Deloitte Consulting vs. IBM Managed Services for SAP Applications

Deloitte is proficient in all aspects of customer relationship management. Outside of improving client relationships, they helped us strengthen our compliance and risk management and created internal operational efficiencies. The consultants did a very good job of working together with our team and were very transparent and professional in answering all questions raised during the implementation process. We were all on the same page in the end there were no dissatisfied managers.

Incentivized

It happened many times. We report an issue on our server and we trying to solve the issue by ourselves but after a lot of research, we found the issue is at the OS level and we need to inform IBM that the server is not working.

Incentivized

• Thorough due diligence/questions list
• Solid understanding of financial fundamentals at every level of the organization
• Ability to recommend and implement relevant financial products (ERP, etc).

Incentivized

• Good customer service.
• Good follow up on migration project.
• Easy to coordinate maintenance with customer.

Incentivized

• The price is a bit steep, but considering how functional it is, it's fair to pay in order to work with a good CRM system.
• Some methods of scheduling meetings and overall consistent check-ins could have been more organized and flexible to meet the needs of our organization.
• Reports could be a bit better structured and more straight to the point.

Incentivized

• Monitoring of the server not always working.
• Difficulty to process all the request we open.
• Hard to follow up the ticket on the IBM cloud portal.

Incentivized

Past experiences and a good track record for similar upgrades in the same industry. Recommended by peers in healthcare

Incentivized

• Negative: User can't use the system if it not working
• Negative: We need to inform ourselves about IBM security breaches on servers that we do not have access to.
• Positive: Easier to plan maintenance for an upgrade.

Incentivized