulting in 35% increase in support revenue
  • The Triggers has allowed us to build a monitoring service that we offer to our clients as a service with recurring fee.
  • It has definitely strengthened existing customer loyalty and has bought us new clients.
David Lloyd | TrustRadius Reviewer

ReadyTalk (Discontinued)

  • Positive impact. Able to fluidly demonstrate our software over conference call at the drop of a dime
  • Positively impacts clients onboarding process due to ability to screen share with a high amount of people at the same time
  • Higher ROI due to ability to show clients our new platform before their purchase in order to show the value of our product in real time via Readytalk conference
Anonymous | TrustRadius Reviewer

Screenshots

ReadyTalk (Discontinued)

Pricing Details

ConnectWise Control

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ReadyTalk (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectWise Control
8.9
ReadyTalk (Discontinued)
8.3

Likelihood to Renew

ConnectWise Control
8.7
ReadyTalk (Discontinued)

Usability

ConnectWise Control
8.5
ReadyTalk (Discontinued)
7.0

Reliability and Availability

ConnectWise Control
9.0
ReadyTalk (Discontinued)

Performance

ConnectWise Control
7.8
ReadyTalk (Discontinued)

Support Rating

ConnectWise Control
6.0
ReadyTalk (Discontinued)
6.4

Online Training

ConnectWise Control
7.5
ReadyTalk (Discontinued)

Implementation Rating

ConnectWise Control
8.0
ReadyTalk (Discontinued)

Scalability

ConnectWise Control
7.0
ReadyTalk (Discontinued)

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