DirectIQ vs. Intercom
DirectIQ vs. Intercom
Product | Rating | Most Used By | Product Summary | Starting Price |
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DirectIQ | N/A | DirectIQ, a New York based email marketing company founded in 2008, offers their flagship platform for use by smaller companies who need the core features of list management, email and campaign creation and management, and reporting and a modest price. DirectIQ also connects campaigns to social networking spaces (e.g. Twitter) and integrates with popularly used programs for contact & file management, and metrics (e.g. Google Analytics, Dropbox, Freshbooks, etc.). The platform is extensible via… | $12 per month | |
Intercom | N/A | Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service. | $39 per month per seat |
DirectIQ | Intercom | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
DirectIQ | Intercom | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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DirectIQ | Intercom | |
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Small Businesses | Mad Mimi Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | VerticalResponse Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Emma by Marigold Score 8.6 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
DirectIQ | Intercom | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (263 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (19 ratings) |
Usability | - (0 ratings) | 8.8 (171 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 7.1 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
DirectIQ | Intercom | |
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Likelihood to Recommend | DirectIQ No answers on this topic | Intercom |
Pros | DirectIQ No answers on this topic | Intercom |
Cons | DirectIQ No answers on this topic | Intercom |
Likelihood to Renew | DirectIQ No answers on this topic | Intercom |
Usability | DirectIQ No answers on this topic | Intercom |
Reliability and Availability | DirectIQ No answers on this topic | Intercom |
Performance | DirectIQ No answers on this topic | Intercom |
Support Rating | DirectIQ No answers on this topic | Intercom |
Online Training | DirectIQ No answers on this topic | Intercom |
Implementation Rating | DirectIQ No answers on this topic | Intercom |
Alternatives Considered | DirectIQ No answers on this topic | Intercom |
Return on Investment | DirectIQ No answers on this topic | Intercom |
ScreenShots | Intercom Screenshots |