What users are saying about
2 Ratings
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Score 7 out of 100
16 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

CS PracticeWorks Software

PracticeWorks is best suited for a smaller office who wants easy to use software without a lot of bells and whistles. It is very user friendly but is limited with customization options. There are better software systems for an office that wants to incorporate extensive marketing with the software. Overall it is easy to use.
Lorie Dunn | TrustRadius Reviewer

Dentrix

[Dentrix is] well suited for a busy practice like my own. Does require a significant up front investment. It was already in place when I purchased the practice from the previous owner. May not be suited for a smaller practice that would not find value in the upfront costs associated with it.
Anonymous | TrustRadius Reviewer

Pros

CS PracticeWorks Software

  • Scheduling - the schedule is easy to read and color code by procedure, doctor, or patient status.
  • Imaging - we also implement Kodak Imaging through PW and it is great.
  • Overall layout is easy to use.
Lorie Dunn | TrustRadius Reviewer

Dentrix

  • Easy to look up, edit, delete, break and make appointments. This is great when you're on the phone with someone and are able to quickly locate them in the system and see what appointments they have.
  • Easily make changes to providers information, colors or schedules. This is nice because we tend to have fill in hygienists and we can change their colors so it will not indicate the same colors as are our normal staff.
  • Easily print reports and deposits from the office manager. This helps us keep track of new patients, aging reports, unscheduled appointments, unscheduled treatment, continuing care appointments and so much more.
Anonymous | TrustRadius Reviewer

Cons

CS PracticeWorks Software

  • The patient handouts such as treatment plans and billing are very outdated looking.
  • Buggy at times
  • Marketing is behind the times. It is very difficult to run email lists for targeted procedures and no way to send an email blast from PW directly.
Lorie Dunn | TrustRadius Reviewer

Dentrix

  • treatment planner improvement
  • Have to click to many times to get to some steps
  • Difficult to email the ledger to a patient
  • Would like to be able to customize it more
  • Sometimes it freezes
Mona Edwards | TrustRadius Reviewer

Support Rating

CS PracticeWorks Software

No score
No answers yet
No answers on this topic

Dentrix

Dentrix 8.0
Based on 2 answers
We have used Dentrix support and they seem to be helpful. We are able to schedule meetings as needed within a short time frame, and are usually able to resolve any issues we may have within 1 or 2 calls. There doesn't seem to be as strong of a user community around Dentrix as there is with Epic.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CS PracticeWorks Software

We evaluated Dentrix at the time of purchase. At that time PracticeWorks had bought out our software vendor. We chose to go with Practice Works since they would get a better conversion of our current patients. As time has passed, we have been told Dentrix has more customization options.
Lorie Dunn | TrustRadius Reviewer

Dentrix

To continue why Dentrix is a solid application, its important to look into the training and learning curve time. With Dentrix support is very strong and can quickly assist with issues you may be having. Dentrix offers a monthly maintenance plan which makes support and updates simple and included in that plan
Anonymous | TrustRadius Reviewer

Return on Investment

CS PracticeWorks Software

  • PracticeWorks helps us keep up to date with patient recall and keeping the schedule full.
  • PracticeWorks tracks treatment needed.
  • PracticeWorks Office Expert tracks daily/weekly goals and things to do easily.
Lorie Dunn | TrustRadius Reviewer

Dentrix

  • It continues to give us a good ROI
  • The monthly support payment of $200 covers all updates and support
  • It's easy to electronically file insurance with attachments such as photos, narratives, and x-rays. If all the insurance companies would start accepting everything electronically that would eliminate our having to print claims and file them snail mail.
Loyd Dowd, DDS FICOI MCSD | TrustRadius Reviewer

Pricing Details

CS PracticeWorks Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dentrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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