1 Ratings
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Score 7 out of 100
49 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Claude Phan | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

If you need a hosted rather than cloud based CRM, Siebel is a consideration. It's best suited to organizations with a large customer database. Given the complexity involved you need at least two full time marketing analysts.The email marketing functionality isn't core to the offering and most organizations would be much better served by cloud based email systems. Siebel offers a very comprehensive feature set and is powerful in the hands of a super user. However, given the costs involved in upgrading a hosted solution I would put serious effort into convincing your decision makers to go for a cloud based CRM instead.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactability
6.3
Oracle Siebel Enterprise Marketing Suite (discontinued)
Customer data management / contact management
Contactability
6.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Workflow management
Contactability
7.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Territory management
Contactability
7.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Opportunity management
Contactability
7.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Integration with email client (e.g., Outlook or Gmail)
Contactability
6.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Contract management
Contactability
5.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Quote & order management
Contactability
6.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Interaction tracking
Contactability
7.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Channel / partner relationship management
Contactability
6.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Customer Service & Support

Contactability
4.3
Oracle Siebel Enterprise Marketing Suite (discontinued)
Case management
Contactability
4.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Call center management
Contactability
5.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Help desk management
Contactability
4.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Marketing Automation

Contactability
6.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Lead management
Contactability
6.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Email marketing
Contactability
6.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

CRM Project Management

Contactability
6.7
Oracle Siebel Enterprise Marketing Suite (discontinued)
Task management
Contactability
6.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Billing and invoicing management
Contactability
7.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Reporting
Contactability
7.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

CRM Reporting & Analytics

Contactability
6.3
Oracle Siebel Enterprise Marketing Suite (discontinued)
Forecasting
Contactability
6.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Pipeline visualization
Contactability
7.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Customizable reports
Contactability
6.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Customization

Contactability
7.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Custom fields
Contactability
7.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Custom objects
Contactability
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Scripting environment
Contactability
6.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Security

Contactability
6.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Single sign-on capability
Contactability
7.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Role-based user permissions
Contactability
6.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Social CRM

Contactability
7.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Social data
Contactability
6.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Social engagement
Contactability
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Integrations with 3rd-party Software

Contactability
7.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Marketing automation
Contactability
6.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Compensation management
Contactability
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Platform

Contactability
6.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Mobile access
Contactability
6.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Claude Phan | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

  • Seamless customer communication
  • Easy access to account history and pertinent information
  • Training materials provided and is easily implemented
  • Sales analytics and data
  • Overall sales
Kenyata Garner | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Claude Phan | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

  • Siebel EMS tools have a long learning curve and are not very easy to use.
  • Siebel products do not integrate very well with thirds party products/services.
Gaurav Gautam | TrustRadius Reviewer

Likelihood to Renew

Contactability

No score
No answers yet
No answers on this topic

Oracle Siebel Enterprise Marketing Suite (discontinued)

Oracle Siebel Enterprise Marketing Suite (discontinued) 10.0
Based on 1 answer
A very conservative data security policy limits the organization to a hosted solution. At particular issue is the tendency of cloud based CRMs to have data centres based in the US, a major issue for Canadian consumers. Once you have integrated a system of this size and complexity, and have the staff resources to utilize it effectively, it's hard to justify a move to an alternative. Consider Siebel if you are a conservatively run organization with a large database of customers and a big marketing team
Anonymous | TrustRadius Reviewer

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Claude Phan | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

I would say honestly they are both really good programs. They would compliment each other quite well if they weren't competition. They both offer great opportunities for success and both have areas which need improvement. Overall, however, they are worth a shot.
Kenyata Garner | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Claude Phan | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

  • It has increased the business tactics as we have added more clients who wish to use this technology.
Lokesh Yadav | TrustRadius Reviewer

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle Siebel Enterprise Marketing Suite (discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Contactability
7.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
8.0

Likelihood to Renew

Contactability
Oracle Siebel Enterprise Marketing Suite (discontinued)
10.0

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