4 Ratings
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Score 8.7 out of 100
96 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Defender

Defender is appropriate for access a company's environment when not on site. It may not be appropriate for users that are only working on site.
Anonymous | TrustRadius Reviewer

HID DigitalPersona (formerly Crossmatch)

It is great for Windows authentication and works with many other applications. In fact, the FDIC was here this past week and they were impressed in our utilization of the DigitalPersona software. It does add an extra level of security here at the bank and that is very important considering all of the financial data that we have here.
Owen Heuston | TrustRadius Reviewer

Pros

Defender

  • Fast to connect
  • Easy to use
  • Doesn't slow down my computer
Anonymous | TrustRadius Reviewer

HID DigitalPersona (formerly Crossmatch)

  • Super fast to recognize fingerprint and authenticate .
  • Accurate with a wide area of fingerprint. Most windows laptops with built in fingerprint scanners only recognize a small area of print.
  • Units are inexpensive.
  • Quick and easy to install server software and client hardware.
  • When workstations were upgraded from Windows 8.1 to Windows 10 the software continued working flawlessly.
Anonymous | TrustRadius Reviewer

Cons

Defender

  • Remove the need to enter Windows password
  • Sensitive to interruptions in internet connectivity
Anonymous | TrustRadius Reviewer

HID DigitalPersona (formerly Crossmatch)

  • Multiple domains - DigitalPersona struggles with multiple domains. Since the solution is licensed per domain, migrating users between domains can be troublesome to keep licensed. Additionally, migrating to a new domain removes the AD leaf objects that store all digital persona information, essentially wiping out and credentials or other stored information.
  • Password change - DigitalPersona can be confusing to update when a stored password for a website is updated. The password is entered, and then the user is redirected to the websites password change page. Users must then authenticate with a Digital persona credential again before being prompted by Digital Persona to update the password. If the user is allowed to change the password manually through the websites page, this will lead to what is stored in Digital Persona being out of sync with the new password, and eventually account lockouts.
  • Terminal Server - DigitalPersona has performance issues when utilized on a high-traffic terminal server. Often it causes big CPU spikes as well as hanging sessions upon disconnect.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Defender

No score
No answers yet
No answers on this topic

HID DigitalPersona (formerly Crossmatch)

HID DigitalPersona (formerly Crossmatch) 9.1
Based on 5 answers
Two things.1- because of the hardware investment we already made in all the fingerprint readers.2 - I have yet to see a competitor with a similar concept.
Anonymous | TrustRadius Reviewer

Usability

Defender

No score
No answers yet
No answers on this topic

HID DigitalPersona (formerly Crossmatch)

HID DigitalPersona (formerly Crossmatch) 8.9
Based on 5 answers
I think there are still fundamental enhancements needed to be added to the management consoles and I think there ought to be a Centralized, Windows Based "Thick" Management Application instead of individual utilities which vary from MMCs, Scripts, Wizards, etc.
Anonymous | TrustRadius Reviewer

Support Rating

Defender

No score
No answers yet
No answers on this topic

HID DigitalPersona (formerly Crossmatch)

HID DigitalPersona (formerly Crossmatch) 9.4
Based on 6 answers
Extremely poor; I've never encountered such. Professional Services completely dropped us for months. Crossmatch tech support seems like it has 3 techs tops! No response to emails, calls, the absolute worst! I will never recommend DP to anyone.
Anonymous | TrustRadius Reviewer

Implementation Rating

Defender

No score
No answers yet
No answers on this topic

HID DigitalPersona (formerly Crossmatch)

HID DigitalPersona (formerly Crossmatch) 9.0
Based on 4 answers
Could use tools to audit license usage at a more granular level as to allow an administrator to free up licenses from users whom seldom use their biometrics to login.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Defender

Bomgar is much easier to set up & there is only one step when connecting while Defender takes a few steps.
Anonymous | TrustRadius Reviewer

HID DigitalPersona (formerly Crossmatch)

There were 2 determining factors as to why we chose Digital Persona over Imprivata and 2FA. Digital Persona is a traditional purchase platform whereas the other two were subscription based platforms. The initial purchase price was greater with Digital Persona but the lower maintenance costs after year one make up the difference after 4 years. Secondly, we had more options and flexibility with the number of authenticators we can enable. This allows our end-users to pick the ones that work best for them.
Justin Simpkinson | TrustRadius Reviewer

Return on Investment

Defender

  • Defender allows me to connect to the clients environment
  • Without Defender I would not be able to support my client
Anonymous | TrustRadius Reviewer

HID DigitalPersona (formerly Crossmatch)

  • DigitalPersona Altus has been very positive for our I.T staff in terms of configuration and management and for our end users in terms of ease of use, with minimal training.
  • Help Desk Calls: We have seen fewer calls to our help desk for password resets across most user accounts.
Chris Creech | TrustRadius Reviewer

Pricing Details

Defender

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HID DigitalPersona (formerly Crossmatch)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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