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Score 7 out of 100
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Score 8 out of 100

Attribute Ratings

  • Dentrix is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

CS PracticeWorks Software

70%
1 Rating
7.7

Dentrix

77%
9 Ratings

Support Rating

CS PracticeWorks Software

N/A
0 Ratings
8.0

Dentrix

80%
2 Ratings

Likelihood to Recommend

Carestream Dental

PracticeWorks is best suited for a smaller office who wants easy to use software without a lot of bells and whistles. It is very user friendly but is limited with customization options. There are better software systems for an office that wants to incorporate extensive marketing with the software. Overall it is easy to use.
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Henry Schein

Dentrix G7 is better suited for small private dental offices that are not doing federal FQHC data reporting every year. G7 doesn't allow for the full capturing of all FQHC data that is needed as the enterprise edition does. Dentrix G7 also is not suited well for mutliple site dental offices as that is not technically supported. There is a work around requiring a Windows terminal server to setup Dentrix as a server application. Any businesses that have multiple dental offices are better suited for the Dentrix Enterprise edition which does allow for this and hosted Dentrix.
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Pros

Carestream Dental

  • Scheduling - the schedule is easy to read and color code by procedure, doctor, or patient status.
  • Imaging - we also implement Kodak Imaging through PW and it is great.
  • Overall layout is easy to use.
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Henry Schein

  • Easy to look up, edit, delete, break and make appointments. This is great when you're on the phone with someone and are able to quickly locate them in the system and see what appointments they have.
  • Easily make changes to providers information, colors or schedules. This is nice because we tend to have fill in hygienists and we can change their colors so it will not indicate the same colors as are our normal staff.
  • Easily print reports and deposits from the office manager. This helps us keep track of new patients, aging reports, unscheduled appointments, unscheduled treatment, continuing care appointments and so much more.
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Cons

Carestream Dental

  • The patient handouts such as treatment plans and billing are very outdated looking.
  • Buggy at times
  • Marketing is behind the times. It is very difficult to run email lists for targeted procedures and no way to send an email blast from PW directly.
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Henry Schein

  • Outdated--it's not cloud based.
  • Does not pull reports we need for patients like demographics in flow charts.
  • Is not an open API.
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Pricing Details

CS PracticeWorks Software

Starting Price

Editions & Modules

CS PracticeWorks Software editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Dentrix

    Starting Price

    Editions & Modules

    Dentrix editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      Carestream Dental

      No answers on this topic

      Henry Schein

      We have used Dentrix support and they seem to be helpful. We are able to schedule meetings as needed within a short time frame, and are usually able to resolve any issues we may have within 1 or 2 calls. There doesn't seem to be as strong of a user community around Dentrix as there is with Epic.
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      Alternatives Considered

      Carestream Dental

      We evaluated Dentrix at the time of purchase. At that time PracticeWorks had bought out our software vendor. We chose to go with Practice Works since they would get a better conversion of our current patients. As time has passed, we have been told Dentrix has more customization options.
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      Henry Schein

      I have previously used Eaglesoft and Easy Dental. I have found Dentrix to be very comparable to Eaglesoft, and myself and my team feel that it is relatively essay to use and seems to have a low learning curve for new members added to the team, at least in my experience.
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      Return on Investment

      Carestream Dental

      • PracticeWorks helps us keep up to date with patient recall and keeping the schedule full.
      • PracticeWorks tracks treatment needed.
      • PracticeWorks Office Expert tracks daily/weekly goals and things to do easily.
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      Henry Schein

      • Allows you to change the date to any date - Negative
      • Simple Document center
      • Sometimes it runs slow
      • Support
      • return on investment
      • integration was easy
      • positive impact
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