<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
27 Ratings

CRM Creatio

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
27 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.4 out of 100
65 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Outbound dialing is where it excels. It's especially good with larger teams of reps. Organizing through campaigns and seek lists is very powerful once you understand how to use it. There is definitely a learning curve with seek lists (I've spent tons of time on the phone with their support staff) but once you understand it the possibilities are endless. You can sort which leads show up by a variety of filters. Even with a list of 10,000+ leads and 5 reps calling on it, you can ensure no leads show up in two reps lists, the reps are calling specific territories, and even skipping leads that are likely on their lunch break! One my of favorite tricks with seek lists and only calling people with titles like Director/VP/C-Level before 8:30am or after 5pm their time, when those people are more willing to pick up the phone. They also appreciate a sales rep who is putting in the extra time to call during those blocks.
Ryan McCarty | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Customer data management / contact management
CRM Creatio
9.9
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Workflow management
CRM Creatio
9.9
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Territory management
CRM Creatio
9.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Opportunity management
CRM Creatio
9.9
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Contract management
CRM Creatio
9.5
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Quote & order management
CRM Creatio
10.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Interaction tracking
CRM Creatio
9.4
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Channel / partner relationship management
CRM Creatio
9.6
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Customer Service & Support

CRM Creatio
9.1
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Case management
CRM Creatio
9.7
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Call center management
CRM Creatio
8.5
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Help desk management
CRM Creatio
9.1
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Marketing Automation

CRM Creatio
9.8
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Lead management
CRM Creatio
9.9
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Email marketing
CRM Creatio
9.8
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

CRM Project Management

CRM Creatio
9.2
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Task management
CRM Creatio
9.8
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Billing and invoicing management
CRM Creatio
8.2
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Reporting
CRM Creatio
9.8
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

CRM Reporting & Analytics

CRM Creatio
9.7
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Forecasting
CRM Creatio
9.6
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Pipeline visualization
CRM Creatio
9.6
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Customizable reports
CRM Creatio
9.8
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Customization

CRM Creatio
9.9
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Custom fields
CRM Creatio
9.9
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Custom objects
CRM Creatio
9.9
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Scripting environment
CRM Creatio
10.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
API for custom integration
CRM Creatio
9.9
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Security

CRM Creatio
9.2
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Single sign-on capability
CRM Creatio
9.2
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Role-based user permissions
CRM Creatio
9.2
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Social CRM

CRM Creatio
9.6
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Social data
CRM Creatio
9.4
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Social engagement
CRM Creatio
9.9
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Integrations with 3rd-party Software

CRM Creatio
8.4
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Marketing automation
CRM Creatio
8.4
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Platform

CRM Creatio
9.1
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Mobile access
CRM Creatio
9.1
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Preview Dialer

CRM Creatio
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.1
Contact preview
CRM Creatio
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.0
Dialer-CRM integration
CRM Creatio
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.1
Call notes & tags
CRM Creatio
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.0
Automatic call logging
CRM Creatio
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.1

Core Dialer

CRM Creatio
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.1
Outbound dialing
CRM Creatio
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.1
Inbound routing
CRM Creatio
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.1
Custom caller ID
CRM Creatio
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.1
Click-to-call
CRM Creatio
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.1
Recorded voicemail drop
CRM Creatio
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.0
Dialer contact import
CRM Creatio
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.1
Campaign & list management
CRM Creatio
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.0

Call Follow-up and Quality Assurance

CRM Creatio
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
7.7
Follow-up calls
CRM Creatio
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.1
Dialer reporting & analytics
CRM Creatio
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
7.0
Dialer compliance
CRM Creatio
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.0

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

  • Organizes your leads based on the parameters you set so you call the hottest leads first.
  • Connects with your phone so you can dial from your computer without having to enter the numbers every time.
  • It also allows you to record the notes from the call right there and they get added to the completed task in Salesforce.
Anonymous | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

  • No call parking features for inbound calls, if on a call through the dialer, one cannot place that call on hold to take the second call.
  • All notes are lost when another inbound call comes in, whether or not you accept that call.
Anonymous | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

PowerDialer for Salesforce, from XANT (formerly InsideSales.com) 8.2
Based on 5 answers
I like that it is simple, functional and I can rely on it to help me get my work done everyday. My job became much harder without InsideSales.com. The new CRM I am using has confusing features and too much going on sometimes. There are so many fields and functions that I find unnecessary--what sucks is when I look at my screen at all these empty fields, it makes me feel incomplete. With InsideSales.com, I knew what to put in every box and why it would be important. I could put it in once and whether it was my manager, case admin or data analyst or me, we all knew where to find it. With our new system, I find myself having to do more input and data entry for other people to benefit--no longer a "one shot, one kill" deal.
Jonathan Ison | TrustRadius Reviewer

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

No score
No answers yet
No answers on this topic

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

I am actually not on the decision making side, but we used PowerDialer because of the easy to use integration with our CRM with Salesforce. Having these two tools in tandem was a great platform for us to do prospecting.
Anonymous | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

  • Improved Connect Rates - Knowing when our team has the highest chance of success has helped us optimize our call blocks, leading to an improved connect rate.
  • Dials - With dialer lists and click to call functionality, we are able to make more dials to the right people.
  • Rep achievement - Though harder to quantify, the gamification has focused the team around the right KPIs.
Mike Stevenson | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

PowerDialer for Salesforce, from XANT (formerly InsideSales.com) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.0

Usability

CRM Creatio
6.8
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.2

Support Rating

CRM Creatio
7.7
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Add comparison