ScreenConnect vs. ISL Light vs. TeamViewer

TeamViewer

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ScreenConnect	Score 8.3 out of 10	N/A	ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.	$39 per month
ISL Light	Score 9.1 out of 10	Small Businesses (1-50 employees)	ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS.	$16.90 per month (1 concurrent user)
TeamViewer	Score 8.6 out of 10	N/A	TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.	$299 per year

Pricing

ScreenConnect

ISL Light

TeamViewer

Editions & Modules

One: $39
per month
Standard: $59
per month
Premium: $69
per month

Starter: $16.90
per month
Standard: $34.90
per month
Self-Hosted: $44.90
per month
Premium: $54.90
per month

Remote Access: $24.90
per month (billed annually) 1 Licensed User
Business: $50.90
per month (billed annually) 1 Licensed User
Premium: $102.90
per month (billed annually) 15 Licensed Users
Corporate: $206.90
per month (billed annually) 30 Licensed Users

Offerings

Pricing Offerings
ScreenConnect	ISL Light	TeamViewer
Free Trial
Yes	Yes	Yes
Free/Freemium Version
No	No	Yes
Premium Consulting/Integration Services
Yes	Yes	Yes

Entry-level Setup Fee

No setup fee

Optional

Additional Details

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ISL Online's pricing model considers the number of licenses purchased, which determines the maximum number of concurrent users within the organization. A concurrent user is defined as anyone running one or more sessions simultaneously from any device. There are no restrictions on the number of ISL Light users within a company or the remote devices managed. For example, with three licenses, an unlimited number of people in a company can use ISL Light and can access an unlimited number of remote devices, but only three users can use it concurrently. When one of these three users ends their session, a fourth user can begin their session, and so on.

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More Pricing Information

See prices

Pricing Info

Community Pulse
	ScreenConnect	ISL Light	TeamViewer
Considered Multiple Products	ScreenConnect Verified User Executive Chose ScreenConnect Cheaper than LogMeIn Rescue. More feature rich than TeamViewer. Incentivized Helpful? Sudhashen Naicker Co Owner Chose ScreenConnect Screenconnect just works and is less fiddly than TeamViewer. The UI and functionality make more sense. Less costly than TeamViewer licenses. Incentivized Helpful? Verified User Professional Chose ScreenConnect ConnectWise Control was more reliable and cheaper than TeamViewer and LogMeIn however the support wasn't as good when there was an issue. ConnectWise Control is a faster solution however we did experience crashes every now and again. Incentivized Helpful? Verified User Manager Chose ScreenConnect TeamViewer is great functionality-wise, but for new users, it's difficult to install and start using it. Also it turns out to be very pricey. Incentivized Helpful? MG Miguel Garcia System Administrator Chose ScreenConnect To be honest it holds it's own against TeamViewer, Teams, Timbuktu, AnyDesk etc, but has nothing that makes it better or worse. Incentivized Helpful? Verified User Manager Chose ScreenConnect TeamViewer is more more limited than what ConnectWise ScreenConnect offers. ConnectWise ScreenConnect has more trust built into it by installing running processes on the client computers. The tools work reliably and TeamViewer is not the better choice for use across multiple … Helpful? Verified User C-Level Executive Chose ScreenConnect LogMeIn & TeamViewer - both expensive and had to be replaced. Incentivized Helpful? Verified User Manager Chose ScreenConnect Its lightweight and it is slightly cheaper than TeamViewer at least at the time of buying ScreenConnect. But we are exploring any desk and splash top again. Helpful? Verified User Employee Chose ScreenConnect We prefer ScreenConnect as it is much better for an MSP with thousands of client machines, the other options don't provide an easy way of accessing a machine quickly enough. We have also had an issue with the other software's reliability to connect. ScreenConnect's integration … Incentivized Helpful? Verified User Administrator Chose ScreenConnect Although ScreenConnect is more expensive than the competition, you get what you pay for. ScreenConnect is easy to use as an admin, and end user. It is easy to set up and configure, and it allows you to quickly view the status of devices and access them remotely from one dashboard Incentivized Helpful? Rick Castellini Owner Chose ScreenConnect For cost and management capabilities, I found ScreenConnect to be the best option. Some of the other services offered easier connection opportunities for my clients, but overall, I liked the tools and price point of ScreenConnect. Helpful? Verified User Manager Chose ScreenConnect I think ConnectWise ScreenConnect is by far the superior product to all of these. It is way ahead and does do not even come close. It has way more options and features and is much easier to use and manage. Incentivized Helpful? Jonathan Armstrong Senior Systems Officer Chose ScreenConnect I prefer ScreenConnect's ability to self-host. Incentivized Helpful? John Besedic Owner Chose ScreenConnect Used Logmein until it became too expensive to use. Used Teamviewer and again it is cost prohibitive for my company to use and afford. Labtech replace logmein, which was the last platform solution we used before moving to screenconnect. Incentivized Helpful? Michael Nelson Owner Chose ScreenConnect ConnectWise Control is far superior just on price alone. Logmein Rescue's pricing is ridiculous in comparison. The ease of use from the end user is similar with both products. However, the technician side of the software is significantly better on the ConnectWise Control … Incentivized Helpful? KM Kenny McGarrity IT Infrastructure Manager Chose ScreenConnect ConnectWise Control gives you a lot of the features that the other products provide, but nothing that you won't use. Nothing is worse than a clunky remote session where you are fighting for CPU/RAM resources, and ConnectWise Control beats them all hands down. This product is … Incentivized Helpful? BN Ben Nichols System Administrator Chose ScreenConnect Would recommending ScreenConnect over others Incentivized Helpful? TV Truc Vo Sr. System Admin Chose ScreenConnect ConnectWise is easy to implement, the software functions and feature support our users equipments. Deployment agents is simple, can be run on demand with url and email. Agent could be pre-install and provide constantly remote access to user PC or equipment. It also offer a … Incentivized Helpful? Verified User Technician Chose ScreenConnect There's no comparison. ConnectWise Control is the clear winner. The interface is much more intuitive and easy to use. Incentivized Helpful? RH Richard Hogan Engineering Technician Chose ScreenConnect We used a few other products before we found ConnectWise Control. While the other products worked well for us, the vendors kept raising the prices to the point that they became unaffordable for a small company like mine. Incentivized Helpful? JR Josh Ryan Information Technology Manager Chose ScreenConnect I selected ConnectWise over these others for the ease of use to users first, and then for the ease of use and feature sets for myself. With every other solution I have listed, I ran into connection issues with the user not being able to initiate support, UAC issues, and a much … Incentivized Helpful? Verified User C-Level Executive Chose ScreenConnect Comparable but cheaper. Incentivized Helpful?	ISL Light Verified User Administrator Chose ISL Light TeamViewer is too expensive and I don't like the unattended management. AnyDesk doesn't have the functions that I like most about ISL Light. TeamViewer es demasiado caro y no me gustó la gestión desatendida. AnyDesk no tiene las funciones que más me gustan de ISL Light. Helpful? Verified User Consultant Chose ISL Light Fast, quick, nonsense free, can downgrade picture quality for clients on mobile broadband The three above mentioned softwares like CWA, Splashtop and TeamViewer can require you to lookup information on how to use the software, in-comparison to ISL where it's easy graphically. Incentivized Helpful? SZ Slavc Zust CEO Chose ISL Light I've worked with TeamViewer and AnyDesk, but ISL Light is better! ISL Light is simply better and faster! But what I like most is its file transfer solution! Incentivized Helpful? RB Roy Bulder service technician Chose ISL Light For us, it was mainly the cost that made the difference. TeamViewer is simply very expensive and offers no added value compared to ISL Light. Installing the software on a server also went more smoothly. Where this was not possible with TeamViewer at the time, it worked … Incentivized Helpful? SM Sebastijan mid Systems engineer Chose ISL Light In our specific case user console simplicity in ISL light is a major positive for ISL light. ISL always on agent for unattended access is vastly superior to TeamViewer's solution. TeamViewer has become bloated in recent years, changing things for the sake of changing them, … Incentivized Helpful? Verified User Employee Chose ISL Light TeamViewer: ISL Light is cheaper. Microsoft Quick Support: ISL Light is much more comprehensive. AnyDesk: I have doubts about the product's security. Incentivized Helpful? Verified User Analyst Chose ISL Light ISL Light Online, unlike other solutions, is much more impactful in terms of security, and for other more compelling reasons. ISL Light Online a diferencia de otras soluciones es mucho mas impactante en cuanto a seguridad a diferencia de otras soluciones y por otras razones … Incentivized Helpful? NH Nicolas HAULTCOEUR Directeur informatique Chose ISL Light Better positioned in terms of cost and/or more efficient Mieux positionné en termes de coût ou/et plus efficace Incentivized Helpful? Verified User Employee Chose ISL Light We chose ISL mainly because we think locally and because the provider is from Slovenia. ISL smo vzeli predvsem, ker razmišljamo lokalno in, ker je ponudnik iz Slovenije. Incentivized Helpful? Verified User Technician Chose ISL Light Simple UI with ease of use for the end user. ISL Light compability with a range of Windows OS's. Cost effective in relation to number of licenses versus active remote control techs. Great tech support and aftersale service puts ISL Light at the front of the line above the rest. Helpful? AL Aleš Laznik IT Manager Chose ISL Light Beat them all Helpful? CM Carlos Martinez Coordinador de IT Chose ISL Light more secure Incentivized Helpful? Verified User Engineer Chose ISL Light Good feature support, on premise installation Incentivized Helpful? Verified User Vice-President Chose ISL Light Way better support, easier to connect as it only uses a short number instead of an id and password - better connection and more stable Incentivized Helpful? Verified User Manager Chose ISL Light it is easy to use for IT support and users Incentivized Helpful? Verified User Professional Chose ISL Light More bang for the buck. Incentivized Helpful? Verified User Administrator Chose ISL Light We select ISL Light for the price and for the simplicity to use Incentivized Helpful? Henry Jones Information Technology Security Specialist Chose ISL Light Support is always quick and responsive, although I only had to contact support for license renewals over the past few years, so in essence, once a year. We made use of ISL Online at other companies too, at that time there was no real contender in the market according to my … Helpful? Verified User Administrator Chose ISL Light ISL Light, although paid software, is much easier to use than all the above programs, because they have not only ads, but also other, never-to-be-added "spam". This program is suitable for almost all devices, from Windows to Android or iOS. It does not have any ads. It does not … Incentivized Helpful? KH Kai Hartig CTO Chose ISL Light Fairness, Support and License-Costs are quite important for us. Also the abbility to install an own ISL Light-Server onPrem, if we need it in furture. Helpful? Verified User Board Member Chose ISL Light ISL Light is easy to use and covers all our permanant access devices but is also easy to manage our ad-hoc clients, the only negative over some is you can't automate remote tasks Incentivized Helpful?	TeamViewer Eli Heller IT Consultant Chose TeamViewer I think AnyDesk might be a superior product and I might switch to it, screenconnect however is slower and is only accesible via a web interface Incentivized Helpful? Verified User Director Chose TeamViewer ConnectWise's screenconnect was the biggest contender to TeamViewer as they are shaking up the industry with their web-based interface, super easy installation, and one-click remote support capabilities. Their pricing blew TeamViewer out of the water, and they were able to do … Incentivized Helpful? Verified User Employee Chose TeamViewer For mobile, TeamViewer was much better, especially since some of them don't support mobile devices at all. Performance seems to be generally better than AnyDesk and on par with ScreenConnect in both performance and the feature set. One system not in the list above is RustDesk. … Incentivized Helpful? Scott Anderson CIO Chose TeamViewer Apple Remote Desktop requires a VPN connection to the LAN to be useful, but it is still necessary to use it when TeamViewer will not connect. Datto RMM seems very solid, and I like it, though I only have access to it from our MPS. It can often connect when the TV cannot. Screen… Incentivized Helpful? Robert Holman Network Administrator/ IT Operations Chose TeamViewer TeamViewer stacked up very well. Has most of the same type of features and It also has a free personal version to use. I like all the features and the direction TeamViewer is heading. We picked TeamViewer because of its ease of use and its secure connection. And the many … Incentivized Helpful? Verified User Analyst Chose TeamViewer After discovering the options that we had we decided to go with TeamViewer since we thought it would fit better our needs and we thought it was more trustworthy due to many yrs in the market. We checked the reviews of other users online and we read good things about this … Incentivized Helpful? Verified User Administrator Chose TeamViewer ConnectWise appears to be less frustrating; we will evaluate it prior to renewing our TeamViewer license. Incentivized Helpful? Steve Smith owner Chose TeamViewer I have partnered with another company from time to time, and he uses it. I am not a big fan based on having to install their app on clients' computers and their lack of features or security. Incentivized Helpful? Verified User Professional Chose TeamViewer TeamViewer is known for its user-friendly interface, making it accessible for both technical and non-technical users. The ease of use contributes to faster adoption and smoother remote collaboration experiences. The ability to establish unattended access allows for remote … Incentivized Helpful? JG James Guerra Senior Technical Specialist Chose TeamViewer Because of the ease of use in the UI and the familiarity. Incentivized Helpful? Verified User Project Manager Chose TeamViewer For bigger companies, oven the Option to go for. In my case, the decision was made before. Incentivized Helpful? Verified User Employee Chose TeamViewer TeamViewer is simple but it also doesn't come with all the security that paid for services have to offer. We tend to use it for smaller projects and for our personal use. I have enjoyed ScreenConnect for its easy to use interface and the ability to copy/transfer files. I … Incentivized Helpful? RH Richard Hogan Engineering Technician Chose TeamViewer ConnectWise Control is much easier to use than TeamViewer. It is much easier to set up a "one-off" remote support session and much much much easier to set up a "permanent" remote support connection. ConnectWise also provides a lot more information about the computers … Incentivized Helpful? Verified User Team Lead Chose TeamViewer The all-in-one aspect seemed great at first and looked like it could justify its price tag. The product's easy setup and great performance were definitely there, and our teams got up to speed really quickly. Unfortunately, after a year or so, we migrated to ConnectWise because … Incentivized Helpful? DG Diane Gannon Sr. Systems Technician Chose TeamViewer We are currently using LogMeIn Rescue now, whereas we were using TeamViewer. Our company changed due to Multi-factor authentication and more secure performance. To tell you the truth, I like all of the remote desktop support assistance apps to help others equally as far as … Incentivized Helpful? Derek Schroeder Service Manager Chose TeamViewer LogMeIn Central remains the go-to product for remote desktop. Splashtop is on the same level as TeamViewer. GoToMyPC is more of a temporary, attended remote support application. VNC Connect is very basic, but also stable and feature-rich. Incentivized Helpful? Tom Cheever President Chose TeamViewer Team Viewer is easier to use. Screen Connect offers a much better white label option. If your clients are going to have access to their remote computers as well, I recommend Screen Connect. If your team is the only one who needs access to remote computers, I recommend Team … Incentivized Helpful? Marcelo Davis Help Desk Analyst, IT Chose TeamViewer Many times while using ConnectWise Control I can't find users laptops, the user has to reboot a few times or restart services which can be a tough task if the user is not very tech savy. TeamViewer's connection using ID and password makes it easy and comfortable to the user to … Incentivized Helpful? Rahul Dhangar Senior Web Developer Chose TeamViewer I use the above-mentioned options when there is a need for connecting on a lower bandwidth internet or if the budget is stringent. Two more good alternatives I use are: AnyDesk and Ammyy Admin which works great. I wonder why these two software packages are not available in the … Incentivized Helpful? FM Frank McCann General Manager Chose TeamViewer TeamViewer is the gold standard. It is relatively easy for the end user to install the application on their PC if they have not already. Pricing is fair however we would like to see more perpetual licensing model come back not year to year, we would use it more organizational … Incentivized Helpful? Daniel Cauley Co-Owner Chose TeamViewer I selected TeamViewer over another provider because the cost is still less than most, and it's well known to my clients. It's not as cheap as ConnectWise ScreenConnect, but it's still very good and works well as my back-up remote client for my clients when recovery needs to be … Incentivized Helpful? Verified User Manager Chose TeamViewer TeamViewer is probably more dependable than the other software I tried. I had some issues with all the alternatives I tested but TeamViewer ran the best with almost no issues. I also liked that the free version can act as a trial if you are looking to test things out. It is a … Incentivized Helpful? Tanner Campbell Principle and Narrator Chose TeamViewer Frankly, TeamViewer does not stack up against these other options, it competes with them to some degree but is, in my opinion, the least of the four. Where it does excel is in its advanced feature set - in that it has many features available - even though those features are … Incentivized Helpful? Andrew Vawdrey IT Helpdesk Technician Chose TeamViewer TeamViewer is much more responsive than ScreenConnect when we tested them both out. I will say ScreenConnect did have better multiple monitor support but it is harder to get things done because the controlling of the endpoint isn't as responsive. Incentivized Helpful? Sean VanderMolen Business Owner Chose TeamViewer Originally TeamViewer had great technology and a good price. What drew me to it was that it was cheaper than LogMeIn Rescue and you could purchase a perpetual license. It soon became clear that they broke functionality between older and new versions. If you plan on only … Helpful?

Features

ScreenConnect

ISL Light

TeamViewer

Remote Administration

Comparison of Remote Administration features of Product A and Product B
	ScreenConnect 8.3 626 Ratings 5% above category average	ISL Light 8.5 107 Ratings 7% above category average	TeamViewer 8.6 541 Ratings 3% above category average
Screen sharing	9.9596 Ratings	8.8101 Ratings	00 Ratings
File transfer	8.6569 Ratings	9.3101 Ratings	8.8509 Ratings
Instant message	8.2501 Ratings	8.382 Ratings	8.6469 Ratings
Secure remote access with Smart Card authentication	7.074 Ratings	8.324 Ratings	00 Ratings
Access to sleeping/powered-off computers	6.6311 Ratings	6.977 Ratings	7.3359 Ratings
Over-the-Internet remote session	10.0602 Ratings	8.898 Ratings	00 Ratings
Initiate remote control from mobile	7.2389 Ratings	9.463 Ratings	00 Ratings
Remote management of servers & workstations	9.1517 Ratings	8.786 Ratings	00 Ratings
Remote Active Directory® management	8.9172 Ratings	8.931 Ratings	00 Ratings
Centralized management dashboard	7.9479 Ratings	8.263 Ratings	00 Ratings
Session record	8.0316 Ratings	8.870 Ratings	8.3368 Ratings
Annotations	7.7266 Ratings	8.555 Ratings	7.9133 Ratings
Monitoring and Alerts	8.7188 Ratings	8.146 Ratings	00 Ratings
Multi-platform remote control	8.1399 Ratings	8.078 Ratings	00 Ratings

Security

Comparison of Security features of Product A and Product B
	ScreenConnect - Ratings	ISL Light - Ratings	TeamViewer 8.6 55 Ratings 2% above category average
Role-based user permissions	00 Ratings	00 Ratings	8.655 Ratings

Platform & Infrastructure

Comparison of Platform & Infrastructure features of Product A and Product B
	ScreenConnect - Ratings	ISL Light - Ratings	TeamViewer 7.9 41 Ratings 1% above category average
Third-party software integrations	00 Ratings	00 Ratings	7.941 Ratings

Remote Access

Comparison of Remote Access features of Product A and Product B
	ScreenConnect - Ratings	ISL Light - Ratings	TeamViewer 8.3 66 Ratings 6% above category average
Attended device access	00 Ratings	00 Ratings	9.165 Ratings
Unattended device access	00 Ratings	00 Ratings	8.461 Ratings
Mobile device access	00 Ratings	00 Ratings	7.758 Ratings
Virtual device access	00 Ratings	00 Ratings	8.355 Ratings
Multiple-display support	00 Ratings	00 Ratings	8.256 Ratings
Multiple concurrent sessions	00 Ratings	00 Ratings	8.255 Ratings

Best Alternatives
	ScreenConnect	ISL Light	TeamViewer
Small Businesses	Getscreen.me Score 9.6 out of 10	Getscreen.me Score 9.6 out of 10	Getscreen.me Score 9.6 out of 10
Medium-sized Companies	Remote Desktop Manager Score 9.5 out of 10	Remote Desktop Manager Score 9.5 out of 10	Action1 Score 9.5 out of 10
Enterprises	Remote Desktop Manager Score 9.5 out of 10	Remote Desktop Manager Score 9.5 out of 10	Remote Desktop Manager Score 9.5 out of 10
All Alternatives	View all alternatives	View all alternatives	View all alternatives

User Ratings
	ScreenConnect	ISL Light	TeamViewer
Likelihood to Recommend	8.8 (626 ratings)	8.5 (91 ratings)	8.7 (557 ratings)
Likelihood to Renew	10.0 (40 ratings)	9.1 (3 ratings)	10.0 (64 ratings)
Usability	8.9 (55 ratings)	8.3 (54 ratings)	9.1 (57 ratings)
Availability	10.0 (5 ratings)	9.1 (1 ratings)	9.1 (5 ratings)
Performance	10.0 (9 ratings)	9.1 (1 ratings)	9.1 (5 ratings)
Support Rating	8.2 (63 ratings)	9.1 (3 ratings)	9.6 (50 ratings)
In-Person Training	- (0 ratings)	- (0 ratings)	9.1 (2 ratings)
Online Training	7.5 (24 ratings)	- (0 ratings)	9.1 (4 ratings)
Implementation Rating	10.0 (20 ratings)	9.1 (2 ratings)	8.9 (119 ratings)
Configurability	10.0 (5 ratings)	- (0 ratings)	9.1 (4 ratings)
Ease of integration	- (0 ratings)	- (0 ratings)	9.1 (5 ratings)
Product Scalability	10.0 (16 ratings)	9.1 (1 ratings)	9.1 (5 ratings)
Vendor post-sale	10.0 (4 ratings)	- (0 ratings)	8.5 (5 ratings)
Vendor pre-sale	5.0 (4 ratings)	- (0 ratings)	9.1 (5 ratings)

User Testimonials
	ScreenConnect	ISL Light	TeamViewer
Likelihood to Recommend	ConnectWise We often need to create an ad-hoc session with a device that is not under our management. We find ourselves doing this more than ever in the COVID world. Many people are working from home on personal machines with their employer, our client's permission and we are facilitating more support for these personal machines. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. We do not recommend it for Android, Apple, or Chromebook applications. There is little to no support for these platforms. Incentivized EM Eric Milles Help Desk Manager Read full review	ISL Online ISL light is suitable for anyone who plans to provide remote assistance services on a medium to large scale. Due to the high entry price, it is less suitable for consultants with a smaller number of clients or remote stations that need management. Their smallest package in which minutes are rented does not seem suitable for most cases. Incentivized SS Sebastijan Smid Systems engineer Read full review	TeamViewer I think it works well for IT management and help desk support of end users. I find it very useful to help users and send files to their desktop. Remote Workers still run into some problems with MFA and updates, both to the TV Host app and OS updates. However, it does give us secure direct access without the need of a VPN. Incentivized Scott Anderson CIO Read full review
Pros	ConnectWise The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too. The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end. The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be. Incentivized Adam Friedli Level 2 Support Analyst Read full review	ISL Online Prikaz strani na kateri se nahaja uporabnik Prikaz kontaktov uporabnikov Zgodovina pogovorov s strankami Možnost spreminjanja statusa dosegljivosti Nalaganje datotek, zajemov slik,.. Klepetalnik, ki je enostaven za uporabo Nas obvesti, da smo dobili sporočilo, tudi če smo izven klepetalnika Display the page the user is on Displaying user contacts Customer conversation history Ability to change availability status Uploading files, capturing images, etc. An easy-to-use chatbot Notifies us that we have received a message, even if we are outside the chat room Verified User Anonymous Read full review	TeamViewer It is secure and eliminates the need for VPN for remote users. It offers a 2FA to insure that security is strong for our system. Can save time with file transfer syncs for labels, batches and other files. It supports multi device and cross platform usage within our warehouse. Incentivized TH Tony Higgins CIS Manager Read full review
Cons	ConnectWise I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up! The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable. Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors. Incentivized AH Andrew Haskell Owner & Lead Technician Read full review	ISL Online Need a control toggle at least on AlwaysOn. User moves the mouse and you lose all control instantly. Clipboard features are a bit wonky still, and your clipboard seems to get emptied a lot. So if you're trying to copy and paste you might lose something Passwords for the systems are saved per machine, so if you work from multiple devices it can be tricky if you have complex passwords Incentivized Verified User Anonymous Read full review	TeamViewer With an iPad, you can't take control of the device, so you have to tell someone what to do. Which can be a challenge because the end user doesn't know what to do With the free version of TeamViewer you cant enter Admin credentials because TeamViewer blocks the windows to fill in the credentials The free version can be really limited which can be putting off people because they don't see the full potential of TeamViewer Incentivized Sander de Beus IT Service Coördinator Read full review
Likelihood to Renew	ConnectWise I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality) Incentivized CL Craig Lockley VP of IT & Innovation Read full review	ISL Online We are renew the license for 10 years now and we do not see why would change that. It just gets better with every new version. Žiga Klajnšek CEO Read full review	TeamViewer We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help. Incentivized Yvonne Graber President, Owner Read full review
Usability	ConnectWise On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done. Incentivized Sam Segura IT Services Read full review	ISL Online Everything works well and quickly, and that's all we need. ISL Light always works, and we've never had a situation where the server was inaccessible or the website was down. It simply gives us a 100% guarantee that we can always log in to our customers' systems. We can install the ISL Light client at our customers' sites without any problems, even though security is high. Incentivized RB Roy Bulder service technician Read full review	TeamViewer TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more. Incentivized CA CSM AG, Robert Schürch CEO Read full review
Reliability and Availability	ConnectWise In my 5 years of using the product, I am only aware of one time when the service was down and is was due to a backbone outage upstream. Incentivized EM Eric Milles Help Desk Manager Read full review	ISL Online During the entere time of use, I have never come across any availability issues. Verified User Anonymous Read full review	TeamViewer Always available if setup correctly. Incentivized JR Jackie Ramos Associate Director of Telecom & PC Support Read full review
Performance	ConnectWise It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session. Incentivized Tresha Ivey Project Manager Read full review	ISL Online High performance! Incentivized Verified User Anonymous Read full review	TeamViewer The application is built on VNC which is a very stable technology. Mike Robinson Internet Director / UNIX Administrator Read full review
Support Rating	ConnectWise There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times Incentivized Bradley Jones Co-Owner Read full review	ISL Online We had issues with mouse skipping on mobile devices. Support is immediatly availabe, they examined our case and in one of the new versions of the app this problem was gone. Žiga Klajnšek CEO Read full review	TeamViewer the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly. Incentivized Andrew Shannon Senior System Administrator Read full review
In-Person Training	ConnectWise No answers on this topic	ISL Online No answers on this topic	TeamViewer As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage. Incentivized CA CSM AG, Robert Schürch CEO Read full review
Online Training	ConnectWise I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it. Incentivized Michael Dodd Support Resource and Community Manager Read full review	ISL Online No answers on this topic	TeamViewer I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral. Jordan Paquette IT Support Technician Read full review
Implementation Rating	ConnectWise ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing Incentivized CL Craig Lockley VP of IT & Innovation Read full review	ISL Online It was so easy! Incentivized Verified User Anonymous Read full review	TeamViewer TeamViewer installation and deployment to other devices is pretty straightforward and does not require much technical know-how. This makes ease of use attractive when supporting both new and existing clients with limited technical knowledge. I think ease of use is a huge factor in getting new clients. TeamViewer handles that extremely well. Incentivized J Rio Fultz CEO Read full review
Alternatives Considered	ConnectWise I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others. I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of the best solutions out there and is certainly capable of growing and expanding to meet the needs of my business. Incentivized JH Jonathan Hanson Owner Read full review	ISL Online The main reason was price initially, after TeamViewer jacked up the price 3 fold come covid in start of 2020, told them to get stuffed and went elsewhere, back then they had a good reliable product, then after I switched to another provider, the came crawling back and offer me the same price I was paying before the COVID tax (3 times increase in price) like I said, told them to get stuffed, ISL on the other hand didn’t increase their price when covid started, so have been with them ever since. Incentivized Verified User Anonymous Read full review	TeamViewer TeamViewer's cost is much lower than that of other solutions, and its security is far superior to RemotePC's. TeamViewer is also a request-based remote session manager, unlike other software that allows indefinite connection time. TeamViewer's free version makes it even better for one end of the group to find support, while the other end has the paid version. Incentivized HS Harshal Shah Engineering Read full review
Contract Terms and Pricing Model	ConnectWise No answers on this topic	ISL Online tot perfecte Incentivized CR Carles Ribera Responsable informatic Read full review	TeamViewer No answers on this topic
Scalability	ConnectWise I have used multiple remote desktop support software in the past (Bomgar, Team Viewer, Logmein and Join.me) and this is far the easiest of the bunch to use. It is very easy to create a session and easy to maintain remote desktops from their access view (where you install the software and can get in at any time) I highly recommend this product from ConnectWise! Incentivized David McCoy Provisioning Engineer Read full review	ISL Online Easy to deploy onto new devices. Ability to group devices so they can managed remotely efficiently. Verified User Anonymous Read full review	TeamViewer Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop Incentivized JR Jackie Ramos Associate Director of Telecom & PC Support Read full review
Professional Services	ConnectWise No answers on this topic	ISL Online No professional services used Incentivized Verified User Anonymous Read full review	TeamViewer No answers on this topic
Return on Investment	ConnectWise Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable. Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there. Incentivized Mike Vaughan AWS Infrastructure Architect - Contractor Read full review	ISL Online It allows you to hold meetings with clients from other cities. Ease of training staff from large groups Resolving problems in a short time, which is an optimal strategy for improving delivery times permite realizar reuniones con clientes de otras ciudades Facilidad de capacitar personal de grupos numerosos Resolucion de problemas en tiempo corto, lo cual es una estrategia optima para mejorar los tiempos de entrega Incentivized Verified User Anonymous Read full review	TeamViewer It took about 3 months. Customer Support of our business has become more interactive with customers, leading to faster resolution of their problems. Remotely accessing devices in our office allows employees to stay productive while working from home. TeamViewer helps us to collaborate with other firms for projects we're doing. Incentivized AR Akshat Rana Technical Support Read full review
ScreenShots	ScreenConnect Screenshots	ISL Light Screenshots	TeamViewer Screenshots