10 Ratings
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Score 9.8 out of 100
3 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Custify

Two big use cases where it's very well suited: onboarding of our clients and churn prevention. It just saves me so much time and helps me recommend more strategic suggestions. At the end of the day I can see my productivity being a lot higher than before having Custify.
Georgiana Florea | TrustRadius Reviewer

LiftIgniter Real-time Personalization Platform

LiftIgniter is well suited for:
  • Media companies without the resources to develop their own content recommendations systems.
  • eCommerce companies who want to get product recommendations live onsite quickly.
LiftIgniter is less appropriate:
  • Organizations with a shallow content set onsite.
Jake McGraw | TrustRadius Reviewer

Feature Rating Comparison

Security

Custify
9.8
LiftIgniter Real-time Personalization Platform
Role-based user permissions
Custify
9.8
LiftIgniter Real-time Personalization Platform

Platform & Infrastructure

Custify
9.8
LiftIgniter Real-time Personalization Platform
API
Custify
9.8
LiftIgniter Real-time Personalization Platform

Customer Data Extraction / Integration

Custify
9.4
LiftIgniter Real-time Personalization Platform
Product usage
Custify
9.8
LiftIgniter Real-time Personalization Platform
Help desk / support tickets
Custify
9.1
LiftIgniter Real-time Personalization Platform

Customer Success Management

Custify
9.7
LiftIgniter Real-time Personalization Platform
Sponsor tracking
Custify
9.1
LiftIgniter Real-time Personalization Platform
Customer profiles
Custify
9.8
LiftIgniter Real-time Personalization Platform
Automated workflow
Custify
9.3
LiftIgniter Real-time Personalization Platform
Internal collaboration
Custify
10.0
LiftIgniter Real-time Personalization Platform
Customer health scoring
Custify
10.0
LiftIgniter Real-time Personalization Platform
Customer segmentation
Custify
10.0
LiftIgniter Real-time Personalization Platform

CSM Reporting & Analytics

Custify
9.5
LiftIgniter Real-time Personalization Platform
Customer health trends
Custify
10.0
LiftIgniter Real-time Personalization Platform
Engagement analytics
Custify
9.5
LiftIgniter Real-time Personalization Platform
Dashboards
Custify
9.1
LiftIgniter Real-time Personalization Platform

Pros

Custify

  • As many health scores as you want per account on one screen.
  • As many lifecycles as you want per account on one screen.
  • Lots of health history information per client on one screen.
  • Very easy usage for team collaboration.
Anonymous | TrustRadius Reviewer

LiftIgniter Real-time Personalization Platform

  • It does a good job recommending content that is related to the current story a user is on.
  • It does a good job not recommending content the user has already viewed.
  • It does a good job being a recommendation engine for disparate sites with related content.
Derek Liddell | TrustRadius Reviewer

Cons

Custify

  • There was a problem integrating our CRM at first, and to be honest, I almost switched to another product because it's a big deal for us, but they got it worked out significantly faster than any of us guessed it would take, so we stayed, and I'm glad it worked out.
  • The main data point still missing is global revenue. I reached out and they said it's in the works. The software is making us money, so we're staying and hope this works out as fast as the CRM issue.
Anonymous | TrustRadius Reviewer

LiftIgniter Real-time Personalization Platform

  • Manually controlling certain undesired results is not straight forward and seems to often result in a lower CTR or conversion rates.
  • The LI Dashboard has limited features.
Christian Neeser | TrustRadius Reviewer

Usability

Custify

Custify 8.0
Based on 1 answer
Overall a great tool with very useful features. It's UI seems a bit clunky and there is no full dashboard. Without these it takes a bit of work to find what you need and get an overview of current activity. Also, implementing everything takes a bit of work. I would recommend it to any saas that is serious about scaling and has a customer success dept
Anonymous | TrustRadius Reviewer

LiftIgniter Real-time Personalization Platform

No score
No answers yet
No answers on this topic

Support Rating

Custify

Custify 10.0
Based on 1 answer
Philipp has been there for us throughout the process. Very nice guy and a great help. He guided us in setting KPIs, goals, healthscores. Really gave us a lot more than we wanted. We also had some custom integrations and even though they did not support them, their team released a patch for our CRM so we could integrate it
Anonymous | TrustRadius Reviewer

LiftIgniter Real-time Personalization Platform

No score
No answers yet
No answers on this topic

Alternatives Considered

Custify

This software makes it easy to analyze your data and optimize your onboarding - maybe the easiest I've seen, but you've got to be willing to dig into its features and setting. And of course without their Concierge Onboarding this is not so easy.
Maria-Mirabela Ganta | TrustRadius Reviewer

LiftIgniter Real-time Personalization Platform

It's the best. Our only other option was rolling out our own and LiftIgniter was easier to implement and performed better for related content.
Derek Liddell | TrustRadius Reviewer

Return on Investment

Custify

  • Positive impact on churn reduction.
  • Easy view of the customer onboarding progress.
  • Playbooks make contacting a specific group of clients very easy.
Nemanja Klajic | TrustRadius Reviewer

LiftIgniter Real-time Personalization Platform

  • Increased time on site
  • Decreased bounce rate
  • 5-15% CTR for users which saw recommendations
Jake McGraw | TrustRadius Reviewer

Screenshots

LiftIgniter Real-time Personalization Platform

Pricing Details

Custify

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

LiftIgniter Real-time Personalization Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Custify
9.8
LiftIgniter Real-time Personalization Platform
7.5

Usability

Custify
8.0
LiftIgniter Real-time Personalization Platform

Support Rating

Custify
10.0
LiftIgniter Real-time Personalization Platform

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