Contactually CRM (discontinued) vs. Oracle Siebel CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Contactually CRM (discontinued)
Score 8.0 out of 10
N/A
Contactually was a CRM for real estate agents and brokerages, that automatically prompted users to take action with the most important people to prevent things from falling through the cracks. Contactually was acquired by Compass in 2019, and is no longer available.
$69
per month
Oracle Siebel CRM
Score 6.4 out of 10
N/A
An enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.N/A
Pricing
Contactually CRM (discontinued)Oracle Siebel CRM
Editions & Modules
Professional
$69.00
per month
Accelerator
$119.00
per month
No answers on this topic
Offerings
Pricing Offerings
Contactually CRM (discontinued)Oracle Siebel CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Contactually CRM (discontinued)Oracle Siebel CRM
Top Pros
Top Cons
Features
Contactually CRM (discontinued)Oracle Siebel CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Contactually CRM (discontinued)
9.2
3 Ratings
18% above category average
Oracle Siebel CRM
8.8
19 Ratings
14% above category average
Customer data management / contact management9.93 Ratings9.018 Ratings
Workflow management9.63 Ratings9.018 Ratings
Territory management9.01 Ratings9.014 Ratings
Opportunity management9.42 Ratings9.017 Ratings
Integration with email client (e.g., Outlook or Gmail)9.93 Ratings6.013 Ratings
Contract management6.01 Ratings9.313 Ratings
Interaction tracking9.93 Ratings10.014 Ratings
Channel / partner relationship management9.92 Ratings9.310 Ratings
Quote & order management00 Ratings8.712 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Contactually CRM (discontinued)
9.1
3 Ratings
19% above category average
Oracle Siebel CRM
9.1
18 Ratings
19% above category average
Case management9.73 Ratings8.716 Ratings
Call center management8.02 Ratings10.014 Ratings
Help desk management9.73 Ratings8.712 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Contactually CRM (discontinued)
9.7
3 Ratings
25% above category average
Oracle Siebel CRM
7.9
13 Ratings
5% above category average
Lead management9.93 Ratings8.911 Ratings
Email marketing9.63 Ratings7.013 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Contactually CRM (discontinued)
7.0
2 Ratings
8% below category average
Oracle Siebel CRM
8.5
14 Ratings
11% above category average
Task management7.02 Ratings8.713 Ratings
Billing and invoicing management00 Ratings8.39 Ratings
Reporting00 Ratings8.313 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Contactually CRM (discontinued)
7.0
2 Ratings
8% below category average
Oracle Siebel CRM
7.3
16 Ratings
4% below category average
Pipeline visualization7.02 Ratings7.013 Ratings
Forecasting00 Ratings8.012 Ratings
Customizable reports00 Ratings7.015 Ratings
Customization
Comparison of Customization features of Product A and Product B
Contactually CRM (discontinued)
7.0
2 Ratings
8% below category average
Oracle Siebel CRM
9.6
17 Ratings
24% above category average
Custom fields7.02 Ratings10.017 Ratings
Custom objects7.01 Ratings10.017 Ratings
Scripting environment7.02 Ratings8.214 Ratings
API for custom integration7.01 Ratings10.015 Ratings
Security
Comparison of Security features of Product A and Product B
Contactually CRM (discontinued)
7.5
2 Ratings
11% below category average
Oracle Siebel CRM
10.0
16 Ratings
18% above category average
Single sign-on capability9.02 Ratings10.015 Ratings
Role-based user permissions6.01 Ratings10.015 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Contactually CRM (discontinued)
8.4
3 Ratings
14% above category average
Oracle Siebel CRM
6.8
9 Ratings
7% below category average
Social data9.92 Ratings6.89 Ratings
Social engagement7.02 Ratings6.89 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Contactually CRM (discontinued)
9.9
3 Ratings
32% above category average
Oracle Siebel CRM
10.0
12 Ratings
33% above category average
Marketing automation9.93 Ratings10.012 Ratings
Compensation management00 Ratings10.08 Ratings
Platform
Comparison of Platform features of Product A and Product B
Contactually CRM (discontinued)
9.4
3 Ratings
22% above category average
Oracle Siebel CRM
5.0
11 Ratings
40% below category average
Mobile access9.43 Ratings5.011 Ratings
Best Alternatives
Contactually CRM (discontinued)Oracle Siebel CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Contactually CRM (discontinued)Oracle Siebel CRM
Likelihood to Recommend
9.0
(4 ratings)
8.6
(21 ratings)
Likelihood to Renew
1.0
(1 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
8.0
(2 ratings)
Support Rating
-
(0 ratings)
3.0
(2 ratings)
User Testimonials
Contactually CRM (discontinued)Oracle Siebel CRM
Likelihood to Recommend
Discontinued Products
Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
Read full review
Oracle
As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
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Pros
Discontinued Products
  • Syncing to email
  • Design and interface
  • Support team
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Oracle
  • Great data model: the out of the box version comes with standard objects that support most of the industries business models
  • Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
  • Lots of resources available on the product
  • Supported by Oracle one of the world leader in IT
Read full review
Cons
Discontinued Products
  • Social tracking is really only through Twitter so though you can add LinkedIn, G+, and even AngelList social profiles, you don't get users' social posts from those
  • The feature that highlights opportunities to stay connected with "important" contacts COULD be incredible but it only reports to you when those users have birthdays or they tweet @ you. Rather worthless in that regard. Would be nice if Important contacts showed every time those people posted something on social media.
  • Becomes laborious when you have thousands of contacts and need to organize them and indicate their level of importance.
  • Time since last contacted only tracks email. You can't manually indicate that you've contacted them, it doesn't track your calendar to know if you had a meeting
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Oracle
  • Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
  • Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
  • The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
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Likelihood to Renew
Discontinued Products
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.
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Oracle
No answers on this topic
Usability
Discontinued Products
No answers on this topic
Oracle
Oracle Siebel CRM is an older Sales CRM, so many of it's features aren't as current as ones used today. However, it has a smoother and easy-to-use UI. We're glad that we can still access Oracle Siebel CRM because it's easier to find older information that we can't easily find in our Salesforce Lightning CRM tool.
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Support Rating
Discontinued Products
No answers on this topic
Oracle
We no longer have support for our Oracle Siebel CRM. When we did, the support was slow to get some things fixed, therefore, there was a lot of downtime. Of course, this slowed down our overall productivity and increased our overall frustration with the tool. However, it would be nice if we still had some support with it since we still do access it from time to time.
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Alternatives Considered
Discontinued Products
It seemed to have everything that I wanted and wasn't too expensive.
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Oracle
We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical. Oracle Database I think stacks up because of how robust and speedy (at times) it can be
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Return on Investment
Discontinued Products
  • It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
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Oracle
  • This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
  • We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
  • We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.
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ScreenShots