Discord is an app designed to connect users with communities over voice, video, and text chat, via Discord servers, a gaming and game industry oriented app for growing communities around video games and allowing developers to communicate with their customer base; the app may yet also be used for business communications of other kinds.
$4.99
per month
CommUnity by Personify
Score 10.0 out of 10
N/A
Small World Labs Community is a hosted collaboration and social networking platform with easy drag & drop modification capabilities. Small World Labs offers implementation and community engagement services, plus an open API for integration with other systems. Small World Labs has clients across industries, but a high concentration in the nonprofit area.
Small World Labs was acquired by Personify Corp in 2016.
N/A
Pricing
Discord
CommUnity by Personify
Editions & Modules
Discord Nitro Classic
$4.99
per month
Discord Nitro
$9.99
per month
No answers on this topic
Offerings
Pricing Offerings
Discord
CommUnity by Personify
Free Trial
No
No
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
16% discount on annual pricing for Discord Nitro ($99.99 per year) and Discord Nitro Classic ($49.99 per year).
Discord worked well for us in an academic setting, although I would probably recommend something like Slack--which has more professional connotations--for a work setting. Discord is great for more casual conversation because it has a connotation for being frequently used by gamers, Reddit users, large groups of friends, and people interested in a particular topic.
You can tell from the CEO and all staff that this is a very competent company that wants you to succeed with integrity. There is a strong support and services team that works collaboratively with us to make sure we are always getting what we need. They provide 24x7 emergency support, online ticket support, email support, a client community, and the ability to call and talk to the same account manager or community consultant every time (I even have Mariano's skype and he replies on weekends!). They recently launched a client community - so they are now even practicing what they preach. Our questions in the client community are always answered quickly.
One to many Communications to ensure that we can quickly get messages out when we have to.
Quick polling of questions and issues
The ability to gate channels so we can focus on folks that we know are stakeholders gives them an added feeling of belonging and that they have a say in the direction of projects.
It's easy to use. The admin panel has a number of drag and drop options to modify the experience
Flexibility. There are a large number of standard block features that can be added to areas. In addition, each dynamic block as a number of settings that allow you to tailor the experience you want to create. You can do this without being a programmer.
Personalization. There are good tools that allow you to personalize the experience based on whether users are logged in or not, whether they are in particular segments (which we can create) or recommendations based on information the user has provided about themselves.
Mobile. Small World Labs has a really great way of doing mobile. They give you a drag and drop interface for designing the mobile environment so there is a lot of flexibility with this. We are currently turning this module on.
Integration with our Association Management System (AMS) didn't go as smoothly as I had wished. Having said that all of the issues with that integration have been addressed.
Because the platform is updated so frequently you need to stay on top of what is available to you and your end users or you may miss out on key functionality releases.
From the first conversation and beyond, it has been a pleasure working with Small World Labs. Their staff are genuinely interested in understanding our business and our goals, and actively make recommendation on continued improvement and long-term strategy. All of their staff demonstrate a clear understanding of the product and when to expect new features. Furthermore, their CEO, Michael Wilson, is more than competent and has proven to be an industry expert. He understands both the technical side and the community strategy side of the business. In fact, we have already initiated a project to build a second community with Small World Labs for a separate business unit
I can't really say much on this. It's extremely easy to use, it's very logical and intuitive, and very easy to install and set-up. Even the settings menus make sense even to nonliterate IT people.
I would give it a 10 rating because it absolutely deserves it. Discord has made things like keeping in touch extremely easy for people. Anywhere from gamers, businessmen and even family calls are all a part of this fantastic application. The ease of access of being able to jump in a room with your friends and talk to them is amazing
The people at Small World Labs are very accessible. I can email, open a ticket, or call and they are there. I'd also point out that senior management is quite available too. We frequently have talks about potential strategies and new things we might be doing, which is great. I think the whole organization genuinely likes what they do and likes helping us succeed.
In-person training is more ad-hoc based on if they are traveling to you or you are going to visit them. I imagine that if I paid for in-person training that it would be set up as well, but I've just used the standard training that comes with the initial set up and ongoing support.
We had staff turnover at our own organization during the implementation. We were able to get the community up and live in a good timeframe even though that happened and we had to switch some people around for managing the project on our side.
Discord is better when addressing many people at once. I like how you can upload emotes, and it's just a lot more fun. I don't even use Whatsapp anymore. I'd rather text people than use Whatsapp for all intense and purposes. Discord also uses bots and I don't think Whatsapp does.
We evaluated a few different community platform vendors over the course of a couple of months. I believe we also evaluated Jive, Lithium, KickApps, and Powered.
Our community has been very active since the re-launch of our site. Have seen some increases in member engagement.
Feedback from our membership has been nothing but positive since we transitioned off of our older Sharepoint community. Look and feel and ease of use have been real pluses for our members.
Having the Small World Labs community is allowing us to be more creative with the way we integrate our community into all aspects of our online presence, web-site, social media, etc.