Contactability vs Oracle Siebel Enterprise Marketing Suite (discontinued)

Likelihood to Recommend

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.

Read full review

Claude Phan

Technical Rotational Associate

Kaiser PermanenteHospital & Health Care, 10,001+ employees

View all 1 answers on this topic

If you need a hosted rather than cloud based CRM, Siebel is a consideration. It's best suited to organizations with a large customer database. Given the complexity involved you need at least two full time marketing analysts.The email marketing functionality isn't core to the offering and most organizations would be much better served by cloud based email systems. Siebel offers a very comprehensive feature set and is powerful in the hands of a super user. However, given the costs involved in upgrading a hosted solution I would put serious effort into convincing your decision makers to go for a cloud based CRM instead.

Read full review

Verified User

Employee in Marketing

Insurance Company, 501-1000 employees

View all 4 answers on this topic

Feature Rating Comparison

Contactability

Oracle Siebel Enterprise Marketing Suite (discontinued)

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Contactability

Oracle Siebel Enterprise Marketing Suite (discontinued)

Case management

Call center management

Help desk management

Contactability

Oracle Siebel Enterprise Marketing Suite (discontinued)

Lead management

Email marketing

Contactability

Oracle Siebel Enterprise Marketing Suite (discontinued)

Task management

Billing and invoicing management

Reporting

Contactability

Oracle Siebel Enterprise Marketing Suite (discontinued)

Forecasting

Pipeline visualization

Customizable reports

Contactability

Oracle Siebel Enterprise Marketing Suite (discontinued)

Custom fields

Custom objects

Scripting environment

Contactability

Oracle Siebel Enterprise Marketing Suite (discontinued)

Single sign-on capability

Role-based user permissions

Contactability

Oracle Siebel Enterprise Marketing Suite (discontinued)

Social data

Social engagement

Contactability

Oracle Siebel Enterprise Marketing Suite (discontinued)

Marketing automation

Compensation management

Contactability

Oracle Siebel Enterprise Marketing Suite (discontinued)

Mobile access

Pros

The software reporting system is really clean and works well and they are good at sending you leads.
Their customer service is also willing to work with you and they really tried to help me improve our ROI.
Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.

Read full review

Claude Phan

Technical Rotational Associate

Kaiser PermanenteHospital & Health Care, 10,001+ employees

View all 1 answers on this topic

Seamless customer communication
Easy access to account history and pertinent information
Training materials provided and is easily implemented
Sales analytics and data
Overall sales

Read full review

Kenyata Garner

Customer Service and Quality Assurance Sup

River Spirit Casino ResortRetail, 1001-5000 employees

View all 4 answers on this topic

Cons

Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
The software training videos were confusing to non technical users.
We encountered bugs with the use of Windows 10. Some of the futures were bugged.

Read full review

Claude Phan

Technical Rotational Associate

Kaiser PermanenteHospital & Health Care, 10,001+ employees

View all 1 answers on this topic

Siebel EMS tools have a long learning curve and are not very easy to use.
Siebel products do not integrate very well with thirds party products/services.

Read full review

Gaurav Gautam

Head- Analytics and Data Science

Digital Marketing and eCommerceHospitality, 201-500 employees

View all 4 answers on this topic

Likelihood to Renew

No score

No answers yet

No answers on this topic

Oracle Siebel Enterprise Marketing Suite (discontinued) 10.0

Based on 1 answer

A very conservative data security policy limits the organization to a hosted solution. At particular issue is the tendency of cloud based CRMs to have data centres based in the US, a major issue for Canadian consumers. Once you have integrated a system of this size and complexity, and have the staff resources to utilize it effectively, it's hard to justify a move to an alternative. Consider Siebel if you are a conservatively run organization with a large database of customers and a big marketing team

Read full review

Verified User

Employee in Marketing

Insurance Company, 501-1000 employees

View all 1 answers on this topic

Alternatives Considered

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.

Read full review

Claude Phan

Technical Rotational Associate

Kaiser PermanenteHospital & Health Care, 10,001+ employees

View all 1 answers on this topic

I would say honestly they are both really good programs. They would compliment each other quite well if they weren't competition. They both offer great opportunities for success and both have areas which need improvement. Overall, however, they are worth a shot.

Read full review

Kenyata Garner

Customer Service and Quality Assurance Sup

River Spirit Casino ResortRetail, 1001-5000 employees

View all 4 answers on this topic

Return on Investment

We got our people to become more open minded in trying new software and exploring options for automation.
Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
Once used correctly, we did have a large increase in the number of new clients that our office handled.

Read full review

Claude Phan

Technical Rotational Associate

Kaiser PermanenteHospital & Health Care, 10,001+ employees

View all 1 answers on this topic

It has increased the business tactics as we have added more clients who wish to use this technology.

Read full review

Lokesh Yadav

Systems Engineer

InfosysInformation Technology and Services, 10,001+ employees

View all 4 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

Contactability

Oracle Siebel Enterprise Marketing Suite (discontinued)

Contactability

Oracle Siebel Enterprise Marketing Suite (discontinued)

Likelihood to Recommend

Contactability

Oracle Siebel Enterprise Marketing Suite (discontinued)

Feature Rating Comparison

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Forecasting

Pipeline visualization

Customizable reports

Custom fields

Custom objects

Scripting environment

Single sign-on capability

Role-based user permissions

Social data

Social engagement

Marketing automation

Compensation management

Mobile access

Pros

Contactability

Oracle Siebel Enterprise Marketing Suite (discontinued)

Cons

Contactability

Oracle Siebel Enterprise Marketing Suite (discontinued)

Likelihood to Renew

Contactability

Oracle Siebel Enterprise Marketing Suite (discontinued)

Alternatives Considered

Contactability

Oracle Siebel Enterprise Marketing Suite (discontinued)

Return on Investment

Contactability

Oracle Siebel Enterprise Marketing Suite (discontinued)

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Add comparison