What users are saying about
51 Ratings
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Top Rated
615 Ratings
51 Ratings
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Score 7.4 out of 100

SharpSpring

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Top Rated
615 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Copper

It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.
Mark Caliendo | TrustRadius Reviewer

SharpSpring

Over the past several years, SharpSpring has become my preferred solution for small to medium businesses. It has probably 90% of the features that you'll find with the enterprise solutions and is much more intuitive than the competition. Additionally, they pretty much include all of their features in the price. There really aren't upsells or upgrades to get more features. Some tools are better than others. I really like the CRM, Email, & Marketing Automation components. The Landing Page builder is okay but very limited and doesn't take too well to custom HTML code. I probably wouldn't recommend SharpSpring for an enterprise-level customer because it isn't as customizable as many of the enterprise-level marketing automation platforms. For the prices, features, and ease of use, it really is hard to beat.
Tim Hemingway | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Copper
6.6
SharpSpring
Customer data management / contact management
Copper
8.0
SharpSpring
Workflow management
Copper
7.3
SharpSpring
Territory management
Copper
5.1
SharpSpring
Opportunity management
Copper
7.7
SharpSpring
Integration with email client (e.g., Outlook or Gmail)
Copper
9.5
SharpSpring
Contract management
Copper
7.0
SharpSpring
Quote & order management
Copper
3.3
SharpSpring
Interaction tracking
Copper
8.0
SharpSpring
Channel / partner relationship management
Copper
3.3
SharpSpring

Customer Service & Support

Copper
7.0
SharpSpring
Case management
Copper
7.0
SharpSpring
Call center management
Copper
6.0
SharpSpring
Help desk management
Copper
8.0
SharpSpring

Marketing Automation

Copper
5.6
SharpSpring
Lead management
Copper
7.9
SharpSpring
Email marketing
Copper
3.2
SharpSpring

CRM Project Management

Copper
4.5
SharpSpring
Task management
Copper
6.1
SharpSpring
Billing and invoicing management
Copper
1.6
SharpSpring
Reporting
Copper
5.7
SharpSpring

CRM Reporting & Analytics

Copper
6.0
SharpSpring
Forecasting
Copper
4.7
SharpSpring
Pipeline visualization
Copper
7.6
SharpSpring
Customizable reports
Copper
5.9
SharpSpring

Customization

Copper
5.6
SharpSpring
Custom fields
Copper
8.0
SharpSpring
Custom objects
Copper
7.0
SharpSpring
Scripting environment
Copper
4.1
SharpSpring
API for custom integration
Copper
3.5
SharpSpring

Security

Copper
8.3
SharpSpring
Single sign-on capability
Copper
8.9
SharpSpring
Role-based user permissions
Copper
7.7
SharpSpring

Social CRM

Copper
2.7
SharpSpring
Social data
Copper
3.5
SharpSpring
Social engagement
Copper
1.9
SharpSpring

Integrations with 3rd-party Software

Copper
3.5
SharpSpring
Marketing automation
Copper
6.0
SharpSpring
Compensation management
Copper
1.0
SharpSpring

Platform

Copper
7.2
SharpSpring
Mobile access
Copper
7.2
SharpSpring

Email & Online Marketing

Copper
SharpSpring
7.9
WYSIWYG email editor
Copper
SharpSpring
7.0
Dynamic content
Copper
SharpSpring
8.2
Ability to test dynamic content
Copper
SharpSpring
8.6
Landing pages
Copper
SharpSpring
6.6
A/B testing
Copper
SharpSpring
8.9
Mobile optimization
Copper
SharpSpring
6.4
Email deliverability reporting
Copper
SharpSpring
7.9
List management
Copper
SharpSpring
9.0
Triggered drip sequences
Copper
SharpSpring
8.7

Lead Management

Copper
SharpSpring
8.6
Lead nurturing
Copper
SharpSpring
8.5
Lead scoring and grading
Copper
SharpSpring
8.1
Data quality management
Copper
SharpSpring
8.8
Automated sales alerts and tasks
Copper
SharpSpring
8.8

Campaign Management

Copper
SharpSpring
8.1
Calendaring
Copper
SharpSpring
8.1
Event/webinar marketing
Copper
SharpSpring
8.0

Social Media Marketing

Copper
SharpSpring
7.0
Social sharing and campaigns
Copper
SharpSpring
6.8
Social profile integration
Copper
SharpSpring
7.3

Reporting & Analytics

Copper
SharpSpring
7.4
Dashboards
Copper
SharpSpring
7.2
Standard reports
Copper
SharpSpring
8.0
Custom reports
Copper
SharpSpring
7.1

Platform & Infrastructure

Copper
SharpSpring
8.1
API
Copper
SharpSpring
7.6
Role-based workflow & approvals
Copper
SharpSpring
8.1
Customizability
Copper
SharpSpring
8.2
Integration with Salesforce.com
Copper
SharpSpring
8.1
Integration with Microsoft Dynamics CRM
Copper
SharpSpring
8.3
Integration with SugarCRM
Copper
SharpSpring
8.3

Pros

Copper

  • I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
  • Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
  • Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.
Anonymous | TrustRadius Reviewer

SharpSpring

  • Crm, with custom fields that can be customized per organization
  • Sales pipelines, which lets you track an opportunity along the sales process. Can implement automation with tasks creation, emails to prospect and notifications
  • Email marketing with easy to use email builder. Campaigns can be sent out manually or automatically. Can also be used for templated emails to send to contacts.
Kaila Troia | TrustRadius Reviewer

Cons

Copper

  • Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
  • We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
  • I am pleased using Copper and can't think of any other cons since implementation.
Erik Viager | TrustRadius Reviewer

SharpSpring

  • Custom Form Field - Weakest point of the software for me. Hard to make custom field and options are limited
  • Nuanced Automations are Hard - Lacking some more advanced automation capacities and options
  • Hard Bounces / Suppressions - Very aggressive suppression engine means that active subscribers are "bounced" then removed from email lists suddenly without much recourse
Billy Alguire | TrustRadius Reviewer

Likelihood to Renew

Copper

No score
No answers yet
No answers on this topic

SharpSpring

SharpSpring 7.8
Based on 31 answers
We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
David Fox | TrustRadius Reviewer

Usability

Copper

Copper 7.6
Based on 8 answers
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
Jason Tenzer | TrustRadius Reviewer

SharpSpring

SharpSpring 8.2
Based on 71 answers
This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
Christine Mullins | TrustRadius Reviewer

Support Rating

Copper

Copper 4.6
Based on 10 answers
It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
Ben J. Varghese | TrustRadius Reviewer

SharpSpring

SharpSpring 8.7
Based on 81 answers
The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
Darren Winter, MA | TrustRadius Reviewer

Implementation Rating

Copper

No score
No answers yet
No answers on this topic

SharpSpring

SharpSpring 8.0
Based on 14 answers
Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
Matthew Maginley | TrustRadius Reviewer

Alternatives Considered

Copper

ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
Scott Entwistle | TrustRadius Reviewer

SharpSpring

We have tested and work with several marketing automation/CRM systems over the course of over 25 years in the B-to-B marketing/advertising business, among them are: HubSpot, Marketo, Pardot, Zoho, Salesforce, and many others. SharpSpring continues to be the gold standard for me in terms of overall value and ease of use.
Dave Strand | TrustRadius Reviewer

Return on Investment

Copper

  • Speed to call leads has increased for us over 32%.
  • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
  • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Kelly Wasden | TrustRadius Reviewer

SharpSpring

  • It's had a positive impact on ROI in that it's provided management with visibility into forecasting, making the budgeting process clearer.
  • When new representatives join the company it's easy to get [them] up and running in SharpSpring, minimizing time spent on training.
  • SharpSpring helps our team of reps clearly see the current list of opportunities, and create tasks to make sure we don't miss any follow-ups
Jason Carlage | TrustRadius Reviewer

Screenshots

Pricing Details

Copper

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Copper Editions & Modules

Edition
Basic$25.001
Professional$59.001
Business$119.001
  1. Per User/Per Month (billed annually)
Additional Pricing Details

SharpSpring

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

SharpSpring Editions & Modules

Edition
1,000 Contacts$3991
2,500 Contacts$4991
5,000 Contacts$6991
10,000 Contacts$8991
20,000 Contacts$1,2991
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Copper
5.5
SharpSpring
8.0

Likelihood to Renew

Copper
SharpSpring
7.8

Usability

Copper
7.6
SharpSpring
8.2

Reliability and Availability

Copper
SharpSpring
6.0

Performance

Copper
SharpSpring
5.5

Support Rating

Copper
4.6
SharpSpring
8.7

Online Training

Copper
SharpSpring
4.5

Implementation Rating

Copper
SharpSpring
8.0

Scalability

Copper
SharpSpring
3.5

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