Culture Amp vs Reviewsnap

• The Culture Amp support team is unparalleled. They offer live chat support as well as office hours that you can attend for help on anything from technical issues to the best way to phrase a survey question. They are always willing to help and are experts in their field.
• The report pages are very detailed and it's easy to view the data in a lot of different ways. This helps with more insightful analysis.
• I love that you can benchmark your survey results to your industry/region; it helps a lot to give context to your results.

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• Trigger automatic reminders for review completion.
• Organize feedback in specific areas of focus.
• Quickly view team members that are due for review. Great UX.

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• They recently launched a text analytics feature but I think it still needs some work. I don't find the attributes of sentiment to comments to make complete sense. Text analytics are also not yet available for export so it makes it very difficult to share with others in presentations and reports outside of the system.
• Currently they don't have the ability to set an automated file with and connect with an HRIS (at least not with Ultimate) so every time you want to refresh your users you have to upload a new file feed manually (which is pretty simple, it is just impossible to set the refresh on autopilot).

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• Although the old interface was easy, it still can become convoluted at times if an employee has multiple managers. They need to make it easier to for employees who have a manager and a top level manager that need to also see the review.
• Reviewsnap's old UI does not allow for employees who have 2 same-level managers. This is an oversight that needs to be addressed.

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• We use culture amp to measure engagement levels surrounding certain "standard" questions we ask on a recurring basis. this gives us a viable way to measure how we are doing overall in certain areas that are important to us.
• The Diversity survey helped us pinpoint some areas were we could work on improving. This came out in comments from several users.
• We have to keep in mind that comments are important, but sometimes it is just one person who is upset about one thing that does not affect anyone else. We must keep that in mind and set those aside. It is easy to get caught up in some of those comments.

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• Overall, we have enjoyed Reviewsnap as it gave us all the functionality and ease at a very reasonable cost. That will be abruptly disrupted on December 31, 2018. We will be forced to make a change.

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