Top Rated
244 Ratings
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159 Ratings
Top Rated
244 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Microsoft To Do (formerly Wunderlist)

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159 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

ConnectWise Manage

Wouldn't be good for small businesses and unless you are providing work that needs to be generated by a ticket, this wouldn't be for you. It's great for companies that need to log specific information for customers and record time entered by employees. It's good for project management, keeping track of financials and time
Alissa Levanway | TrustRadius Reviewer

Microsoft To Do (formerly Wunderlist)

It's such a simple and effective tool! If you need an app to safely store your To-do's and make sure you stay on top of things, this is it. You can divide tasks lists into folders (like "home" and "business"), share the lists with co-workers, set notifications, even mark items as a priority. It's great for smaller, day-to-day tasks but if you need something to manage a bigger project or a team, you should look into more robust project management tools. Although this is a great app, it cannot replace tools like TeamWork, Basecamp etc. But they work great together
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

ConnectWise Manage
7.2
Microsoft To Do (formerly Wunderlist)
Organize and prioritize service tickets
ConnectWise Manage
7.4
Microsoft To Do (formerly Wunderlist)
Expert directory
ConnectWise Manage
7.3
Microsoft To Do (formerly Wunderlist)
Subscription-based notifications
ConnectWise Manage
6.6
Microsoft To Do (formerly Wunderlist)
ITSM collaboration and documentation
ConnectWise Manage
6.2
Microsoft To Do (formerly Wunderlist)
Ticket creation and submission
ConnectWise Manage
7.9
Microsoft To Do (formerly Wunderlist)
Ticket response
ConnectWise Manage
8.0
Microsoft To Do (formerly Wunderlist)

Self Help Community

ConnectWise Manage
6.3
Microsoft To Do (formerly Wunderlist)
External knowledge base
ConnectWise Manage
6.6
Microsoft To Do (formerly Wunderlist)
Internal knowledge base
ConnectWise Manage
6.0
Microsoft To Do (formerly Wunderlist)

Multi-Channel Help

ConnectWise Manage
5.8
Microsoft To Do (formerly Wunderlist)
Customer portal
ConnectWise Manage
6.9
Microsoft To Do (formerly Wunderlist)
IVR
ConnectWise Manage
4.2
Microsoft To Do (formerly Wunderlist)
Social integration
ConnectWise Manage
4.0
Microsoft To Do (formerly Wunderlist)
Email support
ConnectWise Manage
6.5
Microsoft To Do (formerly Wunderlist)
Help Desk CRM integration
ConnectWise Manage
7.5
Microsoft To Do (formerly Wunderlist)

Project Management

ConnectWise Manage
Microsoft To Do (formerly Wunderlist)
6.6
Task Management
ConnectWise Manage
Microsoft To Do (formerly Wunderlist)
8.5
Resource Management
ConnectWise Manage
Microsoft To Do (formerly Wunderlist)
7.3
Gantt Charts
ConnectWise Manage
Microsoft To Do (formerly Wunderlist)
6.9
Scheduling
ConnectWise Manage
Microsoft To Do (formerly Wunderlist)
7.2
Workflow Automation
ConnectWise Manage
Microsoft To Do (formerly Wunderlist)
6.0
Team Collaboration
ConnectWise Manage
Microsoft To Do (formerly Wunderlist)
7.7
Support for Agile Methodology
ConnectWise Manage
Microsoft To Do (formerly Wunderlist)
6.3
Support for Waterfall Methodology
ConnectWise Manage
Microsoft To Do (formerly Wunderlist)
5.7
Document Management
ConnectWise Manage
Microsoft To Do (formerly Wunderlist)
5.8
Email integration
ConnectWise Manage
Microsoft To Do (formerly Wunderlist)
6.1
Mobile Access
ConnectWise Manage
Microsoft To Do (formerly Wunderlist)
9.0
Timesheet Tracking
ConnectWise Manage
Microsoft To Do (formerly Wunderlist)
6.9
Change request and Case Management
ConnectWise Manage
Microsoft To Do (formerly Wunderlist)
4.9
Budget and Expense Management
ConnectWise Manage
Microsoft To Do (formerly Wunderlist)
4.1

Professional Services Automation

ConnectWise Manage
Microsoft To Do (formerly Wunderlist)
6.5
Quotes/estimates
ConnectWise Manage
Microsoft To Do (formerly Wunderlist)
5.0
Invoicing
ConnectWise Manage
Microsoft To Do (formerly Wunderlist)
7.0
Project & financial reporting
ConnectWise Manage
Microsoft To Do (formerly Wunderlist)
7.8
Integration with accounting software
ConnectWise Manage
Microsoft To Do (formerly Wunderlist)
6.0

Pros

ConnectWise Manage

  • Manage's GUI is fantastic and easy to use.
  • Makes it very simple to create support tickets and organize them.
  • The different boards in Manage are what really make this product great.
  • Being able to lay everything out and easily organize to our liking is a huge plus!
  • Being customer friendly is another aspect I like.
  • The portal is easy to setup and easy for clients to use.
  • We use this feature heavily as an MSP.
John Trevino | TrustRadius Reviewer

Microsoft To Do (formerly Wunderlist)

  • Wunderlist is what you need for your to do lists. It's really simple to use.
  • Allows you to set due date to your lists, share them with your team and/or create a folder to divide and organize all your list set
  • Also, Wunderlist is compatible with all platform and devices. So you can always be updated on your list or work on them from wherever you are and with all the devices you have.
Oleg Galimov | TrustRadius Reviewer

Cons

ConnectWise Manage

  • The inventory and procurement module could use some work. It is often difficult to navigate through. A cycle count option would be a great addition as well.
  • More customization would be great especially in the PO emails.
  • The StreamLine IT function, while great, could use some improvement. It is difficult to setup and can at times interfere with other things that we do.
  • The invoices are perhaps the ugliest. A straight forward customizable invoice template, not a report that adds 20 steps to the process, would be a huge improvement.
Sebastian Abbinanti | TrustRadius Reviewer

Microsoft To Do (formerly Wunderlist)

  • Viewing more than one task at a time.
  • Email forwarding tasks - sometimes can be buggy and not always smooth.
  • Option to show more detail on a task without clicking task - example: being able to see attachment without clicking on task to view.
Brian Spatz | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Manage

ConnectWise Manage 10.0
Based on 23 answers
ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
Delano Collins | TrustRadius Reviewer

Microsoft To Do (formerly Wunderlist)

Microsoft To Do (formerly Wunderlist) 8.0
Based on 4 answers
It's working, and doing precisely what we selected it for. The only hesitation is if Microsoft suddenly drops the platform.
Gary Gray | TrustRadius Reviewer

Usability

ConnectWise Manage

ConnectWise Manage 8.0
Based on 15 answers
I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
Wes Jensen | TrustRadius Reviewer

Microsoft To Do (formerly Wunderlist)

Microsoft To Do (formerly Wunderlist) 7.8
Based on 8 answers
It does exactly what it's designed to do, and does it extremely well! It allows the sharing of task lists across multiple devices, both mobile and desktop.
Anonymous | TrustRadius Reviewer

Reliability and Availability

ConnectWise Manage

ConnectWise Manage 9.1
Based on 3 answers
We use the cloud version of ConnectWise and in the last 5 years it has never been down for us during business hours. I can only recall 1 time when it was not available during off hours when we wanted to use it.
Farrell Lusher | TrustRadius Reviewer

Microsoft To Do (formerly Wunderlist)

No score
No answers yet
No answers on this topic

Performance

ConnectWise Manage

ConnectWise Manage 8.1
Based on 6 answers
Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.
David Pavuk | TrustRadius Reviewer

Microsoft To Do (formerly Wunderlist)

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Manage

ConnectWise Manage 2.8
Based on 12 answers
The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."
Jennifer Henney | TrustRadius Reviewer

Microsoft To Do (formerly Wunderlist)

Microsoft To Do (formerly Wunderlist) 7.7
Based on 62 answers
We never had a problem that I recall, but also never used support. The biggest issue now is that it's being discontinued, so any Wunderlist users must migrate to Microsoft To-do or some competing platform by May. Not a problem if the new offering was more similar, but To-do is much more complicated, so it may be hard to jump in for less dedicated users.
Paul Weber | TrustRadius Reviewer

Online Training

ConnectWise Manage

ConnectWise Manage 6.2
Based on 7 answers
We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
Graham Green | TrustRadius Reviewer

Microsoft To Do (formerly Wunderlist)

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Manage

ConnectWise Manage 1.0
Based on 3 answers
Thoroughly review the training at ConnectWise University BEFORE starting. Ask questions to other partners - there is a huge community that is more than willing to help. Lastly, I recommend getting ConnectWise Consulting to help - it's a BIG product, and the money you spend on consulting will pay for itself by helping you and your team get off to a running start (in the right direction)
Delano Collins | TrustRadius Reviewer

Microsoft To Do (formerly Wunderlist)

Microsoft To Do (formerly Wunderlist) 10.0
Based on 6 answers
Wunderlist giving 100% work satisfaction for me and my organization
Abdul Hakkim | TrustRadius Reviewer

Alternatives Considered

ConnectWise Manage

Our business was formed through the relationship between two separate business owners, one who utilized Labtech RMM products only and myself who had used the Solarwinds RMM product and eventually their Service Desk product. One look at Connectwise manage showed that it was a significantly more developed product at the time, something that would stack up well with the likes of AutoTask. It was an easy decision to transition to the Connectwise line of products and operate in a cohesive environment supported by a single vendor. As we move forward, we are excited to bring on other products that integrate into the Automate product, allowing us to offer additional services to our customers that can be managed and monitored in one location.
Daryn O'Shea | TrustRadius Reviewer

Microsoft To Do (formerly Wunderlist)

Wunderlist is the cleanest of all these products, and also the most functional. It performs exactly like you would expect a to-do app to work, and you can make it as simple or as complex as you want. Trello boards were too much for my employees to comprehend and they could never get the hang of it. Microsoft TO-DO is just a stripped down remake of Wunderlist and will be a while before it catches up (if it ever does). Todoist is the most similar to me, and it was mostly an aesthetic choice that made me choose Wunderlist.
Jeremiah Alexander | TrustRadius Reviewer

Scalability

ConnectWise Manage

ConnectWise Manage 8.0
Based on 6 answers
ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
Nicolas Poague | TrustRadius Reviewer

Microsoft To Do (formerly Wunderlist)

No score
No answers yet
No answers on this topic

Return on Investment

ConnectWise Manage

  • ConnectWise has contributed to being more accurate with our Engineers time keeping. Being able to track everything to very granular detail has been beneficial.
  • Pre-planning and recurring service tickets for companies has been a big benefit as well. Love being able to set it and forget it.
  • Having more options on time entries has allowed our Field Engineers to become more granular with the time spent on site. It has allowed us to capture more follow up opportunities to get back in front of the Client to show them.
Carson Hagan, ITILv3 | TrustRadius Reviewer

Microsoft To Do (formerly Wunderlist)

  • Wunderlist has ensured that I never miss a small detail which has meant that I have had a system in place through which to double check each element in my work—only increasing the quality of it. This is a subtle but integral element for ROI.
  • It has helped the team work quicker and more efficiently through tasks ensuring that nothing gets left undone.
Anonymous | TrustRadius Reviewer

Screenshots

Microsoft To Do (formerly Wunderlist)

Pricing Details

ConnectWise Manage

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft To Do (formerly Wunderlist)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectWise Manage
7.0
Microsoft To Do (formerly Wunderlist)
8.2

Likelihood to Renew

ConnectWise Manage
10.0
Microsoft To Do (formerly Wunderlist)
8.0

Usability

ConnectWise Manage
8.0
Microsoft To Do (formerly Wunderlist)
7.8

Reliability and Availability

ConnectWise Manage
9.1
Microsoft To Do (formerly Wunderlist)

Performance

ConnectWise Manage
8.1
Microsoft To Do (formerly Wunderlist)

Support Rating

ConnectWise Manage
2.8
Microsoft To Do (formerly Wunderlist)
7.7

Online Training

ConnectWise Manage
6.2
Microsoft To Do (formerly Wunderlist)

Implementation Rating

ConnectWise Manage
1.0
Microsoft To Do (formerly Wunderlist)
10.0

Scalability

ConnectWise Manage
8.0
Microsoft To Do (formerly Wunderlist)

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