What users are saying about
25 Ratings
25 Ratings
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Score 9.4 out of 100
5 Ratings
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Score 7 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Tour de Force CRM

Tour de Force can be very useful if you have someone on staff to configure and set it up. It needs constant upkeep with changes in what's needed, and constant updates. This would not be good for small businesses that do not have a sales teem. They charge heavily for tech support.
Mike Bursack | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
Tour de Force CRM
6.4
Customer data management / contact management
Creatio
9.9
Tour de Force CRM
10.0
Workflow management
Creatio
9.6
Tour de Force CRM
Territory management
Creatio
9.1
Tour de Force CRM
10.0
Opportunity management
Creatio
9.6
Tour de Force CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
Tour de Force CRM
1.0
Contract management
Creatio
9.5
Tour de Force CRM
Quote & order management
Creatio
10.0
Tour de Force CRM
5.0
Interaction tracking
Creatio
9.2
Tour de Force CRM
7.0
Channel / partner relationship management
Creatio
9.4
Tour de Force CRM
2.0

Customer Service & Support

Creatio
9.1
Tour de Force CRM
5.5
Case management
Creatio
9.7
Tour de Force CRM
8.0
Call center management
Creatio
8.5
Tour de Force CRM
Help desk management
Creatio
9.1
Tour de Force CRM
3.0

Marketing Automation

Creatio
9.6
Tour de Force CRM
4.0
Lead management
Creatio
9.6
Tour de Force CRM
7.0
Email marketing
Creatio
9.5
Tour de Force CRM
1.0

CRM Project Management

Creatio
9.0
Tour de Force CRM
3.7
Task management
Creatio
9.4
Tour de Force CRM
1.0
Billing and invoicing management
Creatio
8.2
Tour de Force CRM
7.0
Reporting
Creatio
9.5
Tour de Force CRM
3.0

CRM Reporting & Analytics

Creatio
9.4
Tour de Force CRM
8.0
Forecasting
Creatio
9.4
Tour de Force CRM
8.0
Pipeline visualization
Creatio
9.4
Tour de Force CRM
8.0
Customizable reports
Creatio
9.5
Tour de Force CRM
8.0

Customization

Creatio
9.9
Tour de Force CRM
6.0
Custom fields
Creatio
9.9
Tour de Force CRM
6.0
Custom objects
Creatio
9.9
Tour de Force CRM
Scripting environment
Creatio
10.0
Tour de Force CRM
API for custom integration
Creatio
9.7
Tour de Force CRM
6.0

Security

Creatio
9.2
Tour de Force CRM
9.5
Single sign-on capability
Creatio
9.1
Tour de Force CRM
10.0
Role-based user permissions
Creatio
9.2
Tour de Force CRM
9.0

Social CRM

Creatio
9.4
Tour de Force CRM
Social data
Creatio
9.2
Tour de Force CRM
Social engagement
Creatio
9.7
Tour de Force CRM

Integrations with 3rd-party Software

Creatio
8.4
Tour de Force CRM
3.0
Marketing automation
Creatio
8.4
Tour de Force CRM
3.0

Platform

Creatio
9.0
Tour de Force CRM
8.0
Mobile access
Creatio
9.0
Tour de Force CRM
8.0

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Tour de Force CRM

  • We can quickly see Customers sales for the week, month, year, and past years.
  • We can get deep into the data of a customers sales history and what they are or aren't buying.
Mike Bursack | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Tour de Force CRM

  • There's too much data, and sales people have trouble finding what they need.
  • It can be hard for IT or sales manager to manage all the data in an informational way.
Mike Bursack | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Tour de Force CRM

Tour de Force was less expensive than Sales Force, and has more abilities that Epicor CRM.
Mike Bursack | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Tour de Force CRM

  • Better customer visibility.
  • We have better customer rating for finding top and bottom customers based on orders.
Mike Bursack | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Tour de Force CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Creatio
9.4
Tour de Force CRM
7.0

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