What users are saying about
2 Ratings
1 Ratings
2 Ratings
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Score 7.6 out of 100
1 Ratings
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Score 8 out of 100

Likelihood to Recommend

Contivio.com

It's best suited for call centers, not for sales teams.
Brian Hopper | TrustRadius Reviewer

Ytel

Ytel is an excellent choice for all of your cold calling needs. It allows incoming and outgoing calls to agents so sales calls are simplified.
Tammy Gutierrez | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Contivio.com
8.0
Ytel
8.2
Call forwarding
Contivio.com
6.0
Ytel
Click-to-call (CTC)
Contivio.com
9.0
Ytel
Warm transfer
Contivio.com
9.0
Ytel
7.0
Call tracking
Contivio.com
8.0
Ytel
9.0
CRM software integration
Contivio.com
8.0
Ytel
Agent dashboard
Contivio.com
Ytel
9.0
Validate callers
Contivio.com
Ytel
5.0
Predictive dialing
Contivio.com
Ytel
10.0
Call scripts
Contivio.com
Ytel
9.0

Workforce Optimization (WFO)

Contivio.com
Ytel
9.5
Inbound call routing
Contivio.com
Ytel
10.0
Recording
Contivio.com
Ytel
10.0
Quality management
Contivio.com
Ytel
9.0
Call analytics
Contivio.com
Ytel
9.0
Historical reporting
Contivio.com
Ytel
9.0
Live reporting
Contivio.com
Ytel
10.0

Pros

Contivio.com

  • It's great for call center setups
  • It's nice to have the ability to use the desk phone or a soft phone
  • It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
Brian Hopper | TrustRadius Reviewer

Ytel

  • Ytel is very user friendly.
  • Ytel keeps track of my employees time and makes sure their time is productive.
  • Ytel has EXCELLENT customer support.
Tammy Gutierrez | TrustRadius Reviewer

Cons

Contivio.com

  • No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
  • No web portal for easily adjusting call forwarding or status
  • Requires signing in and out every day because it will log out randomly.
Brian Hopper | TrustRadius Reviewer

Ytel

  • Reporting could be simplified a little more.
  • The chat function between employees needs to be updated.
Tammy Gutierrez | TrustRadius Reviewer

Support Rating

Contivio.com

No score
No answers yet
No answers on this topic

Ytel

Ytel 10.0
Based on 1 answer
Support is always available via chat or telephone. Support staff is very knowledgeable and helpful. In the 8 years that we have used Ytel, I have never had a bad support experience. Top-notch customer service!!!
Tammy Gutierrez | TrustRadius Reviewer

Alternatives Considered

Contivio.com

Jive is behind the times in terms of user interface and functionality.
Brian Hopper | TrustRadius Reviewer

Ytel

We chose Ytel because of the ease of use, affordability and excellent customer support
Tammy Gutierrez | TrustRadius Reviewer

Return on Investment

Contivio.com

  • Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
  • It's provided a uniform system for our entire company
  • It isn't very user friendly, so the transition to Contivio was very rough
Brian Hopper | TrustRadius Reviewer

Ytel

  • Forces my employees to be more productive.
  • Data management is simplified.
  • Ytel is very affordable.
Tammy Gutierrez | TrustRadius Reviewer

Pricing Details

Contivio.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ytel

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

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