Delta Sales App vs. Gong

Delta Sales app is more appropriate for FMCG industry where we need a salesman on the field for performing different activities creating parties, orders, taking collection, live tracking of employees.

Any team that has a direct relationship with a client via a phone or a video call would benefit from Gong. I've worked on sales in the past and these tools are the dream of every leader. I can't think of a better way to get actual material from our performance to give us a better chance to detect areas of improvement and hone our skillset before our next call. Even it's super fast. In merely a few minutes after the call you receive an email telling you that the recording is already ready for us to exploit it

• Recommendations to improve (silence time, speaking ratio, etc.)
• Source of absolute truth! So easy to see what meetings have been done, and how it was done. No more he says she says
• Transcription - it has been accurate, and helps when trying to learn how to handle rejections

Incentivized

• SMS integration in mobile for some notification
• No need of too much notification to come for each order creation and approval
• Apart from cash, cheque, and bank transfer in payment mode, there should be other options as well

• Would like to have Gong use AI to alert me when a customer is at risk for attrition
• Would like to make it easier to search on Accounts. When I type into the search field, sometimes multiple accounts appear, and when I click on one, there's an error.

Incentivized

We love Gong and our customers like it too. We can bring additional value by being to provide a dialogue of all our customer conversations.

Incentivized

As per my experience of Admin user and regular user this app has helped a lot in performing task in systematic way and regularly track the field employees activities. So, I am fully satisfied. So, would like to rate as above rating

Esy and simple to use outside of a few clunky moments with integrating to zoom/gcal or resetting the duration of recordings. Overall it's a really great tool that certainly empowers customer success and account managers to add of ton of value to the customer experience in a really simple way and makes the process more smooth and secure.

Incentivized

Till yet, once I had a problem with the Delta Sales App but their customer support team handled my issue professionally. So, happy to see well trained support from them.

I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt

Incentivized

This is nothing something I'm able to answer

Incentivized

We used to use Zoom recordings but they don't compare, we also had to spend a ton on extra storage while Gong is unlimited. In my opinion, Zoom/etc. provides no insights, no ability to score calls, no collaboration, poor sharing, etc.

Incentivized

I was not involved with the process

Incentivized

I was not involved with the process

Incentivized

• Delta Sales App takes orders instantly using a mobile application and gets automatically updated to the web dashboard
• Updates the delivery status of the product instantly
• Increase sales by promoting different programs, schemes, and order recommendations

• Greater collaboration across internal teams
• Improved presentation and conversation skills, based on manager feedback and individual assessment
• Improved patience (must fewer instances of interrupting customers thanks to Gong)
• Customers are more confident in their decisions (when they can rewatch demos)
• Better alignment with customers, since we can be truly present on the call then listen to the recording later instead of taking notes in real-time

Incentivized