What users are saying about
61 Ratings
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Top Rated
657 Ratings
61 Ratings
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Score 6.3 out of 100

SharpSpring from Constant Contact

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Top Rated
657 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Feature Set Ratings

    Sales Force Automation

    4.3

    Copper

    43%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    Copper ranks higher in 9/9 features

    Customer data management / contact management

    5.6
    56%
    19 Ratings
    N/A
    0 Ratings

    Workflow management

    2.7
    27%
    18 Ratings
    N/A
    0 Ratings

    Territory management

    5.0
    50%
    4 Ratings
    N/A
    0 Ratings

    Opportunity management

    5.1
    51%
    18 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    8.0
    80%
    19 Ratings
    N/A
    0 Ratings

    Contract management

    5.7
    57%
    9 Ratings
    N/A
    0 Ratings

    Quote & order management

    2.0
    20%
    7 Ratings
    N/A
    0 Ratings

    Interaction tracking

    3.4
    34%
    18 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    1.0
    10%
    7 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    2.7

    Copper

    27%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    Copper ranks higher in 3/3 features

    Case management

    2.2
    22%
    9 Ratings
    N/A
    0 Ratings

    Call center management

    2.6
    26%
    5 Ratings
    N/A
    0 Ratings

    Help desk management

    3.3
    33%
    7 Ratings
    N/A
    0 Ratings

    Marketing Automation

    2.5

    Copper

    25%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    Copper ranks higher in 2/2 features

    Lead management

    3.6
    36%
    16 Ratings
    N/A
    0 Ratings

    Email marketing

    1.5
    15%
    9 Ratings
    N/A
    0 Ratings

    CRM Project Management

    3.7

    Copper

    37%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    Copper ranks higher in 3/3 features

    Task management

    4.6
    46%
    19 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    1.6
    16%
    5 Ratings
    N/A
    0 Ratings

    Reporting

    5.0
    50%
    17 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    6.5

    Copper

    65%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    Copper ranks higher in 3/3 features

    Forecasting

    6.2
    62%
    15 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    6.7
    67%
    18 Ratings
    N/A
    0 Ratings

    Customizable reports

    6.5
    65%
    16 Ratings
    N/A
    0 Ratings

    Customization

    5.2

    Copper

    52%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    Copper ranks higher in 4/4 features

    Custom fields

    8.0
    80%
    19 Ratings
    N/A
    0 Ratings

    Custom objects

    4.3
    43%
    12 Ratings
    N/A
    0 Ratings

    Scripting environment

    4.1
    41%
    3 Ratings
    N/A
    0 Ratings

    API for custom integration

    4.5
    45%
    9 Ratings
    N/A
    0 Ratings

    Security

    8.4

    Copper

    84%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    Copper ranks higher in 2/2 features

    Single sign-on capability

    8.9
    89%
    12 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.0
    80%
    13 Ratings
    N/A
    0 Ratings

    Social CRM

    2.0

    Copper

    20%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    Copper ranks higher in 2/2 features

    Social data

    2.1
    21%
    12 Ratings
    N/A
    0 Ratings

    Social engagement

    2.0
    20%
    7 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    2.0

    Copper

    20%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    Copper ranks higher in 2/2 features

    Marketing automation

    3.0
    30%
    12 Ratings
    N/A
    0 Ratings

    Compensation management

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Platform

    7.6

    Copper

    76%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    Copper ranks higher in 1/1 features

    Mobile access

    7.6
    76%
    17 Ratings
    N/A
    0 Ratings

    Email & Online Marketing

    Copper

    Feature Set Not Supported
    N/A
    7.4

    SharpSpring from Constant Contact

    74%
    SharpSpring from Constant Contact ranks higher in 9/9 features

    WYSIWYG email editor

    N/A
    0 Ratings
    7.7
    77%
    465 Ratings

    Dynamic content

    N/A
    0 Ratings
    7.3
    73%
    449 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    6.9
    69%
    430 Ratings

    Landing pages

    N/A
    0 Ratings
    6.5
    65%
    437 Ratings

    A/B testing

    N/A
    0 Ratings
    7.9
    79%
    392 Ratings

    Mobile optimization

    N/A
    0 Ratings
    3.6
    36%
    423 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    8.7
    87%
    812 Ratings

    List management

    N/A
    0 Ratings
    9.0
    90%
    495 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    9.2
    92%
    470 Ratings

    Lead Management

    Copper

    Feature Set Not Supported
    N/A
    8.9

    SharpSpring from Constant Contact

    89%
    SharpSpring from Constant Contact ranks higher in 4/4 features

    Lead nurturing

    N/A
    0 Ratings
    9.3
    93%
    481 Ratings

    Lead scoring and grading

    N/A
    0 Ratings
    8.5
    85%
    487 Ratings

    Data quality management

    N/A
    0 Ratings
    8.7
    87%
    463 Ratings

    Automated sales alerts and tasks

    N/A
    0 Ratings
    9.0
    90%
    459 Ratings

    Campaign Management

    Copper

    Feature Set Not Supported
    N/A
    8.6

    SharpSpring from Constant Contact

    86%
    SharpSpring from Constant Contact ranks higher in 2/2 features

    Calendaring

    N/A
    0 Ratings
    8.4
    84%
    335 Ratings

    Event/webinar marketing

    N/A
    0 Ratings
    8.7
    87%
    317 Ratings

    Social Media Marketing

    Copper

    Feature Set Not Supported
    N/A
    6.9

    SharpSpring from Constant Contact

    69%
    SharpSpring from Constant Contact ranks higher in 2/2 features

    Social sharing and campaigns

    N/A
    0 Ratings
    6.8
    68%
    313 Ratings

    Social profile integration

    N/A
    0 Ratings
    7.0
    70%
    359 Ratings

    Reporting & Analytics

    Copper

    Feature Set Not Supported
    N/A
    8.6

    SharpSpring from Constant Contact

    86%
    SharpSpring from Constant Contact ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    8.2
    82%
    483 Ratings

    Standard reports

    N/A
    0 Ratings
    8.8
    88%
    483 Ratings

    Custom reports

    N/A
    0 Ratings
    8.6
    86%
    444 Ratings

    Platform & Infrastructure

    Copper

    Feature Set Not Supported
    N/A
    8.1

    SharpSpring from Constant Contact

    81%
    SharpSpring from Constant Contact ranks higher in 6/6 features

    API

    N/A
    0 Ratings
    8.3
    83%
    362 Ratings

    Role-based workflow & approvals

    N/A
    0 Ratings
    8.3
    83%
    400 Ratings

    Customizability

    N/A
    0 Ratings
    8.2
    82%
    437 Ratings

    Integration with Salesforce.com

    N/A
    0 Ratings
    8.0
    80%
    216 Ratings

    Integration with Microsoft Dynamics CRM

    N/A
    0 Ratings
    7.9
    79%
    98 Ratings

    Integration with SugarCRM

    N/A
    0 Ratings
    7.6
    76%
    91 Ratings

    Attribute Ratings

    • SharpSpring from Constant Contact is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    2.8

    Copper

    28%
    20 Ratings
    9.2

    SharpSpring from Constant Contact

    92%
    519 Ratings

    Likelihood to Renew

    Copper

    N/A
    0 Ratings
    7.8

    SharpSpring from Constant Contact

    78%
    32 Ratings

    Usability

    4.5

    Copper

    45%
    11 Ratings
    7.9

    SharpSpring from Constant Contact

    79%
    70 Ratings

    Availability

    Copper

    N/A
    0 Ratings
    7.4

    SharpSpring from Constant Contact

    74%
    3 Ratings

    Performance

    Copper

    N/A
    0 Ratings
    3.7

    SharpSpring from Constant Contact

    37%
    3 Ratings

    Support Rating

    2.8

    Copper

    28%
    13 Ratings
    8.3

    SharpSpring from Constant Contact

    83%
    80 Ratings

    Online Training

    Copper

    N/A
    0 Ratings
    4.5

    SharpSpring from Constant Contact

    45%
    2 Ratings

    Implementation Rating

    Copper

    N/A
    0 Ratings
    7.7

    SharpSpring from Constant Contact

    77%
    15 Ratings

    Configurability

    Copper

    N/A
    0 Ratings
    4.5

    SharpSpring from Constant Contact

    45%
    1 Rating

    Ease of integration

    Copper

    N/A
    0 Ratings
    4.5

    SharpSpring from Constant Contact

    45%
    2 Ratings

    Product Scalability

    Copper

    N/A
    0 Ratings
    3.0

    SharpSpring from Constant Contact

    30%
    2 Ratings

    Vendor post-sale

    Copper

    N/A
    0 Ratings
    8.2

    SharpSpring from Constant Contact

    82%
    1 Rating

    Vendor pre-sale

    Copper

    N/A
    0 Ratings
    1.0

    SharpSpring from Constant Contact

    10%
    1 Rating

    Likelihood to Recommend

    Copper (formerly ProsperWorks)

    Copper has helped me extensively keep track of not only my own but my company's workflow. With so many projects and quotes to track, it has become essential to keep me on task and not miss any of our goals. It has been a perfect fit with our specific workflow, but I don't think it has the customizability just yet to be a perfect fit for every company out there.
    Read full review

    Constant Contact

    SharpSpring is great for creating and tracking campaigns that span multiple channels. With the Salesforce integration, we are able to keep our Sales team focused inside Salesforce without them needing to learn a new tool. Our Marketing team uses SharpSpring to nurture leads before handing them off to the Sales team. Though the features are available, SharpSpring would not be suitable for social media management or blogs; our third-party tools do a better job at that.
    Read full review

    Pros

    Copper (formerly ProsperWorks)

    • I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
    • Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
    • Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.
    Read full review

    Constant Contact

    • Their Emailers are very easy to construct and user-friendly. It takes your Newsletter and sales emails to the next level, especially with the action groups and trigger functionalities.
    • The life of the lead functionality allows you to see when leads get warmer, so you know when to send them what. Helps improve conversions.
    Read full review

    Cons

    Copper (formerly ProsperWorks)

    • I wish it were easier to create a dashboard to view sales and growth.
    • There are some features I would like to change but can't seem to figure out, so I just deal with not being able to, nothing major though.
    • I would like to see it offer more free links to other services such as Quick Books.
    Read full review

    Constant Contact

    • The landing page builder is a bit hard to use. Doesn’t have much flexibility.
    • Sometimes confusing between types of workflows to use. Opportunity versus visual.
    • If you imported contacts that weren’t formatted correctly. It is hard to delete a bull amount. Need to type DELETE for each one manually. No bull options to make changes.
    Read full review

    Pricing Details

    Copper

    Starting Price

    $29 per month per user

    Editions & Modules

    Copper editions and modules pricing
    EditionModules
    Basic$29.001
    Professional$69.002
    Business$134.003

    Footnotes

    1. per month per user
    2. per month per user
    3. per month per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Up to 29% discount for annual pricing.

    SharpSpring from Constant Contact

    Starting Price

    $399 per month

    Editions & Modules

    SharpSpring from Constant Contact editions and modules pricing
    EditionModules
    1,000 Contacts$3991
    2,500 Contacts$4992
    5,000 Contacts$6993
    10,000 Contacts$8994
    20,000 Contacts$1,2995

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required

    Additional Details

    Likelihood to Renew

    Copper (formerly ProsperWorks)

    No answers on this topic

    Constant Contact

    We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
    Read full review

    Usability

    Copper (formerly ProsperWorks)

    I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
    Read full review

    Constant Contact

    This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
    Read full review

    Support Rating

    Copper (formerly ProsperWorks)

    It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
    Read full review

    Constant Contact

    The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
    Read full review

    Implementation Rating

    Copper (formerly ProsperWorks)

    No answers on this topic

    Constant Contact

    Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
    Read full review

    Alternatives Considered

    Copper (formerly ProsperWorks)

    For my company, we chose Copper over Salesforce and HubSpot for a few reasons. First and foremost, G-Suite integration. This was one of the most attractive features we liked about Copper. The integration allows for seamless lead import, automated activity tracking and much more. Second, Copper is designed with the end user in mind. It has to be one of the simplest CRMs I have ever used. Additionally, Copper has fantastic customer success managers who make sure you are getting the most out of the platform. Lastly, Copper has very competitive pricing and offers many features of the big name CRMs at a much more economical price point
    Read full review

    Constant Contact

    We use different CRMs for different clients, mostly due to budget and other requirements. SharpSpring from Constant Contact is in the middle, price-wise, but is slightly more user-friendly than ActiveCampaign when it comes to certain things, such as drip campaigns and workflows. Though the price can be prohibitive to some clients, it is extremely robust. I definitely prefer the list-building, the ability to send smart emails and the WYSIWYG editor.
    Read full review

    Return on Investment

    Copper (formerly ProsperWorks)

    • I used ProsperWorks at a startup with around 100 people that was undergoing a serious sales crisis. ProsperWorks, I would say, was the number one tool to turn around the sales team as it allowed one book of truth and one place where every one could finally be on the same page.
    • It's hard to judge ROI on the joy of using a well designed product. After using SFDC or Hubspot or any other CRM, ProsperWorks will feel like a Ferrari. Everything is fast, everything is smooth, and it's lightweight in a good way.
    • The ROI was excellent based on a productivity stand point. Being able to pull up daily activity reports went a LONG way to ensuring the sales team was hitting their marks, and getting done what they need to get done.
    Read full review

    Constant Contact

    • Streamlined Processes - sales and marketing are now all in the same place.
    • Reduced Number of Platforms/Tools - CRM/lead management, email, automation, landing pages, forms, etc are all in the same place rather than using multiple tools.
    • Time-saving - sales pipeline is very easy to use for sales. For marketing, we have dozens of workflows that eliminate much of our manual processes from the past.
    • Return on Investment - We're more focused on moving the building the business than ever before because SharpSpring has simplified so many of our business operations and we're seeing massive results!
    • Lead generation - Up SIGNIFICANTLY (between 3x & 4x) since setting up SharpSpring.
    Read full review

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