What users are saying about
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Top Rated
23 Ratings
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Top Rated
34 Ratings

Crownpeak DQM

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Top Rated
23 Ratings
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Score 9.3 out of 100

Whatfix

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Top Rated
34 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Likelihood to Recommend

Crownpeak DQM

If you have a fully customized cms and have people working on the site with html and css knowledge this is the best tool ever, all specifics can be checked. Using ab tests and optimization services we identify best practices of the website and everywhere the best practices aren't implemented we find using the custom checkpoints. Aspects that cannot be automated via a quick IT solution is turned into a checkpoint and that's great!
Harrie Vermeulen | TrustRadius Reviewer

Whatfix

For the area of independent learning of topics in a system, Whatfix is best suited, as it offers many possibilities due to the different offers of the presentation.We are developing this with the support of the personnel development department and it is showing the first positive results and it is showing the first positive results in our sales units.
Katja Marggraf | TrustRadius Reviewer

Pros

Crownpeak DQM

  • Ensures quality and consistency of content implementation across distributed teams and markets.
  • Quick and easy content updates across global digital ecosystems.
  • Custom checkpoints to identify, highlight and manage business updates across multiple websites (e.g. product detail, terminology, customer messaging, brand updates)
Andy Wood | TrustRadius Reviewer

Whatfix

  • Whatfix is a vendor that listens to their client, understands their business challenges, and works with them to achieve their goals.
  • Feature enhancements are released every quarter, often with significant functionality improvements.
  • The support and engineering teams are outstanding - responsive, helpful and nothing is ever too much trouble. Literally, second-to-none!
Lee Glenn | TrustRadius Reviewer

Cons

Crownpeak DQM

  • It would be helpful if the Issues page under Website showed the WCAG level for each issue (A, AA, AAA). You currently have to look up the guideline to find the level.
  • There is no indicator that a page is currently being scanned. During a website scan, some of the reports are blank or missing information. Having a notification on the main page showing which websites are being scanned would be helpful.
  • Some ADA compliance items are left off, such as keyboard navigation, tabbing, etc.
  • It doesn't view the websites on mobile devices or if using a screen reader. Some pages or formatting changes depending on resolution. The DQM, from what I have seen, doesn't account for that.
Charles Adams | TrustRadius Reviewer

Whatfix

  • How no-code the experience with Whatfix is really depends on your application. As one of our applications relies on nested iframes, not everything worked out-of-the-box and we had to spend time on debugging and doing advanced customizations. Though the support team at Whatfix has been very helpful in solving these matters, it still made it difficult for us to delegate the work to coworkers with less technical experience.
  • Prone to bugs. While no platform is perfect, we unfortunately had some cases where bugs broke popups and guides for our users.
  • Look & feel customization can be restrictive and inconsistent. Depending on what kind of content you create, you have more or less options to customize the look and feel of the content. E.g. popups have a dozen of pre-configured templates and the possibility to edit the style based on HTML, CSS, and Javascript (JSX), whereas Task Lists have less options to be configured. Though I was informed that Whatfix will improve this in the near feature.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Crownpeak DQM

No score
No answers yet
No answers on this topic

Whatfix

Whatfix 8.6
Based on 2 answers
Whatfix are an absolutely stellar vendor in every way. As with all technology tools and platforms, it's important to evaluate the marketplace to see what else is on offer. It would have to be something exceptional for us to seriously consider discontinuing our relationship with Whatfix
Lee Glenn | TrustRadius Reviewer

Usability

Crownpeak DQM

Crownpeak DQM 8.2
Based on 12 answers
I had a small learning curve in order to become fluent with the platform as it doesn't work like the other automated accessibility tools that I've used. However, once I was up to speed, I like it better than any of the other tools and find the data more useful, digestible, and relevant.
Anonymous | TrustRadius Reviewer

Whatfix

Whatfix 7.6
Based on 6 answers
While they've made a lot of improvements in the last year, there are still challenges with walkthroughs and how beacons can be created. They are aware of these limitations and are actively soliciting customer feedback to help them remedy these shortcomings.
Angela Foster | TrustRadius Reviewer

Support Rating

Crownpeak DQM

Crownpeak DQM 8.7
Based on 12 answers
The support is ABSOLUTELY astonishing, I myself am working [on] the services side of things and know for a fact that tickets can take some time. The team, however (Parul, Loftus, Amitsing) are doing a [wonderful] task in helping us out. And of course, there's also Lucy who's always happy to jump onto a call to [discuss] certain aspects we might have questions about. Can't grade this any different [than] 10/10.
Harrie Vermeulen | TrustRadius Reviewer

Whatfix

Whatfix 8.9
Based on 7 answers
Support is very proactive and quick at solving/investigating any issue that might come up. They are very knowledgeable about their own tool and coding as well, and therefore, they quickly understand the goal you try to achieve - even doing custom code when necessary (or fixing your custom code). Even as COVID hit, Whatfix still managed to supply the same high standard of support.
Anonymous | TrustRadius Reviewer

Online Training

Crownpeak DQM

No score
No answers yet
No answers on this topic

Whatfix

Whatfix 7.3
Based on 1 answer
While helpful, the feedback from our employee was, that [they felt] the training was very high-level - sometimes confusing. It would be great to have some kind of sandbox environment for new users to train certain scenarios.
Anonymous | TrustRadius Reviewer

Implementation Rating

Crownpeak DQM

No score
No answers yet
No answers on this topic

Whatfix

Whatfix 7.7
Based on 2 answers
Although Whatfix make the process relatively straightforward (they will provide Group Policy Scripts to install a Google Chrome extension specific to your organisation) its important to ensure your network deployment teams (if you have more than one) understand their role and what they need to do to test deployment once they undertaken the work.
Lee Glenn | TrustRadius Reviewer

Alternatives Considered

Crownpeak DQM

Crownpeak Digital Quality Management (DQM) has all the tools in one dashboard for all possible needs of a website to resolve SEO and other issues. Whereas WordPress is more of searching for the right plugin to assist in finding all the issues you might have a need to address.

Araceli Carrasco | TrustRadius Reviewer

Whatfix

There is no comparison - Whatfix is the clear winner with us from the very beginning. As Whatfix continues to grow and innovate their product, engage with it's customers on a level beyond any I have every seen. They work as Partners with us, their teams from bottom to top are incredible - Customer Service, Collaboration Teams, Innovation, Sales, Success Mangers and everyone I missed are incredible. One team in particular I want to call out for there outstanding service, care and innovation to help us launch one of our systems is the Professional Services Team. Ganish, Joel, and everyone else who has been on our calls and worked behind the scenes to hit our incredible tight deadline in August - KUDOs for a job well done, You ROCK, THANK YOU words cannot describe how great you guys have been with us on this project, but on all of them. Whatfix's team definitely understands, the customer is first, they align with our values and we will continue to grow with them
Anonymous | TrustRadius Reviewer

Return on Investment

Crownpeak DQM

  • When driving Customer Care, it was great to be able to add the Autofix tool to the web estate - a quick-win that really drives the accessibility agenda.
  • Building reports off the back of DQM gives senior stakeholders an understanding of the importance of usability and accessibility.
  • The gamification of league tables highlights to stakeholders the areas that need focus and budget in order to improve.
Anonymous | TrustRadius Reviewer

Whatfix

  • The hope is that it will make claiming expenses easier for employees which would allow them get on with their jobs and also take a number of basic queries away from the administrative team. Actual numbers are yet to be determined.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Crownpeak DQM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Whatfix

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

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