Crownpeak Digital Quality Management (DQM) vs. InMoment Experience Intelligence (XI) Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Crownpeak DQM
Score 9.2 out of 10
N/A
Crownpeak Digital Quality Manager (DQM) is a digital governance and web content management and monitoring solution designed to support excellent customer experience across all digital touchpoints, supporting web accessibility needs, error catching, SEO best practice, brand compliance, and analytics with benchmarking. Crownpeak DQM can be integrated into an existing CMS.N/A
InMoment
Score 7.8 out of 10
N/A
InMoment's Voice of the Customer product helps companies gather customer feedback and channel it to the right individuals in the organization. InMoment was created when Empathica and Mindshare combined into one company.N/A
Pricing
Crownpeak Digital Quality Management (DQM)InMoment Experience Intelligence (XI) Platform
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Crownpeak DQMInMoment
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Crownpeak Digital Quality Management (DQM)InMoment Experience Intelligence (XI) Platform
Top Pros
Top Cons
User Ratings
Crownpeak Digital Quality Management (DQM)InMoment Experience Intelligence (XI) Platform
Likelihood to Recommend
9.2
(13 ratings)
10.0
(1 ratings)
Likelihood to Renew
9.6
(2 ratings)
-
(0 ratings)
Usability
8.8
(12 ratings)
-
(0 ratings)
Availability
9.1
(1 ratings)
-
(0 ratings)
Performance
9.1
(1 ratings)
-
(0 ratings)
Support Rating
8.9
(12 ratings)
-
(0 ratings)
Online Training
9.1
(1 ratings)
-
(0 ratings)
Implementation Rating
9.1
(1 ratings)
-
(0 ratings)
Configurability
7.3
(1 ratings)
-
(0 ratings)
Product Scalability
9.1
(1 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(1 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
Crownpeak Digital Quality Management (DQM)InMoment Experience Intelligence (XI) Platform
Likelihood to Recommend
Crownpeak
If you have a fully customized cms and have people working on the site with html and css knowledge this is the best tool ever, all specifics can be checked. Using ab tests and optimization services we identify best practices of the website and everywhere the best practices aren't implemented we find using the custom checkpoints. Aspects that cannot be automated via a quick IT solution is turned into a checkpoint and that's great!
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InMoment
InMoment VOC is well suited for any hospitality-based company that is guest-centric. It's like receiving a report card every day with info about what we are doing well and where we need to improve. I like how we were able to customize so many things like how often our managers receive emails and how organized guest recovery is now. I don't care for the reply templates. I don't like the idea of a guest feeling the reply is robotic in any way. Especially, if the guest reaches out more than once and the team uses the template provided in the system again. I think it takes away from the sincerity of the managers' response.
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Pros
Crownpeak
  • Ensures quality and consistency of content implementation across distributed teams and markets.
  • Quick and easy content updates across global digital ecosystems.
  • Custom checkpoints to identify, highlight and manage business updates across multiple websites (e.g. product detail, terminology, customer messaging, brand updates)
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InMoment
  • Houses all of our information in one convenient location that everyone at any time can access
  • Praise and coach our employees on customer service
  • Problem solve using the reporting tools such as add criterion to narrow down on specific points of interest. I love how detailed the reports can be, it really takes the guess work out of problem solving
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Cons
Crownpeak
  • It would be helpful if the Issues page under Website showed the WCAG level for each issue (A, AA, AAA). You currently have to look up the guideline to find the level.
  • There is no indicator that a page is currently being scanned. During a website scan, some of the reports are blank or missing information. Having a notification on the main page showing which websites are being scanned would be helpful.
  • Some ADA compliance items are left off, such as keyboard navigation, tabbing, etc.
  • It doesn't view the websites on mobile devices or if using a screen reader. Some pages or formatting changes depending on resolution. The DQM, from what I have seen, doesn't account for that.
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InMoment
  • I wish we could edit some of the information on our end. Sometimes it takes a little while to get access issues resolved from the support team going back and forth in emails.
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Likelihood to Renew
Crownpeak
We've seen competitors, they're not doing as well of a job as dqm is. It's a wonderful tool and there a huge opportunities for crownpeak
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InMoment
No answers on this topic
Usability
Crownpeak
I had a small learning curve in order to become fluent with the platform as it doesn't work like the other automated accessibility tools that I've used. However, once I was up to speed, I like it better than any of the other tools and find the data more useful, digestible, and relevant.
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InMoment
No answers on this topic
Reliability and Availability
Crownpeak
Haven't had issues accessing the dashboard when needed.
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InMoment
No answers on this topic
Performance
Crownpeak
No issues with speed and performance
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InMoment
No answers on this topic
Support Rating
Crownpeak
Online support [is] always quick to reply and usually [has] a fix ready and implemented within hours. Regular catch-ups with Account Managers [have] ensured that issues are addressed even more quickly, with the ability to see the results within days following a re-crawl of the sites. Suggestions for improvement are always taken on board.
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InMoment
No answers on this topic
Online Training
Crownpeak
Product is straight-forward but the training was helpful and beneficial
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InMoment
No answers on this topic
Implementation Rating
Crownpeak
Ensure that you are ready with a solid process to address issues
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InMoment
No answers on this topic
Alternatives Considered
Crownpeak
Crownpeak Digital Quality Management (DQM) has all the tools in one dashboard for all possible needs of a website to resolve SEO and other issues. Whereas WordPress is more of searching for the right plugin to assist in finding all the issues you might have a need to address.

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InMoment
No answers on this topic
Scalability
Crownpeak
haven't had issues accessing when needed.
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InMoment
No answers on this topic
Return on Investment
Crownpeak
  • When driving Customer Care, it was great to be able to add the Autofix tool to the web estate - a quick-win that really drives the accessibility agenda.
  • Building reports off the back of DQM gives senior stakeholders an understanding of the importance of usability and accessibility.
  • The gamification of league tables highlights to stakeholders the areas that need focus and budget in order to improve.
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InMoment
  • Our Guest Care dept. became more efficient and productive overnight when we adopted the InMoment systems. Too many hours of tedious work was being done internally to track and report trends. The guest was taken care of but the root of the problem was solved. InMoment provides us with the tools needed to do so which boosts sales.
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