Contivio.com vs Ytel | TrustRadius

What users are saying about

Score 7.6 out of 10

Based on 7 reviews and ratings

Score 6.8 out of 10

Based on 9 reviews and ratings

Feature Set Ratings

Contivio.com and Ytel are tied in 1 feature set: Contact Center Software

Contact Center Software

8.0

Contivio.com

80%

8.0

Ytel

80%

Ytel ranks higher in 11/13 features

Call forwarding

6.0

60%

1 Rating

8.0

80%

1 Rating

Click-to-call (CTC)

9.0

90%

1 Rating

8.0

80%

1 Rating

Warm transfer

9.0

90%

1 Rating

7.9

79%

2 Ratings

Call tracking

8.0

80%

1 Rating

8.1

81%

2 Ratings

CRM software integration

8.0

80%

1 Rating

8.0

80%

1 Rating

Agent dashboard

N/A

0 Ratings

8.1

81%

2 Ratings

Validate callers

N/A

0 Ratings

7.8

78%

2 Ratings

Outbound response

N/A

0 Ratings

8.0

80%

1 Rating

Predictive dialing

N/A

0 Ratings

8.1

81%

2 Ratings

Interactive voice response

N/A

0 Ratings

8.0

80%

1 Rating

REST APIs

N/A

0 Ratings

8.0

80%

1 Rating

Call scripts

N/A

0 Ratings

8.1

81%

2 Ratings

Multichannel integration

N/A

0 Ratings

8.0

80%

1 Rating

Workforce Optimization (WFO)

Contivio.com

Feature Set Not Supported

N/A

8.1

Ytel

81%

Ytel ranks higher in 9/9 features

Inbound call routing

N/A

0 Ratings

8.1

81%

2 Ratings

Omnichannel inbound routing

N/A

0 Ratings

8.0

80%

1 Rating

Recording

N/A

0 Ratings

8.1

81%

2 Ratings

Quality management

N/A

0 Ratings

8.1

81%

2 Ratings

Call analytics

N/A

0 Ratings

8.1

81%

2 Ratings

Historical reporting

N/A

0 Ratings

8.1

81%

2 Ratings

Live reporting

N/A

0 Ratings

8.1

81%

2 Ratings

Customer surveys

N/A

0 Ratings

8.0

80%

1 Rating

Customer interaction analytics

N/A

0 Ratings

8.0

80%

1 Rating

Attribute Ratings

Ytel is rated higher in 1 area: Likelihood to Recommend

Contivio.com

60%

1 Rating

8.0

Ytel

80%

2 Ratings

Contivio.com

N/A

0 Ratings

10.0

Ytel

100%

2 Ratings

Pros

It's great for call center setups
It's nice to have the ability to use the desk phone or a soft phone
It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.

Read full review

Brian Hopper

Inside Sales Representative

AppFolio, Inc.Computer Networking, 501-1000 employees

View all 1 answers on this topic

Ytel is very user friendly.
Ytel keeps track of my employees time and makes sure their time is productive.
Ytel has EXCELLENT customer support.

Read full review

Tammy Gutierrez

Project Coordinator

US Alert SecuritySecurity & Investigations, 11-50 employees

View all 2 answers on this topic

Cons

No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
No web portal for easily adjusting call forwarding or status
Requires signing in and out every day because it will log out randomly.

Read full review

Brian Hopper

Inside Sales Representative

AppFolio, Inc.Computer Networking, 501-1000 employees

View all 1 answers on this topic

Ytel is a contact center software that makes it easy to connect with our customers from anywhere, saving waiting time and money on travel. It is an intelligent and fun way to communicate with our customers safely and immediately. It's a commercial telephone system that leaves as results committed agents and satisfied customers and is a complete tool that offers excellent and flexible features.

Read full review

Mariolis Ferrer

Human Resources Director

Madrid ActivaGovernment Administration, 1-10 employees

View all 2 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

Contivio.com Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$1 per month

Ytel Editions & Modules

Edition

Local	$1.00¹
Toll Free	$2.00¹
Short Code	$500.00¹

per month

Additional Pricing Details

—

Support Rating

No score

No answers yet

No answers on this topic

Ytel 10.0

Based on 2 answers

Support is always available via chat or telephone. Support staff is very knowledgeable and helpful. In the 8 years that we have used Ytel, I have never had a bad support experience. Top-notch customer service!!!

Read full review

Tammy Gutierrez

Project Coordinator

US Alert SecuritySecurity & Investigations, 11-50 employees

View all 2 answers on this topic

Alternatives Considered

Jive is behind the times in terms of user interface and functionality.

Read full review

Brian Hopper

Inside Sales Representative

AppFolio, Inc.Computer Networking, 501-1000 employees

View all 1 answers on this topic

Ytel, in addition to being intelligent, flexible, and highly collaborative, provides a quality service but is very easy to use. A real-time communications software that allows you to interact by phone or SMS using a web-based workflow with two-way messaging, securely adding and editing contacts with customizable fields using various communication strategies.

Read full review

Mariolis Ferrer

Human Resources Director

Madrid ActivaGovernment Administration, 1-10 employees

View all 2 answers on this topic

Return on Investment

Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
It's provided a uniform system for our entire company
It isn't very user friendly, so the transition to Contivio was very rough

Read full review

Brian Hopper

Inside Sales Representative

AppFolio, Inc.Computer Networking, 501-1000 employees

View all 1 answers on this topic

Forces my employees to be more productive.
Data management is simplified.
Ytel is very affordable.

Read full review

Tammy Gutierrez

Project Coordinator

US Alert SecuritySecurity & Investigations, 11-50 employees

View all 2 answers on this topic

Contivio.com

Ytel

Contivio.com

Ytel

Call forwarding

Click-to-call (CTC)

Warm transfer

Call tracking

CRM software integration

Agent dashboard

Validate callers

Outbound response

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Multichannel integration

Contivio.com

Ytel

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Contivio.com

Ytel

Contivio.com

Ytel

Likelihood to Recommend

Contivio.com

Ytel

Pros

Contivio.com

Ytel

Cons

Contivio.com

Ytel

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Contivio.com Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Ytel Editions & Modules

Edition

Additional Pricing Details

Support Rating

Contivio.com

Ytel

Alternatives Considered

Contivio.com

Ytel

Return on Investment

Contivio.com

Ytel

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