Creatio vs Tour de Force CRM

Likelihood to Recommend

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.

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Carl Moore

CRM Administrator

USEAFinancial Services, 11-50 employees

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Tour de Force can be very useful if you have someone on staff to configure and set it up. It needs constant upkeep with changes in what's needed, and constant updates. This would not be good for small businesses that do not have a sales teem. They charge heavily for tech support.

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Mike Bursack

Technical Operations Manager

Clock Medical SupplyHospital & Health Care, 11-50 employees

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Feature Rating Comparison

Creatio

Tour de Force CRM

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Creatio

Tour de Force CRM

Case management

Call center management

Help desk management

Creatio

Tour de Force CRM

Lead management

Email marketing

Creatio

Marketing automation

Creatio

Tour de Force CRM

Mobile access

Pros

Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
The system is really easy to use. Users pick it up & love it immediately.
Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
Cost: Definitely competitive.

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Will Ludgate

Business/Systems Analyst (contract)

OKI Europe LtdPrinting, 201-500 employees

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We can quickly see Customers sales for the week, month, year, and past years.
We can get deep into the data of a customers sales history and what they are or aren't buying.

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Mike Bursack

Technical Operations Manager

Clock Medical SupplyHospital & Health Care, 11-50 employees

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Cons

Having more marketplace solutions that add to the system’s functionality would be great.
We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
We would also like to see some improvements to the customer portal.

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Tatyana Yaroshenko

Chief Marketing Officer

Be TechInformation Technology & Services, 11-50 employees

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There's too much data, and sales people have trouble finding what they need.
It can be hard for IT or sales manager to manage all the data in an informational way.

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Mike Bursack

Technical Operations Manager

Clock Medical SupplyHospital & Health Care, 11-50 employees

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Alternatives Considered

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.

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Vladlen Manastiretskiy

System Manager

National Property RescueReal Estate, 11-50 employees

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Tour de Force was less expensive than Sales Force, and has more abilities that Epicor CRM.

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Mike Bursack

Technical Operations Manager

Clock Medical SupplyHospital & Health Care, 11-50 employees

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Return on Investment

bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.

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Kenneth Harrington-Colon

Internal Systems Specialist

Creative Business Resources (CBR)Human Resources, 11-50 employees

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Better customer visibility.
We have better customer rating for finding top and bottom customers based on orders.

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Mike Bursack

Technical Operations Manager

Clock Medical SupplyHospital & Health Care, 11-50 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

$3,000*

* Per installation

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

Rating Summary

Creatio

Tour de Force CRM

Likelihood to Recommend

Creatio

Tour de Force CRM

Feature Rating Comparison

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Forecasting

Pipeline visualization

Customizable reports

Custom fields

Custom objects

Scripting environment

API for custom integration

Single sign-on capability

Role-based user permissions

Social data

Social engagement

Marketing automation

Mobile access

Pros

Creatio

Tour de Force CRM

Cons

Creatio

Tour de Force CRM

Alternatives Considered

Creatio

Tour de Force CRM

Return on Investment

Creatio

Tour de Force CRM

Screenshots

Creatio

Tour de Force CRM

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Add comparison