Directly vs. Zenvia Conversion

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Directly
Score 7.0 out of 10
N/A
Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True…N/A
Zenvia Conversion
Score 6.0 out of 10
N/A
Zenvia develops technology that simplifies communication between businesses and customers whether they reach out through a website, through a social network, or by walking into a store; the service helps companies deliver service through WhatsApp.
$130
per month
Pricing
DirectlyZenvia Conversion
Editions & Modules
No answers on this topic
Specialist
$130
per month
Expert
$390
per month
Professional
$845
per month
Enterprise
custom
per month
Offerings
Pricing Offerings
DirectlyZenvia Conversion
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
DirectlyZenvia Conversion
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
DirectlyZenvia Conversion
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EZ Texting
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Score 8.9 out of 10
EZ Texting
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Score 8.9 out of 10
Medium-sized Companies
Quadient Inspire
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Score 9.4 out of 10
Quadient Inspire
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Score 9.4 out of 10
Enterprises
Quadient Inspire
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Score 9.4 out of 10
Quadient Inspire
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Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DirectlyZenvia Conversion
Likelihood to Recommend
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
DirectlyZenvia Conversion
Likelihood to Recommend
Directly Software, Inc.
It is well suited for customer experience service management but, it should focus more on a support system.
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Zenvia
No answers on this topic
Pros
Directly Software, Inc.
  • customer messaging management
  • IVR
  • Branding
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Zenvia
No answers on this topic
Cons
Directly Software, Inc.
  • support
  • moderation
  • termination process
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Zenvia
No answers on this topic
Alternatives Considered
Directly Software, Inc.
Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive
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Zenvia
No answers on this topic
Return on Investment
Directly Software, Inc.
  • increased branding
  • increased numbers of customer
  • increased customer loyalty
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Zenvia
No answers on this topic
ScreenShots