What users are saying about
2 Ratings
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Score 7 out of 100
7 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

CS PracticeWorks Software

PracticeWorks is best suited for a smaller office who wants easy to use software without a lot of bells and whistles. It is very user friendly but is limited with customization options. There are better software systems for an office that wants to incorporate extensive marketing with the software. Overall it is easy to use.
Lorie Dunn | TrustRadius Reviewer

Dentrix

Dentrix focuses on the needs of dental practices, and makes it a good candidate for smaller organizations. Larger enterprises should consider integration with other systems, and the complexity involved there. The system also looks and feels a little dated due to the user interface. A modern interface and rebranding would be a nice-to-have.
Anonymous | TrustRadius Reviewer

Pros

CS PracticeWorks Software

  • Scheduling - the schedule is easy to read and color code by procedure, doctor, or patient status.
  • Imaging - we also implement Kodak Imaging through PW and it is great.
  • Overall layout is easy to use.
Lorie Dunn | TrustRadius Reviewer

Dentrix

  • Easy to look up, edit, delete, break and make appointments. This is great when you're on the phone with someone and are able to quickly locate them in the system and see what appointments they have.
  • Easily make changes to providers information, colors or schedules. This is nice because we tend to have fill in hygienists and we can change their colors so it will not indicate the same colors as are our normal staff.
  • Easily print reports and deposits from the office manager. This helps us keep track of new patients, aging reports, unscheduled appointments, unscheduled treatment, continuing care appointments and so much more.
Anonymous | TrustRadius Reviewer

Cons

CS PracticeWorks Software

  • The patient handouts such as treatment plans and billing are very outdated looking.
  • Buggy at times
  • Marketing is behind the times. It is very difficult to run email lists for targeted procedures and no way to send an email blast from PW directly.
Lorie Dunn | TrustRadius Reviewer

Dentrix

  • Room for improvement with customization. Wish there were more options for personal settings.
  • Some times it feels there is too many places to put information. Patient Chart, document center, journal, ledger, and patient chart. We have a little bit of miscommunication in our office as to where to find information. Should be able to take any information and plug into all areas it pertains to.
  • Letters are very confusing and could be a little easier to integrate.
  • Unscheduled treatment plan report does not show that patients have already appointed for some on the treatment list
  • Dates on notes allows you to change the date to whatever you would like. For example the doctor did notes for a patient and by accident changed the date to the the upcoming year and signed it. Now that note is a year in advance and because she signed it theres nothing we can do but append it. You shouldn't be able to go ahead for the clinical notes date.
Debra Reiner | TrustRadius Reviewer

Support Rating

CS PracticeWorks Software

No score
No answers yet
No answers on this topic

Dentrix

Dentrix 8.0
Based on 1 answer
We have used Dentrix support and they seem to be helpful. We are able to schedule meetings as needed within a short time frame, and are usually able to resolve any issues we may have within 1 or 2 calls. There doesn't seem to be as strong of a user community around Dentrix as there is with Epic.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CS PracticeWorks Software

We evaluated Dentrix at the time of purchase. At that time PracticeWorks had bought out our software vendor. We chose to go with Practice Works since they would get a better conversion of our current patients. As time has passed, we have been told Dentrix has more customization options.
Lorie Dunn | TrustRadius Reviewer

Dentrix

Best of the ones I've looked at. Dentrix has a cloud version I'm going to look at.
Loyd Dowd, DDS FICOI MCSD | TrustRadius Reviewer

Return on Investment

CS PracticeWorks Software

  • PracticeWorks helps us keep up to date with patient recall and keeping the schedule full.
  • PracticeWorks tracks treatment needed.
  • PracticeWorks Office Expert tracks daily/weekly goals and things to do easily.
Lorie Dunn | TrustRadius Reviewer

Dentrix

  • Dentrix is a good solid platform to use and we rely heavily on it.
  • Dentrix is so advanced and has lots to offer, but we don't know half of what it can do.
  • It is a nice thought that there are many 3rd party applications that work with Dentrix to give you a broader and more fulfilling way to run your business.
Anonymous | TrustRadius Reviewer

Pricing Details

CS PracticeWorks Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dentrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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