1 Rating
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Score 7 out of 100
52 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Sales Force Automation

    6.3

    Contactability

    63%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 9/9 features

    Customer data management / contact management

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Workflow management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Territory management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Opportunity management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Contract management

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Quote & order management

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Interaction tracking

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Channel / partner relationship management

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Customer Service & Support

    4.3

    Contactability

    43%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 3/3 features

    Case management

    4.0
    40%
    1 Rating
    N/A
    0 Ratings

    Call center management

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Help desk management

    4.0
    40%
    1 Rating
    N/A
    0 Ratings

    Marketing Automation

    6.0

    Contactability

    60%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 2/2 features

    Lead management

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Email marketing

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    CRM Project Management

    6.7

    Contactability

    67%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 3/3 features

    Task management

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Billing and invoicing management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Reporting

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    CRM Reporting & Analytics

    6.3

    Contactability

    63%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 3/3 features

    Forecasting

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Pipeline visualization

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Customizable reports

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Customization

    7.0

    Contactability

    70%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 3/3 features

    Custom fields

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Custom objects

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Scripting environment

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Security

    6.5

    Contactability

    65%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 2/2 features

    Single sign-on capability

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Role-based user permissions

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Social CRM

    7.0

    Contactability

    70%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 2/2 features

    Social data

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Social engagement

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    7.0

    Contactability

    70%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 2/2 features

    Marketing automation

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Compensation management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Platform

    6.0

    Contactability

    60%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 1/1 features

    Mobile access

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Oracle Siebel Enterprise Marketing Suite (discontinued) is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.0

    Contactability

    70%
    1 Rating
    8.0

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    80%
    5 Ratings

    Likelihood to Renew

    Contactability

    N/A
    0 Ratings
    10.0

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    100%
    1 Rating

    Likelihood to Recommend

    Contactability

    Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
    Anonymous | TrustRadius Reviewer

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    If you need a hosted rather than cloud based CRM, Siebel is a consideration. It's best suited to organizations with a large customer database. Given the complexity involved you need at least two full time marketing analysts.The email marketing functionality isn't core to the offering and most organizations would be much better served by cloud based email systems. Siebel offers a very comprehensive feature set and is powerful in the hands of a super user. However, given the costs involved in upgrading a hosted solution I would put serious effort into convincing your decision makers to go for a cloud based CRM instead.
    Anonymous | TrustRadius Reviewer

    Pros

    Contactability

    • The software reporting system is really clean and works well and they are good at sending you leads.
    • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
    • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
    Anonymous | TrustRadius Reviewer

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    • Enhances the workflow
    • Provide personalization
    • Availability
    • Offers solution strategies
    Alexis Blanco | TrustRadius Reviewer

    Cons

    Contactability

    • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
    • The software training videos were confusing to non technical users.
    • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
    Anonymous | TrustRadius Reviewer

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    • I would have to say that there have been times when a customer's information has vanished, it can be chalked up to a technical error but, when in business, it can be detrimental for future or potential customers, or business partners.
    • My biggest issue as with some other CRMS is what I call the "slug crawl." It is certainly an issue anytime a program isn't running properly. A sluggish program is no exception. The last thing you want to deal with is a program that refuses to load and or runs slowly, then everything becomes the dreaded waiting game, where more often than not, no-one wins, especially not the business.
    Kenyata Garner | TrustRadius Reviewer

    Pricing Details

    Contactability

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $149 per month

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Contactability

    No score
    No answers yet
    No answers on this topic

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Oracle Siebel Enterprise Marketing Suite (discontinued) 10.0
    Based on 1 answer
    A very conservative data security policy limits the organization to a hosted solution. At particular issue is the tendency of cloud based CRMs to have data centres based in the US, a major issue for Canadian consumers. Once you have integrated a system of this size and complexity, and have the staff resources to utilize it effectively, it's hard to justify a move to an alternative. Consider Siebel if you are a conservatively run organization with a large database of customers and a big marketing team
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Contactability

    Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
    Anonymous | TrustRadius Reviewer

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Salesforce is easier to use and more open source and available for external integrations.
    Gaurav Gautam | TrustRadius Reviewer

    Return on Investment

    Contactability

    • We got our people to become more open minded in trying new software and exploring options for automation.
    • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
    • Once used correctly, we did have a large increase in the number of new clients that our office handled.
    Anonymous | TrustRadius Reviewer

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    • It has increased the business tactics as we have added more clients who wish to use this technology.
    Lokesh Yadav | TrustRadius Reviewer

    Add comparison