What users are saying about
7 Ratings
9 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.8 out of 100

Feature Set Ratings

  • Contivio.com and Ytel are tied in 1 feature set: Contact Center Software

Contact Center Software

8.0

Contivio.com

80%
8.0

Ytel

80%
Ytel ranks higher in 11/13 features

Call forwarding

6.0
60%
1 Rating
8.0
80%
1 Rating

Click-to-call (CTC)

9.0
90%
1 Rating
8.0
80%
1 Rating

Warm transfer

9.0
90%
1 Rating
7.9
79%
2 Ratings

Call tracking

8.0
80%
1 Rating
8.1
81%
2 Ratings

CRM software integration

8.0
80%
1 Rating
8.0
80%
1 Rating

Agent dashboard

N/A
0 Ratings
8.1
81%
2 Ratings

Validate callers

N/A
0 Ratings
7.8
78%
2 Ratings

Outbound response

N/A
0 Ratings
8.0
80%
1 Rating

Predictive dialing

N/A
0 Ratings
8.1
81%
2 Ratings

Interactive voice response

N/A
0 Ratings
8.0
80%
1 Rating

REST APIs

N/A
0 Ratings
8.0
80%
1 Rating

Call scripts

N/A
0 Ratings
8.1
81%
2 Ratings

Multichannel integration

N/A
0 Ratings
8.0
80%
1 Rating

Workforce Optimization (WFO)

Contivio.com

Feature Set Not Supported
N/A
8.1

Ytel

81%
Ytel ranks higher in 9/9 features

Inbound call routing

N/A
0 Ratings
8.1
81%
2 Ratings

Omnichannel inbound routing

N/A
0 Ratings
8.0
80%
1 Rating

Recording

N/A
0 Ratings
8.1
81%
2 Ratings

Quality management

N/A
0 Ratings
8.1
81%
2 Ratings

Call analytics

N/A
0 Ratings
8.1
81%
2 Ratings

Historical reporting

N/A
0 Ratings
8.1
81%
2 Ratings

Live reporting

N/A
0 Ratings
8.1
81%
2 Ratings

Customer surveys

N/A
0 Ratings
8.0
80%
1 Rating

Customer interaction analytics

N/A
0 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • Ytel is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.0

Contivio.com

60%
1 Rating
8.0

Ytel

80%
2 Ratings

Support Rating

Contivio.com

N/A
0 Ratings
10.0

Ytel

100%
2 Ratings

Likelihood to Recommend

Contivio.com

It's best suited for call centers, not for sales teams.
Brian Hopper | TrustRadius Reviewer

Ytel

Ytel is perfect for creating engagement workflows and improving the customer experience by getting scalable calling capability in a few simple steps by accessing communications quickly and easily. It is a platform that offers the ease of communicating with potential clients effectively through voice and SMS, amplifying the participation of clients in a dynamic way with total security.
Mariolis Ferrer | TrustRadius Reviewer

Pros

Contivio.com

  • It's great for call center setups
  • It's nice to have the ability to use the desk phone or a soft phone
  • It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
Brian Hopper | TrustRadius Reviewer

Ytel

  • Ytel is very user friendly.
  • Ytel keeps track of my employees time and makes sure their time is productive.
  • Ytel has EXCELLENT customer support.
Tammy Gutierrez | TrustRadius Reviewer

Cons

Contivio.com

  • No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
  • No web portal for easily adjusting call forwarding or status
  • Requires signing in and out every day because it will log out randomly.
Brian Hopper | TrustRadius Reviewer

Ytel

  • Ytel is a contact center software that makes it easy to connect with our customers from anywhere, saving waiting time and money on travel. It is an intelligent and fun way to communicate with our customers safely and immediately. It's a commercial telephone system that leaves as results committed agents and satisfied customers and is a complete tool that offers excellent and flexible features.
Mariolis Ferrer | TrustRadius Reviewer

Pricing Details

Contivio.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Contivio.com Editions & Modules

Additional Pricing Details

Ytel

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$1 per month

Ytel Editions & Modules

Edition
Local$1.001
Toll Free$2.001
Short Code$500.001
  1. per month
Additional Pricing Details

Support Rating

Contivio.com

No score
No answers yet
No answers on this topic

Ytel

Ytel 10.0
Based on 2 answers
Support is always available via chat or telephone. Support staff is very knowledgeable and helpful. In the 8 years that we have used Ytel, I have never had a bad support experience. Top-notch customer service!!!
Tammy Gutierrez | TrustRadius Reviewer

Alternatives Considered

Contivio.com

Jive is behind the times in terms of user interface and functionality.
Brian Hopper | TrustRadius Reviewer

Ytel

Ytel, in addition to being intelligent, flexible, and highly collaborative, provides a quality service but is very easy to use. A real-time communications software that allows you to interact by phone or SMS using a web-based workflow with two-way messaging, securely adding and editing contacts with customizable fields using various communication strategies.
Mariolis Ferrer | TrustRadius Reviewer

Return on Investment

Contivio.com

  • Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
  • It's provided a uniform system for our entire company
  • It isn't very user friendly, so the transition to Contivio was very rough
Brian Hopper | TrustRadius Reviewer

Ytel

  • Forces my employees to be more productive.
  • Data management is simplified.
  • Ytel is very affordable.
Tammy Gutierrez | TrustRadius Reviewer

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