What users are saying about
Contivio.com vs Ytel
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.6 out of 100
Based on 7 reviews and ratings
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.8 out of 100
Based on 9 reviews and ratings
Feature Set Ratings
- Contivio.com and Ytel are tied in 1 feature set: Contact Center Software
Contact Center Software

8.0
Contivio.com
80%
8.0
Ytel
80%
Ytel ranks higher in 11/13 features
Ytel ranks higher in 11/13 features
Call forwarding

6.0
60%
1 Rating
8.0
80%
1 Rating
Click-to-call (CTC)

9.0
90%
1 Rating
8.0
80%
1 Rating
Warm transfer

9.0
90%
1 Rating
7.9
79%
2 Ratings
Call tracking

8.0
80%
1 Rating
8.1
81%
2 Ratings
CRM software integration

8.0
80%
1 Rating
8.0
80%
1 Rating
Agent dashboard

N/A
0 Ratings
8.1
81%
2 Ratings
Validate callers

N/A
0 Ratings
7.8
78%
2 Ratings
Outbound response

N/A
0 Ratings
8.0
80%
1 Rating
Predictive dialing

N/A
0 Ratings
8.1
81%
2 Ratings
Interactive voice response

N/A
0 Ratings
8.0
80%
1 Rating
REST APIs

N/A
0 Ratings
8.0
80%
1 Rating
Call scripts

N/A
0 Ratings
8.1
81%
2 Ratings
Multichannel integration

N/A
0 Ratings
8.0
80%
1 Rating
Workforce Optimization (WFO)

Contivio.com
Feature Set Not Supported
N/A
8.1
Ytel
81%
Ytel ranks higher in 9/9 features
Ytel ranks higher in 9/9 features
Inbound call routing

N/A
0 Ratings
8.1
81%
2 Ratings
Omnichannel inbound routing

N/A
0 Ratings
8.0
80%
1 Rating
Recording

N/A
0 Ratings
8.1
81%
2 Ratings
Quality management

N/A
0 Ratings
8.1
81%
2 Ratings
Call analytics

N/A
0 Ratings
8.1
81%
2 Ratings
Historical reporting

N/A
0 Ratings
8.1
81%
2 Ratings
Live reporting

N/A
0 Ratings
8.1
81%
2 Ratings
Customer surveys

N/A
0 Ratings
8.0
80%
1 Rating
Customer interaction analytics

N/A
0 Ratings
8.0
80%
1 Rating
Attribute Ratings
- Ytel is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

6.0
Contivio.com
60%
1 Rating
8.0
Ytel
80%
2 Ratings
Support Rating

Contivio.com
N/A
0 Ratings
10.0
Ytel
100%
2 Ratings
Likelihood to Recommend
Contivio.com
It's best suited for call centers, not for sales teams.
Inside Sales Representative
AppFolio, Inc.Computer Networking, 501-1000 employees
Ytel
Ytel is perfect for creating engagement workflows and improving the customer experience by getting scalable calling capability in a few simple steps by accessing communications quickly and easily. It is a platform that offers the ease of communicating with potential clients effectively through voice and SMS, amplifying the participation of clients in a dynamic way with total security.
Human Resources Director
Madrid ActivaGovernment Administration, 1-10 employees
Pros
Contivio.com
- It's great for call center setups
- It's nice to have the ability to use the desk phone or a soft phone
- It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
Inside Sales Representative
AppFolio, Inc.Computer Networking, 501-1000 employees
Ytel
- Ytel is very user friendly.
- Ytel keeps track of my employees time and makes sure their time is productive.
- Ytel has EXCELLENT customer support.
Project Coordinator
US Alert SecuritySecurity & Investigations, 11-50 employees
Cons
Contivio.com
- No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
- No web portal for easily adjusting call forwarding or status
- Requires signing in and out every day because it will log out randomly.
Inside Sales Representative
AppFolio, Inc.Computer Networking, 501-1000 employees
Ytel
- Ytel is a contact center software that makes it easy to connect with our customers from anywhere, saving waiting time and money on travel. It is an intelligent and fun way to communicate with our customers safely and immediately. It's a commercial telephone system that leaves as results committed agents and satisfied customers and is a complete tool that offers excellent and flexible features.
Human Resources Director
Madrid ActivaGovernment Administration, 1-10 employees
Pricing Details
Contivio.com
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Contivio.com Editions & Modules
—
Additional Pricing Details
—Ytel
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$1 per month
Ytel Editions & Modules
Edition
Local | $1.001 |
---|---|
Toll Free | $2.001 |
Short Code | $500.001 |
- per month
Additional Pricing Details
—Support Rating
Contivio.com
No score
No answers yet
No answers on this topic
Ytel
Ytel 10.0
Based on 2 answers
Support is always available via chat or telephone. Support staff is very knowledgeable and helpful. In the 8 years that we have used Ytel, I have never had a bad support experience. Top-notch customer service!!!
Project Coordinator
US Alert SecuritySecurity & Investigations, 11-50 employees
Alternatives Considered
Contivio.com
Jive is behind the times in terms of user interface and functionality.
Inside Sales Representative
AppFolio, Inc.Computer Networking, 501-1000 employees
Ytel
Ytel, in addition to being intelligent, flexible, and highly collaborative, provides a quality service but is very easy to use. A real-time communications software that allows you to interact by phone or SMS using a web-based workflow with two-way messaging, securely adding and editing contacts with customizable fields using various communication strategies.
Human Resources Director
Madrid ActivaGovernment Administration, 1-10 employees
Return on Investment
Contivio.com
- Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
- It's provided a uniform system for our entire company
- It isn't very user friendly, so the transition to Contivio was very rough
Inside Sales Representative
AppFolio, Inc.Computer Networking, 501-1000 employees
Ytel
- Forces my employees to be more productive.
- Data management is simplified.
- Ytel is very affordable.
Project Coordinator
US Alert SecuritySecurity & Investigations, 11-50 employees