What users are saying about
9 Ratings
1 Rating
9 Ratings
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Score 8.8 out of 100
1 Rating
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Score 7.3 out of 100

Likelihood to Recommend

Cosential

Great for medium and large construction companies that have a specific salesforce.
Kevin Shaw | TrustRadius Reviewer

Soffront CRM

This is a basic CRM tool like many of the others. I would imagine that this would be well suited for large enterprises due to its ability to double as a task manager, and smaller soloprenuer operations because it is expansive and can do so many things in one place. Overall if you are in business you should be using a CRM and this one is a good one to use.
Andrew Van Horn | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Cosential
8.7
Soffront CRM
7.7
Customer data management / contact management
Cosential
10.0
Soffront CRM
8.2
Workflow management
Cosential
6.0
Soffront CRM
7.3
Territory management
Cosential
9.0
Soffront CRM
7.3
Opportunity management
Cosential
10.0
Soffront CRM
Integration with email client (e.g., Outlook or Gmail)
Cosential
10.0
Soffront CRM
Interaction tracking
Cosential
9.0
Soffront CRM
Channel / partner relationship management
Cosential
7.0
Soffront CRM
8.2

Marketing Automation

Cosential
7.5
Soffront CRM
8.6
Lead management
Cosential
10.0
Soffront CRM
8.2
Email marketing
Cosential
5.0
Soffront CRM
9.1

CRM Project Management

Cosential
8.0
Soffront CRM
7.7
Task management
Cosential
7.0
Soffront CRM
8.2
Reporting
Cosential
9.0
Soffront CRM
7.3

CRM Reporting & Analytics

Cosential
8.7
Soffront CRM
8.2
Forecasting
Cosential
6.0
Soffront CRM
7.3
Pipeline visualization
Cosential
10.0
Soffront CRM
8.2
Customizable reports
Cosential
10.0
Soffront CRM
9.1

Customization

Cosential
7.5
Soffront CRM
9.1
Custom fields
Cosential
9.0
Soffront CRM
9.1
Custom objects
Cosential
6.0
Soffront CRM

Security

Cosential
10.0
Soffront CRM
7.3
Single sign-on capability
Cosential
10.0
Soffront CRM
6.4
Role-based user permissions
Cosential
10.0
Soffront CRM
8.2

Social CRM

Cosential
5.0
Soffront CRM
5.9
Social data
Cosential
5.0
Soffront CRM
6.4
Social engagement
Cosential
5.0
Soffront CRM
5.5

Integrations with 3rd-party Software

Cosential
5.0
Soffront CRM
Marketing automation
Cosential
5.0
Soffront CRM

Platform

Cosential
7.0
Soffront CRM
5.5
Mobile access
Cosential
7.0
Soffront CRM
5.5

Customer Service & Support

Cosential
Soffront CRM
7.3
Case management
Cosential
Soffront CRM
7.3
Help desk management
Cosential
Soffront CRM
7.3

Pros

Cosential

  • Inputting of companies and leads who may become prospects.
  • Creating specific opportunities for construction projects.
  • Tracking opportunities through the entire sales cycle.
  • Inputting detailed notes and activity by the Sales team.
Kevin Shaw | TrustRadius Reviewer

Soffront CRM

  • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
  • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
  • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
Andrew Van Horn | TrustRadius Reviewer

Cons

Cosential

  • The open software is somewhat difficult to master as an administrator.
  • Report writing could be more intuitive.
  • The company seems to cater to larger users.
Kevin Shaw | TrustRadius Reviewer

Soffront CRM

  • I do not like the log-in page. Whenever I go the Soffront site I get a pop-up asking me not to leave. It is a bit pushy when all I want to do is log into my account.
  • The social media integration feature they have is not particularly useful. There are other companies that do a far better job of posting to SM for me.
Andrew Van Horn | TrustRadius Reviewer

Usability

Cosential

Cosential 8.0
Based on 1 answer
Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.
Kevin Shaw | TrustRadius Reviewer

Soffront CRM

No score
No answers yet
No answers on this topic

Support Rating

Cosential

Cosential 8.0
Based on 1 answer
My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.
Kevin Shaw | TrustRadius Reviewer

Soffront CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Cosential

Cosential is specific to the A/E industry and is the most intuitive software we found for construction.
Kevin Shaw | TrustRadius Reviewer

Soffront CRM

Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
Andrew Van Horn | TrustRadius Reviewer

Return on Investment

Cosential

  • Allowed for common tracking by business developers in different regions.
  • Helped us quantify effort.
  • Provides great reports for management.
Kevin Shaw | TrustRadius Reviewer

Soffront CRM

  • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
  • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
Andrew Van Horn | TrustRadius Reviewer

Screenshots

Cosential

Pricing Details

Cosential

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cosential Editions & Modules

Additional Pricing Details

Soffront CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Soffront CRM Editions & Modules

Edition
1,000 Emails$4.001
5,000 Emails$15.001
10,000 Emails$25.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cosential
10.0
Soffront CRM
7.3

Usability

Cosential
8.0
Soffront CRM

Support Rating

Cosential
8.0
Soffront CRM

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