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CSG Advanced Convergent Platform vs. Oracle Utilities Customer Care and Billing

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CSG Advanced Convergent Platform
Score 0.0 out of 10
N/A
CABLE BILLING AND CUSTOMER CARE CSG Advanced Convergent Platform™ (ACP) is a solution for cable billing, customer care and business optimization. ACP supports the North American cable and DBS industry, and boasts a reliable, outsourced, fully functional, customer care and billing platform. CSG's customer and billing management platform supports the entire buying journey, from account setup, install and upgrade. ACP’s pre-integrated approach to billing and revenue…N/A
Oracle Utilities Customer Care and Billing
Score 8.4 out of 10
N/A
Oracle Utilities Customer Care and Billing is offered to allow users to serve customers with an integrated platform from meter to customer. Available on premises and in the cloud, the solutions are designed to help deliver service excellence, reduce cost-to-serve, and prepare for change.N/A
Pricing
CSG Advanced Convergent PlatformOracle Utilities Customer Care and Billing
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CSG Advanced Convergent PlatformOracle Utilities Customer Care and Billing
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
CSG Advanced Convergent PlatformOracle Utilities Customer Care and Billing
Top Pros

No answers on this topic

Top Cons

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User Ratings
CSG Advanced Convergent PlatformOracle Utilities Customer Care and Billing
Likelihood to Recommend
-
(0 ratings)
8.4
(5 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
8.7
(4 ratings)
User Testimonials
CSG Advanced Convergent PlatformOracle Utilities Customer Care and Billing
Likelihood to Recommend
CSG
No answers on this topic
Oracle
Oracle Customer Care and Billing is well suited for smaller to mid size companies. I don't believe that it is structured in a way, currently, that is easy to use for larger utilities. For smaller to mid size utilities, with less data and customers, Oracle Customer Care and Billing will perform quicker and appear less cluttered. The utility I work at serves 600k+ customers.
Verified User
Anonymous
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Pros
CSG
No answers on this topic
Oracle
  • It is highly configurable.
  • It is highly extendable and customizable.
  • Its base batch programs allow you to perform most billing functions with no intervention.
AB
Aaron Baker
Senior Systems Analyst
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Cons
CSG
No answers on this topic
Oracle
  • As much as I believe CCB is a user-friendly interface, I also believe it has room to be even simpler and easier to use and navigate.
Verified User
Anonymous
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Likelihood to Renew
CSG
No answers on this topic
Oracle
We spent a lot of time reviewing the Oracle products and we have invested a lot of time, money and resources into utilizing it. It is a good product and we are happy with how effective it has been for us. Good Choice!
Verified User
Anonymous
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Support Rating
CSG
No answers on this topic
Oracle
Good support. It's knowledgeable and best used for consulting.
Verified User
Anonymous
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Alternatives Considered
CSG
No answers on this topic
Oracle
Previously, my company was on an aging mainframe system. The cost and effort to move to Oracle Customer Care and Billing, as well as integrate with the Oracle Utility MDM and MWM modules, was done out of necessity but also larger external acceptance and innovation. By this, I mean that Oracle's product line was growing quicker with newer features than the competitor we weighed (SAP).
Verified User
Anonymous
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Return on Investment
CSG
No answers on this topic
Oracle
  • I'm not aware of any negative impacts implementing the application had from a financial perspective
Verified User
Anonymous
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